Top 5 Technical customer service representative Jobs in Jackson, Ky

Customer Service Advisor
Ben Tire Distributors - Neal Tire & Auto —Hager, KY
- Weekends as needed
- Background check
- Clean driving record
- Pass drug screening
- Paid holidays
- Health insurance
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Technical Customer Service Representative
Foundever —Chavies, KY
- $17 an hour
- 18 years or older
- No background check
- High school diploma or GED
- Paid training
- Health insurance
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Customer Service Representative
Helpware —Mount Sterling, KY
Communicate technical information clearly and professionally to non-technical users. Tech-savvy and comfortable using CRM and online support tools.
$16 an hour
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13d
Client Service Administrator II
COMMUNITY TRUST AND INVESTMENT COMPANY —Pikeville, KY
Perform daily duties including copying, time stamping documents, filing and handling calls from clients and their agents.

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Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
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Client Services Representative
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A Client Services Representative is responsible for answering calls from Client’s and Sales regarding any billing-related concerns the Hibu Support team is…
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Customer Service Advisor

Ben Tire Distributors - Neal Tire & Auto -
Hager, KY

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Employee stock ownership plan

Qualifications

Non-technical user support
Automobile maintenance requirements
Phone communication
High school diploma or GED
Driver's License
Automotive service
Tire service
Client interaction via phone calls

Full Job Description

Neal Tire & Auto Service has been a frontrunner in the automotive industry for 100 years, with 25 retail locations spanning Illinois, Indiana, and Kentucky. At each location, customers can choose from a wide array of tires from trusted brands and take advantage of a variety of auto services. Our parent company, Ben Tire Distributors, oversees an additional 6 distribution centers in the Midwest, providing efficient service to dealers across the region. We operate with the mission to build trusted, lasting relationships through excellent customer experiences, impeccable service, and community engagement. Committed to our roots as a family business, we are proud to be 100% employee-owned, allowing our staff to actively participate in the company’s success and build retirement benefits through company ownership.

We are looking for a Customer Service Advisor to join our team! As the first point of contact, our Customer Service Advisor is responsible for helping customers determine repairs and maintenance required for their vehicle, communicating any costs that could be incurred during their service, and relaying information to the service technicians. The Customer Service Advisor stays in contact with the customer to provide updates on the status of their vehicle and ensures that all required services are completed. Apply now and help drive our customer satisfaction to new heights!

Job Type: Full-time

Work Environment: Shop Environment

Weekly Day Range: Monday to Friday w/ Weekend Availability as Needed

Primary Responsibilities:

Answering phones and greeting customers in the showroom promptly and in a friendly manner.
Obtaining customer and vehicle information
Advising customers on the care of and the value of maintaining their vehicles
Determining and recommending needed maintenance base on age, mileage, and vehicle history
Determining needs for repair and/or service of their vehicle issues
Clearly reporting all vehicle symptoms as described by the customer
Preparing complete and accurate estimate of cost for labor and parts
Monitoring the progress of each vehicle throughout the day, updating customers frequently
Verifying final invoice reflects services performed on the work order
Increasing customer satisfaction by building customer relations
Uphold company standards for ethics, professionalism, customer service, and positive community relations

Basic Qualifications:

High School Diploma/GED Required
Valid Driver's License w/ Safe Driving Record
Successful Completion of Background Check and Pre-Employment Drug Screening

Skill Requirements:

Proficient knowledge of automotive service and tire maintenance
Excellent communication skills in-person and over the phone
Ability to communicate technical information in non-technical terms to customers
Eagerness to evolve and adapt with changing business needs
Ability to prioritize and multi-task in a fast-paced environment

Experience:

Customer Service: 1+ Years (Required)

Company Benefits:

Competitive Pay w/ Weekly Payroll
401(k) w/ Company Match
Employee Stock Ownership Plan
Paid Time Off & Paid Holidays
Employee Discount
Medical Insurance
Dental Insurance
Vision Insurance

Neal Tire is an equal opportunity employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, religion, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Neal Tire is committed to providing a safe, healthy, and productive workplace that is free from alcohol and unlawful drugs as classified under local, state, or federal laws, including marijuana.

Quick Apply

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technical customer service representative jobs in jackson, ky

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