Top 65 Desk support Jobs in Irving, Ny

Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Help Desk/ PC Specialist
Seneca Nation Health System —Irving, NY
- $21.68 an hour
- Full-time
- HIPAA
- Research
- Mid-level
Quick Apply
7d
Information Technology Coordinator
Bryant and Stratton College —Orchard Park, NY
- $23.08 - $25.48 an hour
- Overtime
- Computer Science
- Inventory management
- Customer service
- Health savings account
- Health insurance
Front Desk Receptionist
Fredonia PT —Fredonia, NY
- From $17 an hour
- Part-time
- Writing skills
- Organizational skills
- In-person
- Health insurance
- Paid time off
Quick Apply
8d
Technology Field Technician
West Herr Automotive Group —Orchard Park, NY
- $25.00 - $29.81 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Medical Assistant
Acacia Network —Dunkirk, NY
- $25.70 an hour
- Full-time
- Vital signs
- Computer literacy
- Laboratory experience
- Paid holidays
- Health insurance
Quick Apply
Team Member
Goldfish Swim School - Orchard Park —Orchard Park, NY
- $16.50 an hour
- Part-time
- Organizational skills
- Communication skills
- Entry level
- Paid training
- On-the-job training
Quick Apply
Front Desk Coordinator
WM Dental Care —Hamburg, NY
- $20 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- Quality control
- 401(k)
- Paid time off
Campus Coordinator
160 Driving Academy —Buffalo, NY
- $18 - $20 an hour
- Classroom
- Spanish
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
5d
Network Engineer - Buffalo, NY (hybrid)
Personal Computers Inc —Buffalo, NY
- $85,000 - $110,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Client Services Representative
Orchard Park Veterinary Medical Center —Orchard Park, NY
- $18 - $21 an hour
- Weekends as needed
- Background check
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Property Claims Adjuster
Merchants Mutual Insurance —Buffalo, NY
- $30 - $35 an hour
- Hybrid work
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
6d
Front Desk Associate
South Park Optical —Blasdell, NY
- $17 - $22 an hour
- Part-time
- Computer literacy
- Office
- Organizational skills
- Flexible schedule
Quick Apply
12d
Community Pre-Vocational Manager - Southtowns
The Arc Erie County New York —Hamburg, NY
- $24.34 an hour
- Full-time
- Management
- Mid-level
- Residential
- Paid training
- Health insurance
Project Manager, Community Dev. Projects, WNY
Empire State —Buffalo, NY
- $62,000 - $65,000 a year
- Hybrid work
- 5 years
- Writing skills
- Mid-level
Quick Apply
Network Administrator
Spectrum Health & Human Services —Orchard Park, NY
- $60,000 - $76,000 a year
- On call
- Computer science
- Computer Science
- HIPAA
Quick Apply
Front Desk Receptionist (Southtowns Radiology)
Rezolut —Hamburg, NY
- $18 - $19 an hour
- Full-time
- High school diploma or GED
- 1 year
- Outpatient
- Health insurance
- Dental insurance
Quick Apply
Community Pre-Vocational Manager - Southtowns
The Arc Erie County —Hamburg, NY
- $24.34 an hour
- Full-time
- Management
- Mid-level
- Residential
- Paid training
- Health insurance
Director of Facilities Safety and Security
OLV Human Services —Lackawanna, NY
- $30 - $40 an hour
- Full-time
- Carpentry
- Microsoft Excel
- 6 years
- Free parking
- Disability insurance
Senior Technical Manager, Biology
WSP —Buffalo, NY
- $108,400 - $146,400 a year
- 11+ years
- Office
- Master's degree
- Paid parental leave
- Disability insurance
6d

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desk support jobs near irving, ny

Help Desk Manager

Spectrum Health & Human Services -
Orchard Park, NY

Quick Apply

Job Details

Full-time
$26 - $33 an hour

Qualifications

Defect resolution root cause analysis
Defect analysis
Software implementation
Driver's License
Computer hardware
Hardware support
ITIL implementation
Failure analysis

