Top 14 It support analyst Jobs in Jackson, Ms

IT Support Analyst - Ridgeland, MS
Butler Snow LLP —Ridgeland, MS
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
- Paid holidays
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IT Support Analyst
Cosmich Simmons & Brown PLLC —Jackson, MS
- Full-time
- Computer Science
- Heavy lifting
- Ability to walk for extended periods
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
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Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
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Business Analyst
Skywalk Global —Jackson, MS
- 5 years
- Windows
- SQL
7d
Business Analyst (Hybrid Jackson, MS)
Da Vinci Software —Jackson, MS
- 5 years
- Windows
- Senior level
Quick Apply
7d
Senior Help Desk Analyst
Hermez-IT —Jackson, MS
- $48 - $58 an hour
- Contract
- 5 years
- Windows
- In-person
Quick Apply
6d
Business Analyst Initial one week Onsite then Remote
S R INTERNATIONAL INC —Jackson, MS
- Full-time
- Hybrid work
- 5 years
- Windows
- Linux
- Work from home
Quick Apply
7d

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The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
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IT Support Analyst - Ridgeland, MS

Butler Snow LLP -
Ridgeland, MS

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Gym membership
Pet insurance

Qualifications

Mid-level
Analysis skills
Organizational skills
Communication skills

Full Job Description

Are you ready to join a collaborative team in a fast-paced AM200 law firm with a small firm feel? Do you want to work with a team focused on providing our clients with the very best representation? Do you want to work in an office where you are appreciated and valued? Butler Snow LLP is seeking a forward-thinking, tech-savvy professional to join our team as a IT Support Analyst with a strong emphasis on technology in our Ridgeland, MS office. This is an in-office position.

What you will do:

Diagnose and resolve issues associated with Firm software applications and operating systems
Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
Work with other IT teams to track recurring technology issues to resolution
Effectively utilize vendor support as needed
Identify and recommend production customizations and enhancements
Assist with implementation of new technology deployments or upgrades
Special projects as assigned by either the IT Support Manager or Chief Information Officer
Participate in after-hours on-call rotation for Helpdesk emergency tickets
Configuring integrated conference room technology, including equipment installation and troubleshooting

What you bring:

Strong problem solving and analytical skills, organizational skills, and attention to detail
Ability to work under short deadlines and demanding environments
Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues
Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences
Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
Able to organize and prioritize personal workload in a fast-paced work environment
Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)
Excellent oral and written communication skills.

What you gain:

A phenomenal team in an extraordinary firm
Ability to grow professionally and personally
Excellent benefits:
- Medical, Dental and Vision with wellness component
- Free Telehealth coverage
- Caretaker Support
- Parental Leave
- MilkStork
- Discount Gym Memberships
- Short- and Long-Term Disability
- Pet Insurance
- 401K and profit sharing (after completion of eligibility requirements)
- Generous Paid Time Off Plus Paid Holidays
Tuition Reimbursement
In-house training and development

If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you.

Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage.

We are an Equal Employment Opportunity Employer.

002

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it support analyst jobs in jackson, ms

IT Support Analyst - Ridgeland, MS

IT Support Analyst

Help Desk Analyst

Software Support Analyst

Business Analyst

Business Analyst (Hybrid Jackson, MS)

Senior Help Desk Analyst

Business Analyst Initial one week Onsite then Remote

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