Top 45 Help desk analyst Jobs in Itasca, Il

Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
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Desktop Support Analyst
Connection —Chicago, IL
- $25.00 - $28.50 an hour
- Full-time
- Office
- Windows
- US work authorization
- Health insurance
- Dental insurance
Networking/Help Desk
K.A.H & Associates —South Barrington, IL
- Email
- Mid-level
- 3 years
Helpdesk Analyst
Trilogy Inc —Chicago, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
Quick Apply
10d
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
- On call
- Computer literacy
- Basic math
- English
Quick Apply
User Support Services Coordinator
Moraine Valley Community College —Palos Hills, IL
- $60,975 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Disability insurance
- Health insurance
5d
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
12d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Help Desk Analyst
ENGIE —Chicago, IL
- $30 an hour
- Contract
- Computer Science
- Computer literacy
- Bachelor of Science
Helpdesk Analyst
siffron —Des Plaines, IL
- $50,423 - $64,000 a year
- Full-time
- Writing skills
- Mid-level
- Windows
- Paid parental leave
- Health savings account
2d
Cybersecurity Analyst
DCC Propane, LLC —Lisle, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
IT On-Site Support Technician
WSP —Chicago, IL
- $57,800 - $89,400 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
Quick Apply
Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $75,000 - $83,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
Help Desk Analyst
HARRIS & HARRIS LTD —Chicago, IL
- $40,000 - $55,000 a year
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
3d
Senior Contact Center Analyst
TOGA Technology —Naperville, IL
- $20 an hour
- Weekends as needed
- Mid-level
- Windows
- Microsoft Office
12d
Senior Data & Reporting Analyst
Oil-Dri Corporation of America —Chicago, IL
- $92,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Data Science Analyst -TCOM
The University of Chicago —Chicago, IL
- $24.04 - $31.25 an hour
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- Paid time off
Business Analyst
Berkley —Schaumburg, IL
- $66,000 - $123,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Profit sharing
- Health insurance

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help desk analyst jobs near itasca, il

Sr. IT Help Desk Analyst

Knowles -
Itasca, IL

Quick Apply

Job Details

$80,000 - $90,000 a year

Qualifications

Desktop computer repair
Customer communication
Microsoft Outlook
IT user and group management
Data permissions
Software deployment
Laptop (troubleshooting support)
Hardware maintenance
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Mentoring
Microsoft Teams
Access control management
Identity and access management (IAM) solutions
Desktop administration
Cross-functional collaboration
Cross-functional communication
IT department experience
VPN

Full Job Description

SUMMARY DESCRIPTION:

We are looking for an experienced and customer-focused Senior Helpdesk Analyst with 6–8 years of hands-on IT support experience to join our IT Department. The successful candidate will provide advanced end-user support, resolve complex desktop and application issues, mentor junior support staff, and help drive service quality across endpoint, Microsoft 365, account administration, and workplace technology support.

Key Responsibilities:

Advanced Helpdesk Support:
- Deliver high-level technical support for C-Suite Executives, including troubleshooting, technology assistance and effective & clear communication throughout issue resolution.
- Provide technical support for hardware, software, operating systems, and network-related issues.
- Troubleshoot and resolve complex incidents involving Microsoft 365, Outlook, Teams, VPN, printers, remote access, and line-of-business applications.
- Manage user accounts, permissions, group memberships, and access requests in Active Directory and related systems.
- Support onboarding, offboarding, workstation provisioning, software installations, device replacements, and user setup activities.
- Own incidents through resolution, ensuring timely follow-up, strong customer communication, and accurate ticket updates.

Escalation & Problem Resolution:
- Act as a senior escalation point for unresolved service desk issues and recurring technical problems.
- Perform root cause analysis for common incidents and recommend long-term fixes to improve service stability.
- Coordinate with infrastructure, security, networking, and application teams to resolve cross-functional technical issues.
- Identify trends in support tickets and recommend improvements to reduce repeat incidents and improve end-user experience.

Endpoint & Workplace Technology Support:
- Support desktop, laptop, mobile device, and peripheral lifecycle management including deployment, maintenance, upgrades, and retirement.
- Assist with endpoint configuration, patching, encryption compliance, and standard software deployment processes.
- Maintain and troubleshoot workplace technologies including conference room equipment, collaboration tools, and printing solutions.

Service Excellence & Team Collaboration:
- Mentor junior helpdesk technicians by sharing technical knowledge, troubleshooting approaches, and customer service best practices.
- Contribute to knowledge base articles, standard operating procedures, and user support documentation.
- Help enforce service desk processes, ticket quality standards, and SLA-focused support practices.
- Participate in IT projects, refresh initiatives, rollouts, and continuous improvement efforts.

Security & Compliance Support:
- Support security-related tasks such as access reviews, endpoint protection checks, phishing escalation, and policy-aligned troubleshooting.
- Escalate suspicious activity and assist with remediation steps in coordination with senior IT or security teams.

Qualifications:

6–8 years of experience in IT helpdesk, desktop support, or service desk roles in an enterprise environment.
Strong experience supporting Windows devices, Microsoft 365, Outlook, Teams, printers, VPN, remote support tools, and user account administration.
Hands-on experience with Active Directory, ticketing systems, hardware troubleshooting, software deployment, and endpoint support processes.
Proven ability to diagnose and resolve complex technical issues while managing multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills with a customer-first mindset is a must.
Experience mentoring junior team members and working collaboratively across IT teams.
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent practical experience will be considered.
Must be a US citizen

Preferred Skills (Not Required):

Experience with endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
Familiarity with ServiceNow or other enterprise IT service management tools.
Working knowledge of basic networking, cybersecurity tools, and endpoint protection platforms.
Experience with scripting or automation tools such as PowerShell to streamline support tasks

EEO-M/F/D/V

#Itasca

Shift: First Shift
Compensation: $80,000 - $90,000
Additional Details : Knowles is a leading manufacturer of specialty electronic components. We design parts that perform unique, critical functions for innovative technologies. Through extreme reliability, custom engineering, and scalable manufacturing, we enable businesses to succeed in the most demanding applications across medtech, defense, and industrial markets. Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives. Founded in 1946 and headquartered in Itasca, Illinois, Knowles has grown into a global organization with employees spanning 11 countries.

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Refine Your Search

help desk analyst jobs in itasca, il

Sr. IT Help Desk Analyst

Desktop Support Analyst

Networking/Help Desk

Helpdesk Analyst

Helpdesk Analyst

IT Support Analyst

User Support Services Coordinator

IT Help Desk Supervisor

Service Desk Technology Support Analyst

Help Desk Analyst

Helpdesk Analyst

Cybersecurity Analyst

IT On-Site Support Technician

Service Desk Analyst

Firmwide Service Desk Analyst II (10am-6pm CT)

Help Desk Analyst

Senior Contact Center Analyst

Senior Data & Reporting Analyst

Data Science Analyst -TCOM

Business Analyst

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