Full Job Description

Agency Profile: Spectrum Health & Human Services respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY, must be located in the area to commute to Orchard Park NY

SUMMARY OF POSITION FUNCTION:

The IT Help Desk Manager's primary objective is resolving and providing remediation on all technical issues reported throughout the organization's ticketing system. The position also requires hands-on leadership and is responsible for delivering a world-class support experience for the entire organization and external partners. The HelpDesk Manager is expected to provide technical support at a granular level with all technical issues while achieving departmental overall goals and objectives. Additionally, the HelpDesk Manager must work independently with solid leadership, communication, and advance-level technical skills while leading and fostering a team to excel and exceed performance expectations.

MAJOR DUTIES AND RESPONSIBILITIES:

Deliver frontline technical support for all employees and external partners.
Foster positive end-user relationships, drive customer satisfaction, and team management and leadership are a must.
Promote continuous improvement of Tier 1 support, workstation administration, and telecom delivery for all stakeholders.
Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Gather and report operational metrics, accomplishments, and priorities for weekly/monthly leadership meeting(s) with Directors, VPs, and SVPs.
Establish and implement ITILv3 Framework standards with constant goals for improvement.
Analyze the business requirements of all departments to determine their technology requirements and needs.
Successful delivery of services and projects supporting the business both on time and within budget.
Escalation and resolution of software issues to the information systems/development team
Escalation and resolution of third-party software/systems issues by the support team
Define team goals and lead IT personnel to achieve desired results while being accountable for team performance.

SKILLS/COMPETENCIES:

Define and implement processes and procedures for supporting all departments across the organization.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
Develop and maintain Technical Support/knowledge base. Oversee Asset Management and Inventory
Manages the software and hardware recommended purchases for the department. This entails analysis of technology trends and recommending effective and economical solutions.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Administration and support of unified communication, including phone system and its related applications.
Manages and works with cross-team projects with all departments.
Effectively leads team efforts and integrates the skills and strengths of individuals across teams for project and organizational success.
Management reserves the right to assign or reassign duties and responsibilities at any time within the team.
Accomplish department objectives by supervising employees and monitoring their progress and performance.
Maintain departmental staffing by assisting with recruiting, selecting, orienting, and training employees and fostering growth opportunities.
Conduct regular or routine check-ins with all direct reports to monitor performance, track the progress of work duties and responsibilities and discuss successes and challenges.
Conduct annual performance evaluations for all direct reports.
Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to the organization's policies and compliance.
Willing to accept other duties assigned as needed

EDUCATION REQUIREMENTS:

Associate degree in business, Computer Science, or equivalent experience to meet the needs of the position.

EXPERIENCE:

3+ years of experience in a technical capacity with hands-on experience
3+ years of experience and a general understanding of the ITILv2 or later framework
3+ years of experience with technical hardware, intermediate to advance knowledge of software implementation.
3+ years of experience in a Service or Helpdesk role with root cause analysis knowledge

Must possess a valid Driver's License with a satisfactory driving record

COMPENSATION: $26.00-$33.00/hourly

Quick Apply

Refine Your Search

desk support jobs in irving, ny

Help Desk Manager

Help Desk/ PC Specialist

Information Technology Coordinator

Front Desk Receptionist

Technology Field Technician

Medical Assistant

Team Member

Front Desk Coordinator

Campus Coordinator

Network Engineer - Buffalo, NY (hybrid)

Client Services Representative

Property Claims Adjuster

Front Desk Associate

Community Pre-Vocational Manager - Southtowns

Project Manager, Community Dev. Projects, WNY

Network Administrator

Front Desk Receptionist (Southtowns Radiology)

Community Pre-Vocational Manager - Southtowns

Director of Facilities Safety and Security

Senior Technical Manager, Biology

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