Top 52 Desk support Jobs in Ithaca, Ny

Junior Desktop Support Technician
Xtensys Connected Health Solutions —Ithaca, NY
- $24 - $30 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Tire Technician
BJ's Wholesale Club —Ithaca, NY
- $21.25 - $26.56 an hour
- Part-time
- 18 years or older
- Sales
- Computer literacy
- Paid jury duty
- Health savings account
4d
Order Fulfillment Associate
BJ's Wholesale Club —Ithaca, NY
- $17.25 - $20.70 an hour
- Part-time
- Warehouse
- Warehouse experience
- In-person
- Paid jury duty
- Health savings account
4d
Peer Support Specialist
CATHOLIC CHARITIES OF THE FINGER LAKES —Ithaca, NY
- From $18 an hour
- Full-time
- Background check
- Hospital
- 5 years
- 403(b)
Quick Apply
4d
Front Desk Supervisor
La Tourelle Inn & Spa + Firelight Camps —Ithaca, NY
- From $25 an hour
- Full-time
- Inventory management
- Mid-level
- Hotel
Quick Apply
4d
Health Information Coordinator
Family & Children's Service of Ithaca —Ithaca, NY
- $26 - $28 an hour
- Full-time
- Writing skills
- Data analysis skills
- HIPAA
Quick Apply
Medical Receptionist
MVPT Physical Therapy —Ithaca, NY
- $18 - $19 an hour
- Organizational skills
- Outpatient
- Communication skills
Quick Apply
Administrative Assistant, Human Centered Design
Cornell University —Ithaca, NY
- $26.41 - $30.69 an hour
- Online Application
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Tuition reimbursement
12d
Office Administrator
Park Outdoor Advertising —Ithaca, NY
- $20 - $25 an hour
- Full-time
- Inventory management
- Office
- Administrative experience
Quick Apply
6d
Housekeeper
State of New York - Homeland Security and Emergency Services, Division of —Montour Falls, NY
- $38,235 - $47,237 a year
- Full-time
- Background check
- Classroom
- Office
4d
HR Service Delivery Assistant - Temp to Hire
Cayuga Health System —Ithaca, NY
- $22 - $28 an hour
- Per diem
- Administrative experience
- Organizational skills
- 2 years
Quick Apply
7d
Patient Service Representative - Cayuga Women's Health
Cayuga Health System —Ithaca, NY
- $18.50 - $23.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
Cashier
Home Depot —Ithaca, NY
- $16 - $17 an hour
- 1 year
- Entry level
Store Manager
Five Below Inc —Ithaca, NY
- $62,500 - $78,925 a year
- Weekends as needed
- 18 years or older
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Temporary Retail Assistant, Cornell Retail Services
Cornell University —Ithaca, NY
- $17 an hour
- Temporary
- Merchandising
- Ability to lift 50 pounds
- University
- Adoption assistance
- Parental leave
Administrative Assistant- Front Desk
Smith Allergy and Asthma —Cortland, NY
- $17 - $22 an hour
- Monday to Friday
- Communication skills
- Entry level
Quick Apply
16h
Security Officer Reception
Allied Universal —Ithaca, NY
- $18.50 an hour
- Part-time
- 18 years or older
- Pass drug screening
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
1d
Relationship Banking Representative Rotating
Community Financial System, Inc. —Ithaca, NY
- $18.25 - $24.71 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Relationship Banking Representative
Community Financial System, Inc. —Ithaca, NY
- $18.25 - $24.71 an hour
- 18 years or older
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Night Auditor
Greek Peak Mountain Resort —Cortland, NY
- $17 an hour
- Morning shift
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply

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Junior Desktop Support Technician

Xtensys Connected Health Solutions -
Ithaca, NY

Apply Now

Job Details

Full-time
$24 - $30 an hour

Qualifications

Customer communication

Full Job Description

Location and Schedule:

This position requires onsite support at a designated home location in Elmira, NY.

Schedule: Monday–Friday, 8:00 AM–4:30 PM EST

The role may require occasional after-hours support based on project needs and ticket volumes, with flexibility to accommodate end-user schedules. Holiday coverage may also be required to support the critical hospital systems and customers we serve.

