Top 1601 Customer service operations associate, billing resolution Jobs in Irving, Tx

Consumer Counselor - Mortgage Collections
Citizens Financial Group —Irving, TX
- Full-time
- Hybrid work
- Background check
- Math
- Criminal background check
- Employee stock purchase plan
- Health insurance
Payment Operations Associate
Tapcheck —Plano, TX
- $24 - $28 an hour
- Full-time
- Hybrid work
- Office
- Finance
- Bachelor's degree
- Health savings account
- AD&D insurance
Support Associate
Sebas K9 —Dallas, TX
- $22.50 - $27.10 an hour
- Part-time
- Computer literacy
- Computer skills
- In-person
- Flexible schedule
Quick Apply
Customer Service Associate
The Travelers Companies, Inc. —Richardson, TX
- $37,400 - $61,600 a year
- Hybrid work
- High school diploma or GED
- Children
- Communication skills
- Wellness program
- Paid holidays
Front Office Associate
Ideal Dental —Irving, TX
- Full-time
- Dental office
- Children
- Travel
- Paid holidays
- Health insurance
Quick Apply
Delivery Station Customer Service Associate, DSL
Amazon.com Services LLC —Mansfield, TX
- $18.65 - $25.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
Warehouse Associate (First Shift)
Semper Foods —Dallas, TX
- $22 - $25 an hour
- Full-time
- Forklift
- Ability to lift 50 pounds
- Warehouse
- Paid time off
- Opportunities for advancement
Quick Apply
6d
Billing & Collections Specialist I
U.S. ORAL SURGERY MANAGEMENT —Irving, TX
- $24 - $26 an hour
- Surgery
- Medical office experience
- Basic math
12d
Warehouse Associate
Central States Industrial —Grand Prairie, TX
- $18 - $24 an hour
- Clean driving record
- US work authorization
- Communication skills
- Wellness program
- Health insurance
Associate Account Manager
ADP —Dallas, TX
- $18.56 - $34.66 an hour
- Overtime
- Military
- Writing skills
- Organizational skills
- Wellness program
- Disability insurance
4d
Billing Operations Associate
NCD —Dallas, TX
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Warehouse Associate - 1st Shift
BSN Sports —Grand Prairie, TX
- Full-time
- Spanish
- Computer literacy
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
11d
Part Time Operations Support Associate
RF Installations, LLC —Grand Prairie, TX
- $16 - $22 an hour
- Part-time
- Computer literacy
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Success Associate
Gartner —Irving, TX
- $53,000 - $77,000 a year
- Email
- Hybrid work
- Sales
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Warehouse Associate
Westshore Home —Irving, TX
- $20 - $23 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Account Associate - State Farm Agent Team Member
BENSON NORTON - State Farm Agent —Plano, TX
- $54,366 - $80,288 a year
- Full-time
- Hybrid work
- Organizational skills
- Communication skills
- Marketing
- Paid time off
- Work from home
Quick Apply
Membership Services Associate
The Five Star —Dallas, TX
- $50,000 - $60,000 a year
- Full-time
- Communication skills
- Entry level
Quick Apply
Inventory Associate
Parker Power Systems —Carrollton, TX
- $20 - $25 an hour
- Full-time
- Heavy lifting
- Forklift
- Warehouse
- Health insurance
Quick Apply
Logistics Associate
HelloFresh —Irving, TX
- Weekends as needed
- Computer Science
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Revenue Operations Associate
NCD —Dallas, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
7d

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Consumer Counselor - Mortgage Collections

Citizens Financial Group
Irving, TX

Apply Now

Job Details

Full-time

Benefits

Internal mobility program
Employee stock purchase plan
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Math
Telephone systems
Typing
Quality data entry
Customer data entry

Full Job Description

Description

Location: Irving, TX

Company: Citizens Bank

Job Type: Full-Time

Are you looking to jumpstart your career in banking? Do you enjoy helping customers navigate financial challenges while making a tangible impact? Are you energized by fast-paced, ever-changing environments? If so, our Consumer Counselor – Mortgage Collections role may be the perfect fit for you!

