Top 69 Computer user support Jobs in Ithaca, Ny

Junior Desktop Support Technician
Xtensys Connected Health Solutions —Ithaca, NY
- $24 - $30 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
9d
IT SUPPORT SPECIALIST I
J.M. Murray Center, Inc. —Cortland, NY
- $22.10 - $26.85 an hour
- Full-time
- Travel
- Computer networking
- 1 year
Quick Apply
Temporary Remote Banking Specialist
Tompkins Financial Corporation —Ithaca, NY
- $19 - $20 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Math
Human Resource Assistant
Bethany Village —Horseheads, NY
- $19 - $24 an hour
- Background check
- Word processing
- Research
6d
Integration Developer
Cornell University —Ithaca, NY
- $86,404 - $100,416 a year
- Online Application
- Hybrid work
- Azure
- Computer Science
- Customer service
- Health insurance
- Tuition reimbursement
6d
Sr. Backend Engineer - Charlotte AI (Hybrid, EST)
CrowdStrike —New York State
- $140,000 - $215,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Assistant Service Center Manager
Cornell University —Ithaca, NY
- $65,447 - $75,632 a year
- Extended hours
- Mid-level
- Residential
- University
- Adoption assistance
- Parental leave
2d
MTEI Coordinator
Cornell University —Ithaca, NY
- $29.45 - $33.82 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
12d
Extension Support Specialist II- eBird Project Manager- Lab of Ornithology
Cornell University —Ithaca, NY
- $72,209 - $77,625 a year
- Online Application
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Tuition reimbursement
Senior Machine Learning Engineer
Cornell University —Ithaca, NY
- $116,843 - $142,809 a year
- Online Application
- Hybrid work
- Computer science
- Azure
- Computer Science
- Health insurance
- Tuition reimbursement
7d
Applied AI/ML Engineer
Ursa Space Systems —Ithaca, NY
- $185,000 - $199,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- SQL
- Health savings account
- Paid holidays
9d
Salesforce Platform Developer (Kindsight Ascend) - (CEMI)
Cornell University —Ithaca, NY
- $107,682 - $131,611 a year
- Online Application
- Hybrid work
- Computer Science
- 5 years
- HIPAA
- Health insurance
- Tuition reimbursement
eCornell Senior Salesforce Developer (Remote)
Cornell University —Ithaca, NY
- $107,682 - $131,611 a year
- Online Application
- Remote
- Computer science
- Computer Science
- 5 years
- Health insurance
- Tuition reimbursement
2d
Postdoctoral Associate
Cornell University —Ithaca, NY
- $62,232 - $88,745 a year
- Computer Science
- University
- Doctor of Philosophy
- Adoption assistance
- Parental leave
CALS- Tech Services Supervisor- Chamber Supervisor- CUAES
Cornell University —Ithaca, NY
- $76,874 - $89,340 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
9d
Senior Manager, Manufacturing Technology
Altria —United States
- $132,500 - $202,100 a year
- Full-time
- Computer Science
- Mentoring
- In-person
- Profit sharing
- Paid parental leave
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
9d
Senior Oracle Reporting Analyst - Remote
CHS Corporate —United States
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
- Paid holidays
- Disability insurance
Quick Apply

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Junior Desktop Support Technician

Xtensys Connected Health Solutions -
Ithaca, NY

Apply Now

Job Details

Full-time
$24 - $30 an hour
9 days ago

Qualifications

Customer communication

Full Job Description

Location and Schedule:

This position requires onsite support at a designated home location in Elmira, NY.

Schedule: Monday–Friday, 8:00 AM–4:30 PM EST

The role may require occasional after-hours support based on project needs and ticket volumes, with flexibility to accommodate end-user schedules. Holiday coverage may also be required to support the critical hospital systems and customers we serve.

Who We Are:

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking an experienced Junior Service Desk Technician to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role:

Your Mission: As a Junior Desktop Support Technician, you'll deliver exceptional technical support to end users across a healthcare environment, helping ensure they have the tools and technology they need to provide outstanding patient care. Working under the direction of the Desktop Support Manager, you'll troubleshoot software, hardware, and network issues in a call center, remote, and onsite setting.

