Top 22 Devops team lead Jobs in Jackson, Ms

Senior Manager-Frontline Support Engineering
CVS Health —Jackson, MS
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Chief Technology Officer (CTO)
Slater Infrastructure Group —Ridgeland, MS
- $150,000 - $225,000 a year
- Full-time
- Hybrid work
- Computer science
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Network Infrastructure Engineer
AMPS Talent Solution —Clinton, MS
- $70 - $75 an hour
- Contract
- Azure
- Computer Science
- System design
Quick Apply
15h
DevOps Team Lead
Cisive —Jackson, MS
- Full-time
- Background check
- Computer Science
- System design
Quick Apply
CTBO
Slater Infrastructure Group —Ridgeland, MS
- $150,000 - $225,000 a year
- Full-time
- Hybrid work
- 11+ years
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Manager-Quality Engineering and Automation
CVS Health —Jackson, MS
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Senior Software Engineer
Slater Infrastructure Group —Ridgeland, MS
- $125,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Experience equivalent to degree accepted
- Health insurance
- 401(k) matching
Quick Apply
Staff Software Development Engineer - Fulfillment
CVS Health —Jackson, MS
- $106,605 - $284,280 a year
- Full-time
- Azure
- HIPAA
- 3 years
- Health insurance
- Dental insurance
6d
Program Engineer III
Vertex Professional Service LLC —Madison, MS
- Monday to Friday
- Hybrid work
- Bachelor of Science
- Office
- Bachelor's degree
Quick Apply
Senior Microsoft .NET Architect Consultant (AI-Forward)
Proactive Logic Consulting Inc —United States
- $75 - $105 an hour
- Contract
- Remote
- Azure
- HIPAA
- Machine learning
Quick Apply
Application Security Engineer
H.W. Kaufman Group —United States
- Full-time
- Remote
- 5 years
- Salesforce
- Analysis skills
Senior Information Security Architect (AWS)
CGI Group, Inc. —United States
- $121,900 - $154,300 a year
- Hybrid work
- Computer Science
- DevOps
- System design
- Paid parental leave
- Paid holidays
4d
DevSecOps Lead (Remote)
Govcio LLC —United States
- $130,000 - $135,000 a year
- Full-time
- Remote
- Azure
- System design
- Java
3d

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Chief Technology Officer (CTO)
Slater Infrastructure Group —Ridgeland, MS
This executive oversees engineering, product infrastructure, data, cybersecurity, and technical operations to ensure the platform delivers reliable, secure, and…
$150,000 - $225,000 a year
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Technical Business Analyst
Solu Technology Partners —Columbus, OH
Analyze current-state and future-state business processes, identifying gaps, dependencies, risks, and impacts.
$115,000 a year
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3d
Programmer/Analyst: II (Intermediate)
Robert Half —Columbus, OH
We are seeking a Senior Programmer Analyst to design, develop, modernize, and support enterprise-grade applications using modern front-end frameworks, scalable…
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14d

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devops team lead jobs near jackson, ms

Senior Manager-Frontline Support Engineering

CVS Health -
Jackson, MS

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Job Details

Full-time
$106,605 - $284,280 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Performance monitoring
Managing technical support teams
Business intelligence
Data analysis reporting
Managing teams in a customer support role
Tooling
Software deployment
Infrastructure as Code (IaC)
Incident management software
Business intelligence report generation
Metrics Reporting
Managing engineering teams
IT monitoring tools
Cloud service support
Log analysis tools
Conflict management
Customer support ticket management
Production monitoring
Monitoring system implementation
Cloud automation
Network monitoring tools
DevOps automation
Data analytics tools
Cloud monitoring
Project stakeholder communication
Ticketing system technical support
Senior leadership
Stakeholder management

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:
Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization's efforts to develop and drive strategic vision in establishing the CVS Digital team. The Senior Manager is responsible for leading and scaling a high-performing customer and/or technical support organization. This role oversees L1 support operations, ensuring exceptional customer experience, rapid issue resolution, and continuous service improvement. The ideal candidate combines strong operational leadership, deep customer empathy, and data-driven decision-making to optimize support delivery, enhance team performance, and align closely with product, engineering, and business stakeholders.