At Citizens, we believe our colleagues are our greatest asset. That’s why we are committed to fostering an engaged and supportive workforce. We’re looking for motivated individuals with a positive attitude, strong problem-solving skills, and a passion for helping others. Our Consumer Counselors receive comprehensive training and ongoing support to grow their careers while making a lasting impact.

What You Can Expect in This Role:

Customer-Centric Approach: Field a variety of customer calls with passion and deliver high-quality solutions to assist customers facing financial hardship.

Problem-Solving Focus: Offer a wide range of assistance options to meet each customer’s needs and provide suitable repayment solutions.

Extensive Training: Benefit from cutting-edge tools, including advanced AI simulations, to prepare for real-world scenarios.

Dedicated Support: Work closely with leaders and peers who are committed to helping you succeed.

Collaborative Culture: Join a team that values teamwork, growth, and career development.

Job Satisfaction: Take pride in producing high-quality work that makes a difference.

Key Responsibilities:

Review account status, provide updates to customers, and request additional information as needed during inbound and outbound calls.

Collect payments on predefined accounts through problem resolution, servicing, and negotiation techniques.

Evaluate customer financials to determine best resolution based on their capabilities.

Professionally negotiate payments across all levels of delinquency within one line of business.

Ensure compliance with policies, procedures, and regulatory requirements regarding customer information and security.

Accurately document actions and maintain operational reporting standards.

Meet operational goals, quality metrics, and productivity benchmarks.

Adhere to schedules and maintain consistent communication with customers and colleagues.

What Makes a Successful Consumer Counselor?

The positive energy and confidence you bring each day will help you build trust with customers and identify suitable repayment solutions. Success in this role requires meeting service and quality standards while maintaining open, professional communication with customers and colleagues.

Basic Qualifications:

Strong oral communication, counseling, and persuasion skills.

Excellent data entry and typing skills.

Aptitude for math and problem-solving.

Familiarity with digital phone systems.

Ability to make independent decisions and exercise sound judgment.

Strong organizational skills and ability to perform in a production-driven environment.

Flexibility to adapt to evolving business needs with a positive attitude.

Preferred Qualifications:

Prior experience in mortgage collections or loss mitigation.

Knowledge of Fair Debt Collection Practices and mortgage regulations.

Experience with MSP/Black Knight systems.

Proficiency in Microsoft Excel and Word.

What We Offer:

Competitive Salary

Exceptional Benefits Package: Medical, dental, and generous paid time off.

Career Growth Opportunities: Build a career with a company that values internal mobility and development.

401(k) Plan with Corporate Match & Employee Stock Purchase Program

Exclusive Employee Discounts: Special offers on Citizens Bank products and services.

Ready to Make a Difference? If you’re passionate about helping others and building a rewarding career, apply today to join our team as a Consumer Counselor – Mortgage Collections at Citizens Bank!

Citizens is an Equal Opportunity Employer.

Hours/Work Schedule

Looking for 9am-6pm, 9:30am-6:30pm and 10am-7pm, Central Standard Time
Hybrid: 3 days on-site, 2 days remote

#LI-CITIZENS6

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Awards We've Received

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

Disability:IN World's Top Disability Inclusive Business

Glassdoor
Best Place to Work in Consulting, Finance & Insurance

Human Rights Campaign Corporate Equality Index 100 Award

Newsweek America's Most Charitable Company

The Banker's
US Bank of the Year

Apply Now

Refine Your Search

customer service operations associate, billing resolution jobs in irving, tx

Consumer Counselor - Mortgage Collections

Payment Operations Associate

Support Associate

Customer Service Associate

Front Office Associate

Delivery Station Customer Service Associate, DSL

Warehouse Associate (First Shift)

Billing & Collections Specialist I

Warehouse Associate

Associate Account Manager

Billing Operations Associate

Warehouse Associate - 1st Shift

Part Time Operations Support Associate

Client Success Associate

Warehouse Associate

Account Associate - State Farm Agent Team Member

Membership Services Associate

Inventory Associate

Logistics Associate

Revenue Operations Associate

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