Top 15 Help desk analyst Jobs in Jackson, Ms

Business Analyst/Help Desk - Government Assistance Programs
Luna Data Solutions, Inc. —Jackson, MS
- $50 - $58 an hour
- Contract
- Hybrid work
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
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1d
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
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Senior Help Desk Analyst
Hermez-IT —Jackson, MS
- $48 - $58 an hour
- Contract
- 5 years
- Windows
- In-person
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3d
Business Analyst – SNAP/TANF Benefits Systems - 6 weeks onsite
Vision Square Inc —Jackson, MS
- Overtime
- Background check
- Office
- Windows
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4d
Business Analyst Initial one week Onsite then Remote
S R INTERNATIONAL INC —Jackson, MS
- Full-time
- Hybrid work
- 5 years
- Windows
- Linux
- Work from home
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4d
Business Analyst (Hybrid Jackson, MS)
Da Vinci Software —Jackson, MS
- 5 years
- Windows
- Senior level
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4d
Business Analyst
Skywalk Global —Jackson, MS
- 5 years
- Windows
- SQL
4d

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Business Analyst/Help Desk - Government Assistance Programs
Luna Data Solutions, Inc. —Jackson, MS
*Certified Professional Business Analyst (CPBA)* or related business analysis certification. The ideal candidate will have strong analytical and troubleshooting…
$50 - $58 an hour
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1d
Help Desk Analyst
Sprint Mart —Ridgeland, MS
Provide prompt and courteous technical support to end-users via phone, email, and in-person. 1-2 years of experience in a helpdesk or technical support role.
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They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as…
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help desk analyst jobs near jackson, ms

Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. -
Jackson, MS

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Job Details

Contract
$50 - $58 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

Defect resolution root cause analysis
Problem management
Root cause analysis
Associate's degree
Cross-functional communication

Full Job Description

Role: Business Analyst (Help Desk & Data Conversion Support) – Government Assistance Programs

Location: Remote position (U.S.) with required onsite training in Jackson, Mississippi for the first 6 weeks at the following address: 200 South Lamar St Jackson Mississippi 39201 NOTE: Any travel/lodging costs incurred by non-local candidates will be the responsibility of the candidate.

Contract Type: Long-Term, Multi-Year Contract

Position Overview:

We are seeking an experienced Business Analyst to support a long-term, multi-year engagement. This role will serve as the primary point of contact for end users experiencing help desk-related issues and will play a critical role in supporting business operations for a large-scale data conversion project.

The ideal candidate will have strong analytical and troubleshooting skills, experience supporting users in a benefits eligibility environment, and the ability to effectively communicate with both business stakeholders and technical teams.

Key Activities/Responsibilities:

Serve as the primary point of contact for users experiencing help desk and system-related issues.
Diagnose software and system problems and provide timely resolution to user inquiries.
Perform manual data manipulation and correction activities when required to support business operations.
Review, document, and resolve incidents submitted through JIRA, email, spreadsheets, and other support channels.
Receive, document, prioritize, track, and manage support requests received via phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify and address business and information technology needs.
Identify recurring or complex issues and escalate them appropriately to supervisors or managers.
Maintain detailed incident documentation to support issue resolution, trend analysis, and future system enhancements.
Apply critical thinking and root cause analysis techniques to troubleshoot and resolve user-reported problems.
Communicate clearly and professionally with users, including those experiencing frustration or service disruptions.

Required Qualifications:

Minimum 5 years of experience working with automated systems used to determine benefits for SNAP, TANF, or Employment & Training (E&T) programs.
Minimum of an Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support capacity.
Strong verbal and written communication skills.
Demonstrated ability to analyze issues, identify root causes, and document resolutions.

Preferred Qualifications (not required)

Experience using JIRA or similar ticketing/change management systems.
Proficiency with Microsoft Windows applications and tools.
Certified Professional Business Analyst (CPBA) or related business analysis certification.
Experience working with government agencies, particularly DHS program areas.

What We Offer

Long-term project stability through a multi-year contract engagement.
Opportunity to support a high-impact data conversion initiative.
Remote work flexibility following the required onsite training period.
Collaborative environment working with business and technical stakeholders.

If you have experience supporting benefits eligibility systems and enjoy solving complex business and technical issues, we encourage you to apply.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A fingerprinting background check is required for this role.

Pay: $50.00 - $58.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: Hybrid remote in Jackson, MS 39201

Quick Apply

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help desk analyst jobs in jackson, ms

Business Analyst/Help Desk - Government Assistance Programs

Help Desk Analyst

Senior Help Desk Analyst

Business Analyst – SNAP/TANF Benefits Systems - 6 weeks onsite

Business Analyst Initial one week Onsite then Remote

Business Analyst (Hybrid Jackson, MS)

Business Analyst

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