Key Responsibilities:

Operational Leadership

o Lead and manage front-line support teams to deliver high-quality, timely, and customer-centric support.
o Proactively troubleshoot issues, support root cause analysis, manage executive communications.
o Own the P1/P2 incident response process, driving rapid remediation within restricted environments.
o Establish and monitor KPIs (e.g., SLA adherence, response time, CSAT, ticket backlog).
o Ensure 24/7 support coverage where applicable, including workforce planning and scheduling.
o Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production.

Team Management & Development

o Hire, coach, mentor, and retain top support talent.
o Build career paths, training programs, and succession plans for team members.
o Foster a culture of accountability, collaboration, and continuous learning.

Customer Experience Excellence

o Drive initiatives to improve customer satisfaction and reduce friction in support interactions.
o Act as an escalation point for critical or high-impact customer issues.
o Implement feedback loops to capture customer insights and improve service delivery.

Process Optimization & Automation

o Identify and implement process improvements to increase efficiency and reduce resolution time.
o Leverage tools (ticketing systems, AI/automation, knowledge bases) to enhance productivity.
o Establish standard operating procedures (SOPs) and best practices.

Cross-Functional Collaboration

o Partner with Product, Engineering, and Operations teams to resolve systemic issues and improve product quality.
o Provide actionable insights from support data to influence product roadmap and defect prioritization.

Reporting & Analytics

o Develop dashboards and reports to track performance metrics and operational health.
o Use data-driven insights to guide decisions, forecast demand, and manage capacity.
o Present performance updates to senior leadership.

Compliance & Risk Management

o Ensure adherence to company policies, data security standards, and regulatory requirements.
o Maintain audit readiness and documentation standards.

Required Qualifications:

5+ years of experience in leadership role managing Front-line (L1) support teams.
Experience with Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes.
Proficiency in at least one programming language (e.g., Python, Java, Go).
Proven track record of improving operational metrics (SLAs, CSAT, resolution time).
Experience with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud).
Experience with Observability & Monitoring Tools such as AppDynamics, Grafana, Prometheus, Splunk etc.
Experience working with Azure, GCP and or AWS cloud.
Strong analytical skills with experience in reporting and performance management.
Excellent communication, stakeholder management, and conflict resolution skills.
Ability to operate in a fast-paced, high-growth, or matrixed environment.

Preferred Qualifications:

Experience in IT, SRE, DevOps, or Software Engineering.
Experience acting as incident management technical lead and point of contact in blameless postmortems.
Experience in healthcare, finance, enterprise SaaS, or highly regulated industries.
Exposure to GenAI/Automation tools (OpenAI, CoPilot, Gemini, Claude etc.) in L1 support environments.
Strong background in incident management and ITIL-based service operations.
Experience managing distributed or global support teams, including offshore.
Demonstrated success in driving digital transformation or supporting modernization initiatives.

Education:

Bachelor’s degree or equivalent work experience in Computer Science, Engineering, or related discipline.
Certification in ITIL, Six Sigma, Lean, or related operational excellence frameworks are a plus.
Certifications in Cloud platforms, or DevOps are a plus.

Leadership Competencies:

Customer-first mindset with a passion for delivering exceptional service.
Strategic thinker with strong execution capabilities.
High emotional intelligence and people leadership skills.
Continuous improvement and innovation-oriented mindset.

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

devops team lead jobs in jackson, ms

Senior Manager-Frontline Support Engineering

Chief Technology Officer (CTO)

Network Infrastructure Engineer

DevOps Team Lead

CTBO

Senior Manager-Quality Engineering and Automation

Senior Software Engineer

Staff Software Development Engineer - Fulfillment

Program Engineer III

Senior Microsoft .NET Architect Consultant (AI-Forward)

Application Security Engineer

Senior Information Security Architect (AWS)

DevSecOps Lead (Remote)

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