Natera is seeking a highly specialized and detail-oriented Associate Clinical Oncology Specialist (ACOS) to manage, service, and grow our Oncology product portfolio within the Ann Arbor territory. This is a unique, hybrid clinical support and account navigation role where approximately 80% of the territory's operational footprint is anchored within the University of Michigan (UofM) Health System and its complex laboratory ecosystem.
The successful candidate will act as the primary operational linchpin between Natera and UofM oncology clinics, pathology departments, and core labs. This role demands an intense focus on end-to-end case management, navigating nuanced institutional workflows, tracking serial test cadences (e.g., Signatera), and troubleshooting logistical bottlenecks within a major academic medical center to ensure seamless patient care and test fulfillment.
UofM Institutional Case Management (Core Focus): Manage the highly complex, longitudinal lifecycle of oncology test orders originating within the University of Michigan Health System. Act as a dedicated navigator to ensure tissue and blood samples move seamlessly through UofM pathology, central labs, and Natera's processing facilities.
Workflow Optimization & Troubleshooting: Map and master the specific nuances of UofM's internal laboratory ordering systems, electronic health records (EHR) routing, and specimen release policies. Proactively resolve logistical hurdles, delayed pathology pull requests, and missing clinical data.
Patient Cadence Adherence: Monitor and manage patient testing logs to ensure strict adherence to oncologist-prescribed serial testing cadences. Coordinate closely with clinic coordinators and nursing staff to prevent gaps in longitudinal monitoring.
Account Service & Partnership: Partner with the local Clinical Oncology Specialist (COS) to support, maintain, and deepen relationships with UofM oncologists, mid-levels, nurse navigators, and pathology staff.
Clinician Education: Educate UofM clinical teams and administrative staff on Natera's digital tools, order tracking systems, and specimen collection requirements to streamline the ordering process.
Compliance & Logistics: Ensure all case management and field activities strictly adhere to both Natera's compliance policies and UofM's institutional guidelines regarding HIPAA, patient privacy, and laboratory data sharing.
Education: Bachelor's degree required (Background in medical sciences, biology, or healthcare administration highly preferred).
Experience: Minimum of 2 years of experience in healthcare sales, clinical support, case management, or laboratory operations.
Institutional Domain Knowledge (Crucial): Prior experience directly working within, selling to, or managing workflows inside the University of Michigan Health System (Michigan Medicine) is heavily preferred. Deep familiarity with UofM's laboratory layout, pathology requisition protocols, and clinic structures is a significant advantage.
Strong Case Management Skills: Demonstrated track record of managing complex, multi-step logistical processes or patient navigation journeys in an oncology or complex laboratory setting.
Technical Savvy: Quick to learn and navigate internal tracking databases, CRM tools, and hospital-facing portals.
Exceptional administrative and organizational skills; ability to juggle dozens of active patient cases simultaneously without losing track of details.
High emotional intelligence and communication fluency, with the ability to collaborate effectively with diverse stakeholders ranging from academic oncologists to laboratory technicians and administrative clerks.
Strong problem-solving mindset with the resilience required to navigate bureaucratic or rigid academic institution workflows.
Ability to work independently with an internal drive to eliminate delays in patient testing.
Flexibility to balance field-based case management within the Ann Arbor campus and administrative territory planning.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
