Top 13 Customer service manager Jobs in Jackson, Ms

Customer Support Supervisor
Eaton —Jackson, MS
- $97,000 - $143,000 a year
- Background check
- 5 years
- ERP systems
- Retirement plan
Commercial Lines Client Service Manager
Higginbotham —Ridgeland, MS
- Microsoft Excel
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
8d
Customer Service Manager - State Farm Agent Team Member
Jonathan Johnston - State Farm Agent —Florence, MS
- $30,000 - $40,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
C Spire —Ridgeland, MS
- Weekends as needed
- Mid-level
- Continuous improvement
- Mentoring
- Wellness program
- Health insurance
Quick Apply
1d
Service Manager
MHP Security Inc —Byram, MS
- $30,000 - $40,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Paid time off
- Employee discount
Quick Apply
Senior Client Service Manager
Gallagher —Ridgeland, MS
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
Customer Care Manager - State Farm Agent Team Member
Amanda Jeffcoat - State Farm Agent —Crystal Springs, MS
- $30,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
Service Supervisor
Cintas —Jackson, MS
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Commercial Lines Team Lead - Small Business
Ross & Yerger Insurance, Inc. —Jackson, MS
- Full-time
- 5 years
- Word processing
- Mid-level
Quick Apply

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Commercial Lines Client Service Manager
Higginbotham —Ridgeland, MS
Active P&C license (or willingness to obtain one — we’ll support you!). Repeated use of hearing and speech to communicate on telephone and in person.
8d
Commercial Lines Producer
Trucordia —Jackson, MS
Utilizes Trucordia sales and marketing tools to execute results-oriented activities such as cold calls, in-person appointments, and prospect presentations to…
Quick Apply

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Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply

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Customer Support Supervisor

Eaton -
Jackson, MS

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Job Details

$97,000 - $143,000 a year

Benefits

Retirement plan

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Eaton’s IS AER FMC division is currently seeking a Customer Support Supervisor. This position is based out of our Jackson, MS site.

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Fuel & Motion Control Systems Division of the Aerospace Group, has an opening for a Supervisor - Customer Service. The position is based in Jackson, MS.

The Jackson facility has approximately 500 employees and is a leader in the design, development, manufacture and delivery of Aerospace hydraulic components, systems and services to the global aftermarket and OEM markets.

This position is a front line leader for the Customer Service Department, driving team priorities, building organizational capability, leading meetings and projects and providing training and development to the Customer Service Team. This position serves as the first point of customer escalation for the team and will be responsible for customer program assessments and meetings. This position coordinates across functional disciplines to achieve customer satisfaction; manages performance against customer requirements in accordance with contract obligations, terms and conditions; ensures timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations; develops and maintains relationships that foster additional growth opportunities and up-sell products as an extension of the sales force. Ability to balance customer requirements with company capabilities and objectives.

Job Responsibilities

Functions as front line leader for Customer Service Team, supporting Customer Escalations & Customer Program Reviews
Responsible for team development and accountability
Accountable for contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment of customer demand to ERP system
Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled
Takes ownership of total customer satisfaction
Strong leadership skills, strong communication skills, detailed oriented and ability to work in a team environment
Ability to be organized and manage multiple priorities simultaneously
Ability to effectively communicate and collaborate with all levels within the organization
Represents the company at customer review meetings (on and potentially at off-site meetings)
Ability to drive for results while working in a matrix environment through developing and empowering individuals and teams
Managerial courage with good conflict resolution and negotiation skills
Ability to communicate technical information from engineering and quality to customers with emphasis on problem solution
Assures compliance with all export control regulations- ITAR

Qualifications:

Basic (required) Qualifications:

Bachelor’s Degree from an accredited institution
Minimum five (5) years experience supporting customers with strong understanding of commercial/contractual discipline
No relocation is offered for this position. All candidates must currently reside within 50 miles of Jackson, MS
This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Must be legally authorized to work in the United States without company sponsorship both now and in the future

Preferred Qualificaitons:

Ability to make decisions based on detailed working knowledge of FAA / CAS / TINA requirements

Skills:

Soft skills

Ability to speak to all levels of the organization

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Refine Your Search

customer service manager jobs in jackson, ms

Customer Support Supervisor

Commercial Lines Client Service Manager

Customer Service Manager - State Farm Agent Team Member

Customer Success Manager

Service Manager

Senior Client Service Manager

Customer Care Manager - State Farm Agent Team Member

Temporary Workforce Management Specialist

Service Supervisor

Commercial Lines Team Lead - Small Business

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