Top 163 Customer support & client services Jobs in Jackson, Tn

Client Services Specialist
DCS —Bells, TN
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
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7d
Vice President - Treasury Management Officer
Community Bank —Lexington, TN
- Full-time
- Office
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
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Licensed Massage Therapist
Patterson Physical Therapy —Jackson, TN
- $35 - $50 an hour
- Part-time
- Anatomy knowledge
- Customer service
- Mid-level
- Paid training
- Flexible schedule
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Territory Manager
Legacy Services Financial —Jackson, TN
- $75,000 - $110,000 a year
- Full-time
- Background check
- Sales
- Military
- Opportunities for advancement
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Chief Deposit Officer -Banking
Community Bank —Lexington, TN
- Full-time
- Customer service
- Office
- Finance
- Health insurance
- Dental insurance
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Receptionist/Legal Assistant
Grant & Sain, PLLC —Jackson, TN
- $15 - $18 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
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1d
Customer Service Representative
Assured Storage —Jackson, TN
- From $15.75 an hour
- Part-time
- Microsoft Word
- Background check
- Computer literacy
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6d
Youth Care Worker
Support Solutions —Jackson, TN
- From $17 an hour
- Part-time
- 18 years or older
- CPR Certification
- Clean driving record
- Referral program
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Office Administrator
Best Choice Roofing —Jackson, TN
- $16 - $18 an hour
- Full-time
- Office
- Residential
- Administrative experience
- Health insurance
- Dental insurance
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Security Officer Unarmed Rounds
Allied Universal —Jackson, TN
- $18.14 an hour
- Part-time
- 18 years or older
- Pass drug screening
- High school diploma or GED
- Paid training
- Opportunities for advancement
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10h
Site Supervisor
GDI Services Inc US —Jackson, TN
- $24.50 an hour
- Inventory management
- Mid-level
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Recruiter
TrueBlue Internal —Jackson, TN
- $22.64 - $28.30 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Employee stock purchase plan
- Paid holidays
9d
Security Officer Unarmed Patrol Inspection
Allied Universal —Jackson, TN
- $18.14 an hour
- Full-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
10h
Patient Care Specialist (Medical Receptionist)
Fast Pace Health —Lexington, TN
- Full-time
- CPR Certification
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Team Member
MacLellan —Jackson, TN
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Transfer Team
Park Lawn Corporation —Henderson, TN
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Security Officer Mobile Patrol
Allied Universal —Jackson, TN
- $18.14 an hour
- Full-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
10h
Security Guard Full Time Observation
Allied Universal —Jackson, TN
- $18.14 an hour
- Full-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
10h
Operations Manager
Staff Management —Jackson, TN
- $60,573.66 - $75,717.08 a year
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Employee stock purchase plan
- Paid holidays
Quick Apply
7d
Part-Time Retail Sales Associate
KOHLS —Jackson, TN
- From $12.50 an hour
- Part-time
- Writing skills
- 16+ years old
- Communication skills

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customer support & client services jobs near jackson, tn

Client Services Specialist

DCS -
Bells, TN

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

High school diploma or GED
Productivity software

Full Job Description

Client Services Specialist

Direct Customer Solutions

Classification
Non-Exempt

Salary Grade/Range

Reports to
Client Services Supervisor

JOB DESCRIPTION

Summary/Objective

The client services specialist fulfills essential tasks related to delivering service to a client.

Client Services specialists act as first-line representatives and subject matter experts responsible for handling client inquiries to ensure satisfactory resolution to issues that may arise. He/she will handle escalated calls, process extraordinary transactions, as well as develop and lead staff training on client specific requirements, etc.

Specialists are responsible for order processing, order auditing, and communication and resolution of issues that may prevent orders from shipping. Under general supervision, processes customer requests related to orders in a timely, accurate and professional manner. Fosters the growth of a strong client base through creating positive interactions and building strong relationships.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, and customer information.
Receives and answers customer inquiries, including but not limited to: product orders, order status, lot/batch number research, product returns, product search, pricing and services offered.
Partner with Client Services Account Managers and our clients to provide service in accordance with client service levels to complete order transactions, informational call follow up, and provision of services in accordance with the client SOW.
Reads, analyzes, and interprets team and individual metrics to assist in the day-to-day operations.
Works with Finance to provide transactional information for monthly client billing

Acts as point of contact for the team when Client Services Account Manager or Implementation Specialist is not available
Monitor new/updated processes for the team and collaborate with Implementation Specialist, and operations and QA, or other departments on timely problem and issue escalation when possible/appropriate.
Research inquiries in a professional and courteous manner and work with team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight. Partner with Client Services Account Manager and Implementation Specialist to develop solutions to repeat customer concerns.
Effectively uses approved “talking points” when communicating corporate policy.
Advises callers for level 1 support for escalated calls to internal/external customers avoiding litigious or compromising issues, providing information, education, and assurance to customers regarding products or services.
Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision & values and all applicable laws.

Competencies

Teamwork
Business Acumen.
Communication Proficiency.
Customer/Client Focus.
Presentation Skills.
Problem Solving/Analysis.
Results Driven.
Strategic Thinking.
Technical Capacity.

Supervisory Responsibility

This position has no direct reports

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit, stand, walk for 8 hours per day. Must be able to lift repetitively lift up to 50 lbs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are generally Monday through Friday, during day shift hours. Business meetings and customer activities may occasionally require work be conducted after hours or on weekends.

Travel

Travel for this position and will consist of local travel during the business day in addition to out-of-the-area and overnight travel. Travel up to 30% should be expected.

Required Education and Experience

High school diploma or equivalent; Bachelors degree strongly preferred
Specialists conduct their work activities in compliance with all Direct Customer Solutions internal requirements and with applicable regulatory requirements including compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls may be subject to monitoring, recording for quality assurance, coaching, training and development purposes.
3-5 years of Client Service Related Experience Required.
Experience working with Microsoft Office Suite.
Experience working with ERP or WMS Systems.
Excellent customer service skills while acting in a professional and courteous manner at all times.
Pharmaceutical experience preferred
Strong work ethic

Additional Eligibility Qualifications

None for this position.

Work Authorization

Must be able to work in the United States without sponsorship

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

customer support & client services jobs in jackson, tn

Client Services Specialist

Vice President - Treasury Management Officer

Licensed Massage Therapist

Territory Manager

Chief Deposit Officer -Banking

Receptionist/Legal Assistant

Customer Service Representative

Youth Care Worker

Office Administrator

Security Officer Unarmed Rounds

Site Supervisor

Recruiter

Security Officer Unarmed Patrol Inspection

Patient Care Specialist (Medical Receptionist)

Team Member

Transfer Team

Security Officer Mobile Patrol

Security Guard Full Time Observation

Operations Manager

Part-Time Retail Sales Associate

I want to receive the latest job alert for customer support & client services in jackson, tn

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