Top 9 Guest service agent Jobs in Ithaca, Ny

Hotel Night Auditor
Hampton Inn by Hilton Ithaca —Ithaca, NY
- $17 - $18 an hour
- 8 hour shift
- Customer service
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent Part-Time - The Statler Hotel
Cornell University —Ithaca, NY
- $24.30 - $26.79 an hour
- Part-time
- Hotel
- Leadership
- Teaching
- Adoption assistance
- Parental leave
Front Desk Agent
CANOPY BY HILTON ITHACA —Ithaca, NY
- $17 - $19 an hour
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Guest Service Agent
Ithaca Marriott Downtown on the Commons —Ithaca, NY
- From $18.45 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Hersha Hospitality Management, LP —Ithaca, NY
- $18.45 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Courtyard Ithaca Marriott —Ithaca, NY
- $18 an hour
- Weekends as needed
- Research
- Hotel
- Computer skills
- 401(k) matching
Quick Apply
9d
Administrative Asst IV
Cornell University —Ithaca, NY
- $26.41 - $30.69 an hour
- Online Application
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Tuition reimbursement
4d
Wireless Sales Associate
Team Wireless - Verizon Authorized Retailer —Ithaca, NY
- $25 an hour
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply

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Inside Sales/HVAC
MEIER SUPPLY CO INC —Binghamton, NY
Conduct outgoing customer sales or service calls and resolve customer complaints. Support e-commerce transactions, including online order entry and follow-up…
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Bilingual Customer Service Representative (English/Spanish)
Center For Disability Rights —Geneva, NY
Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members. Assist Supervisor in addressing all abandoned calls to…
$17 an hour
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8d

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Front Desk Agent
Paramount Philly Agency —Columbus, OH
Maintain an organized, clean, and inviting front desk area. Provide accurate information and guide guests to the appropriate resources or team members.
$3,816.36 - $4,596.05 a month
Quick Apply
13d
Overnight Guest Service Agent - Hilton Columbus Downtown
Hilton —Columbus, OH
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
11d

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Hotel Night Auditor

Hampton Inn by Hilton Ithaca
Ithaca, NY

Quick Apply

Job Details

Part-time
$17 - $18 an hour

Benefits

Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
Employee discount
Flexible schedule

Qualifications

Customer service
Night audit
Front desk
Multi-line phone systems
Public relations

Full Job Description

Hotel Night Auditor

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Night Auditor / Guest Service Agent at our Hampton Inn Ithaca located at 337 Elmira Road, Ithaca, NY 14850. We are a 66-room property.

To complete application - Please visit the property Monday - Friday between 10AM-4PM

Successful Candidate will be able to :

Work any day of the week between 11pm and 7am.
Previous hotel Front Desk/Night Audit experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Hilton experience preferred but not required.
Must possess excellent public relations skills and warm and friendly attitude

Summary

Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.

Job Duties

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
Transfers charges and deposits to master accounts.
Closes necessary accounts at month end.
Prepares final reports of all daily revenue summaries.
Posts all room and tax revenues and late charges, including No-Shows.
Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
Changes system date.
Follows all company policies and procedures as outlined in Policy Manual.
Responsible for Life Safety Procedures and equipment
Participates (at some properties) in Manager on Duty schedule.
Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Evening shift
Holidays
Night shift
On call
Overnight shift
Weekends as needed

Ability to Commute:

Ithaca, NY 14850 (Required)

Ability to Relocate:

Ithaca, NY 14850: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in ithaca, ny

Hotel Night Auditor

Guest Service Agent Part-Time - The Statler Hotel

Front Desk Agent

Guest Service Agent

Guest Service Agent

Front Desk Agent

Administrative Asst IV

Wireless Sales Associate

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