Top 91 Customer service representative Jobs in Jackson, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Call Center Representative
American 1 Credit Union —Jackson, MI
- $19.08 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Jackson, MI
- $19 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative
U-Haul —Jackson, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative (Full-Time)
Dayton Freight —Jackson, MI
- Full-time
- Data entry
- Typing
- Communication skills
Quick Apply
Administrative Assistant / Billing & Customer Service Specialist
NCDG Realty & Property Management —Jackson, MI
- $18 - $22 an hour
- Full-time
- Research
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
4d
CSR/Teller - Jackson, MI - Full-Time
Fifth Third Bank —Jackson, MI
- Full-time
- Office
- High school diploma or GED
- Entry level
Customer Service Representative (Part-Time)
Dayton Freight —Jackson, MI
- Part-time
- Data entry
- Typing
- Communication skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Joe Munie - State Farm Agent —Jackson, MI
- $40,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Paid time off
- Opportunities for advancement
Quick Apply
Triage Coordinator
Optimal Care —Jackson, MI
- $18 - $22 an hour
- Rotating weekends
- Background check
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Health savings account
Quick Apply
13d
Client Advocate
greenpath, inc. —Jackson, MI
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Customer Service Associate I
Dollar Tree —Jackson, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
On Call Coordinator
Elara Caring —Jackson, MI
- Part-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative - State Farm Agent Team Member
Robert Cape - State Farm Agent —Jackson, MI
- $35,000 - $48,000 a year
- Full-time
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service Representative
Chelsea State Bank —Jackson, MI
- Full-time
- Office
- Entry level
Quick Apply
14d
Client Success Specialist
greenpath, inc. —Jackson, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Service/Sales
Home Depot —Jackson, MI
- Entry level
Customer Service
KFC —Jackson, MI
- Night shift
- Basic math
- Quick service & fast food restaurant
- Organizational skills
- Health insurance
- Tuition reimbursement
Quick Apply
Service Business Development Center (BDC) Representative
Art Moehn Auto Group —Jackson, MI
- $16 an hour
- Full-time
- Background check
- Pass drug screening
- Typing
- 401(k)
- Employee discount
Quick Apply
Pro Customer Service/Sales
Home Depot —Jackson, MI
- Entry level
- Commercial

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in jackson, mi

Contact Center Team Lead (local only considered)

Call Center Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (Full-Time)

Administrative Assistant / Billing & Customer Service Specialist

CSR/Teller - Jackson, MI - Full-Time

Customer Service Representative (Part-Time)

Customer Service Representative - State Farm Agent Team Member

Triage Coordinator

Client Advocate

Customer Service Associate I

On Call Coordinator

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Client Success Specialist

Customer Service/Sales

Customer Service

Service Business Development Center (BDC) Representative

Pro Customer Service/Sales

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