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IT Infrastructure and Systems Administrator

DAIRY ONE COOPERATIVE INC -
Ithaca, NY

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Job Details

Full-time
$70,000 - $85,000 a year
4 days ago

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
Telecommunications network device configuration
Mobile device support
Laptop (troubleshooting support)
Software implementation
Hardware maintenance
System design
Data recovery
Operating system updates
Microsoft Exchange
Application deployment
Public Cloud
Printer (troubleshooting support)
Software installation
Server updates
VLAN
Patch management
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Azure AD
Contingency planning
Server virtualization
Vulnerability management
UEM
Hardware management
Application Maintenance
Network routing
Desktop administration

Full Job Description

Our Organization:

Dairy One Cooperative exists to help farms and members of the agricultural community succeed. We turn data into key decision-making information that is utilized to develop sound business decisions focused on enhancing profitability and operational efficiency. Our staff works diligently to provide leading-edge, decision-making tools and information to the agricultural community we serve. We strive to be a trusted, value-added business partner to our members and stakeholders.

Dairy One Cooperative is based in Ithaca, NY. We serve approximately 2500 dairy farm members throughout the Northeast and Mid-Atlantic region. Our dedicated staff of over 250 employees stand ready to assist our members and customers each day.

Responsibilities

Network Administration

Monitor, maintain, and optimize network performance to ensure reliability and availability.
Configure, manage, and troubleshoot routers, switches, firewalls, wireless systems, and other network infrastructure.
Implement and maintain network security controls, patches, and updates.
Diagnose and resolve network connectivity and performance issues.

Azure Cloud Administration

Manage and maintain Microsoft Azure services, resources, and cloud infrastructure.
Monitor Azure utilization and recommend cost optimization strategies.
Configure and maintain backup, business continuity, and disaster recovery solutions.
Support cloud migrations and infrastructure modernization initiatives.

Microsoft 365 Administration

Serve as the primary administrator for the Microsoft 365 environment.
Configure, manage, and support Microsoft Intune, Azure AD/Entra ID, Exchange Online, SharePoint Online, Teams, and related services.
Manage user accounts, licensing, security policies, and device management.
Ensure the stability, security, and compliance of the Microsoft 365 platform.

Server Administration

Deploy, configure, and maintain both on-premises and cloud-hosted (Azure) servers.
Monitor server health, performance, and availability.
Troubleshoot server, application, and connectivity issues.
Perform proactive maintenance, patch management, and system upgrades.

Hardware Administration

Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
Perform hardware upgrades, repairs, and replacements as needed.
Manage inventory and lifecycle planning for IT assets and equipment.

Software & Platform Management

Install, configure, update, and support enterprise software applications.
Manage software licensing and ensure compliance with vendor agreements.
Administer and maintain business-critical software platforms and systems.
Evaluate and recommend technology solutions to improve operational efficiency.

End User Support

Provide technical support and troubleshooting assistance to employees.
Manage user accounts, access rights, and permissions across systems.
Conduct end-user training on technology tools, security awareness, and best practices.
Deliver exceptional customer service while resolving IT-related requests and incidents.

Cybersecurity & Compliance

Implement, maintain, and improve cybersecurity controls and best practices.
Monitor security events, vulnerabilities, and potential threats.
Respond to security incidents and coordinate remediation efforts.
Promote security awareness and educate employees on cybersecurity policies and procedures.

Documentation & Reporting

Maintain accurate documentation of systems, networks, configurations, and IT assets.
Develop and update technical procedures, standards, and troubleshooting guides.
Prepare reports on system performance, infrastructure health, security, and technology initiatives.
Ensure documentation remains current and supports operational continuity.

Continuous Improvement

Stay current with emerging technologies, industry trends, and best practices.
Recommend infrastructure improvements that enhance performance, security, and scalability.
Participate in technology projects, upgrades, and strategic IT initiatives.

Required Qualifications

Bachelor’s degree in an IT-related field or equivalent work experience.
5+ years of IT support experience.
2 to 5 years of hands-on experience in the implementation and support of Azure Intune and Active Directory workstation environments, along with extensive expertise in managing the Microsoft 365 product suites.
Proven track record in effectively managing Microsoft OS and software applications, covering deployment, patching, and monitoring of endpoint services.
Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP/IP 4 routing/firewall/VLAN abilities.
Experience working with VMware and/or Hyper-V.
Considerable skills in the design and implementation of secure networked computer systems and storage, and disaster recovery procedures.
Positive, well-spoken, outgoing, organized, detail-oriented, dependable, and excellent time management skills.

Preferred Qualifications

Experience with managing or administering NetSuite
Current certifications and training: Network+, A+, Security+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA).
Experience with NIST frameworks like 800-171, 800-53, and CSF.
P2V and V2V migrations experience.

Quick Apply

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