Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.
Summary: The Outpatient Therapist provides clinical therapy/counseling interventions for children, adolescents, adults and families in-person and via telehealth. This role includes conducting initial intake/diagnostic assessments, developing individualized treatment plans, and delivering evidence-based, trauma-informed care.
Essential Duties & Responsibilities:
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Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee
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Policies and TN State Department regulations and CARF Standards.
Clinical Service Delivery
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Provide individual and family outpatient therapy to children, adolescents, and adults as identified and clinically determined.
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Provide evidence-based and evidence-informed treatment modalities.
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Ensure treatment services conform to best-practice standard of care.
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Maintain standard of ethics within the field
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Ensure on-going scheduling based on level of care.
Assessment & Treatment Planning
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Complete diagnostic interviews and other assessments to determine eligibility and level of care.
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Develop strengths-based Therapeutic Treatment Plans for children, adolescents, adults, and families.
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Complete evidence-based measures and track therapeutic progress.
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Create and update treatment plans within the EHR following agency policy.
Collaboration & Care Coordination
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Collaborate with community-based referral sources and TNV programs to ensure wraparound support.
Training & Licensure
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Maintain licensure continuing education units are obtained within the state of TN licensure expectations.
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Obtain associate license or full licensure when eligible
Documentation & Compliance
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Clinically document progress notes for all therapy sessions in agency EHR.
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Complete discharge plan and summary.
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Provide treatment summaries and other documentation as requested.
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Ensure Agency and Outpatient consent forms are completed.
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Ensure legal documents are on file as needed.
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Perform additional duties as assigned.
Qualifications:
- Master’s degree in counseling, therapy, social work, or closely related clinical field.
- License preferred; license-eligible required.
- Minimum two (2) years of clinical experience.
- Experience in child and family serving systems and non-profit organizations preferred.
- Non-profit organization experience and work history within child serving systems preferred
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Valid driver’s license and current auto insurance required.
Other Skills and Abilities:
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Understanding of developmental, emotional, relational, and social needs of children.
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Experience supporting children, adolescents, adults and families with mental health and behavioral challenges.
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Knowledge of trauma-informed care for children, adolescents, and adults (including grief and loss).
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Experience creating strengths-based treatment plans and supporting family skill-building.
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Ability to empathize with and empower clients and families.
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Sensitivity to culture, family structures, and local community systems.
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Strong organizational, written, communication, customer service, and problem-solving skills.
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Ability to work independently and collaboratively.
Core Competencies:
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Provides individual or family outpatient therapy as determined by family and identified need
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Documents assessments, intakes, treatment plans as per policy in agency EHR
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Completes transition and discharge plan and summary
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Ensures all client data is accurately completed for billing purposes
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Consults with the Clinical Director for supervision as needed
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Collaborates as needed with other resources within TNV and community
Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance,
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.
Core Values: V.O.I.C.E.
V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.
O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.
I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.
C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.
E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.
Promotion & Advancement: To be considered for promotion to a higher position, the
employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.
Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at
[email protected].
All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care