Who We Are:

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking an experienced Junior Service Desk Technician to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role:

Your Mission: As a Junior Desktop Support Technician, you'll deliver exceptional technical support to end users across a healthcare environment, helping ensure they have the tools and technology they need to provide outstanding patient care. Working under the direction of the Desktop Support Manager, you'll troubleshoot software, hardware, and network issues in a call center, remote, and onsite setting.

In this role, you'll communicate technical solutions in a clear, friendly, and professional manner, provide one-on-one user training as needed, maintain inventory and issue tracking records, and contribute to accurate reporting. You'll collaborate closely with the Desktop Support Supervisor and the broader Desktop Support team to resolve technical issues efficiently while delivering an outstanding customer experience.

What You'll Do Day-to-Day:

Identifies, diagnoses, and resolves problems for users of personal computers; including support for software, hardware, network connectivity, internet/intranet access, local and network printers and communicating those solutions.
Provides oneonone problem resolution, including followup with the end users to ensure that they are satisfied, and the problem is fixed.
Configures, tags and delivers end user PC’s, software and peripherals; including hardware and applications approved for use by the end user.
Assists with end user requests for application software access by communicating requests through the ticketing system.
Provides installation and support of the LAN and remote communications between the personal computer environment and client computer systems.
Maintains accurate records of all support calls using assigned ticketing software, including documentation of work done, repairs completed and when each service call was opened and completed.
Schedules personal computer maintenance and upgrades in such a way as to provide for minimal down time to end users.
Follows up on all assigned work until it is completed, communicating with the manager when additional help is needed to resolve any problem in a reasonable amount of time.
Escalates problems in a timely manner to appropriate personnel when required.
Provides reports as requested on work status for assigned tasks.
Install and maintains antivirus software on all personal computers and laptops throughout the environment.
Prepares and maintains administrative installation and configuration documentation for supported applications and hardware.
Collaborates with internal and external (vendor) resources when needed.
Coordinates equipment moves involving PC’s and network users.
Interacts with all associates, staff, and physicians in a courteous, respectful, and friendly manner.
Attends all annual mandatory educational programs as required by position.
Assist in network connectivity in network closets by patching network ports to switches without disruption to other clients.

Who You Are & What You’ll Bring:

Experience providing desktop, Service Desk, or technical support in a healthcare or enterprise environment.
Strong troubleshooting skills across hardware, software, Microsoft 365, user accounts, printing, network connectivity, mobile devices, and clinical applications.
Working knowledge of Microsoft Windows operating systems, Microsoft 365 (including Outlook, Teams, OneDrive, and Office applications), Intunemanaged devices, and basic identity and access management (IAM) concepts.
Familiarity with Epic and other healthcare applications is preferred.
Proven ability to diagnose and resolve a wide range of technical issues while delivering exceptional customer service in a fastpaced, patientcarefocused environment.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to users with varying levels of technical expertise.
highquality technical support.

Education/Certifications:

Associate degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education and relevant experience.
CompTIA A+, Network+, and/or Security+ certification preferred.

Travel Requirements:

Up to 45% travel within 50miles of assigned home location.

Physical Requirements:

Ability to perform the essential functions of the role, with or without reasonable accommodation. Finger dexterity, handtoeye coordination, color distinction, visual acuity, lifting up to twenty pounds for limited amounts of time, pushing, hearing, balancing, repetitive motions, stooping, bending, carrying, kneeling, and clerical perception.

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.

Apply Now

Refine Your Search

desk support jobs in ithaca, ny

Junior Desktop Support Technician

Tire Technician

Order Fulfillment Associate

Peer Support Specialist

Front Desk Supervisor

Health Information Coordinator

Medical Receptionist

Administrative Assistant, Human Centered Design

Office Administrator

Housekeeper

HR Service Delivery Assistant - Temp to Hire

Patient Service Representative - Cayuga Women's Health

Cashier

Store Manager

Temporary Retail Assistant, Cornell Retail Services

Administrative Assistant- Front Desk

Security Officer Reception

Relationship Banking Representative Rotating

Relationship Banking Representative

Night Auditor

I want to receive the latest job alert for desk support in ithaca, ny

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