In this role, you'll communicate technical solutions in a clear, friendly, and professional manner, provide one-on-one user training as needed, maintain inventory and issue tracking records, and contribute to accurate reporting. You'll collaborate closely with the Desktop Support Supervisor and the broader Desktop Support team to resolve technical issues efficiently while delivering an outstanding customer experience.

What You'll Do Day-to-Day:

Identifies, diagnoses, and resolves problems for users of personal computers; including support for software, hardware, network connectivity, internet/intranet access, local and network printers and communicating those solutions.
Provides oneonone problem resolution, including followup with the end users to ensure that they are satisfied, and the problem is fixed.
Configures, tags and delivers end user PC’s, software and peripherals; including hardware and applications approved for use by the end user.
Assists with end user requests for application software access by communicating requests through the ticketing system.
Provides installation and support of the LAN and remote communications between the personal computer environment and client computer systems.
Maintains accurate records of all support calls using assigned ticketing software, including documentation of work done, repairs completed and when each service call was opened and completed.
Schedules personal computer maintenance and upgrades in such a way as to provide for minimal down time to end users.
Follows up on all assigned work until it is completed, communicating with the manager when additional help is needed to resolve any problem in a reasonable amount of time.
Escalates problems in a timely manner to appropriate personnel when required.
Provides reports as requested on work status for assigned tasks.
Install and maintains antivirus software on all personal computers and laptops throughout the environment.
Prepares and maintains administrative installation and configuration documentation for supported applications and hardware.
Collaborates with internal and external (vendor) resources when needed.
Coordinates equipment moves involving PC’s and network users.
Interacts with all associates, staff, and physicians in a courteous, respectful, and friendly manner.
Attends all annual mandatory educational programs as required by position.
Assist in network connectivity in network closets by patching network ports to switches without disruption to other clients.

Who You Are & What You’ll Bring:

Experience providing desktop, Service Desk, or technical support in a healthcare or enterprise environment.
Strong troubleshooting skills across hardware, software, Microsoft 365, user accounts, printing, network connectivity, mobile devices, and clinical applications.
Working knowledge of Microsoft Windows operating systems, Microsoft 365 (including Outlook, Teams, OneDrive, and Office applications), Intunemanaged devices, and basic identity and access management (IAM) concepts.
Familiarity with Epic and other healthcare applications is preferred.
Proven ability to diagnose and resolve a wide range of technical issues while delivering exceptional customer service in a fastpaced, patientcarefocused environment.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to users with varying levels of technical expertise.
highquality technical support.

Education/Certifications:

Associate degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education and relevant experience.
CompTIA A+, Network+, and/or Security+ certification preferred.

Travel Requirements:

Up to 45% travel within 50miles of assigned home location.

Physical Requirements:

Ability to perform the essential functions of the role, with or without reasonable accommodation. Finger dexterity, handtoeye coordination, color distinction, visual acuity, lifting up to twenty pounds for limited amounts of time, pushing, hearing, balancing, repetitive motions, stooping, bending, carrying, kneeling, and clerical perception.

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.

Apply Now

Refine Your Search

computer user support jobs in ithaca, ny

Junior Desktop Support Technician

IT SUPPORT SPECIALIST I

Temporary Remote Banking Specialist

Human Resource Assistant

Integration Developer

Sr. Backend Engineer - Charlotte AI (Hybrid, EST)

Assistant Service Center Manager

MTEI Coordinator

Extension Support Specialist II- eBird Project Manager- Lab of Ornithology

Senior Machine Learning Engineer

Applied AI/ML Engineer

Salesforce Platform Developer (Kindsight Ascend) - (CEMI)

eCornell Senior Salesforce Developer (Remote)

Postdoctoral Associate

CALS- Tech Services Supervisor- Chamber Supervisor- CUAES

Military Service - U.S. Navy, Information Technology Professional

Account Manager

Senior Manager, Manufacturing Technology