Top 104 Quality systems specialist Jobs in Jackson, Tn

Client Services Specialist
DCS —Bells, TN
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
Direct Support Professional (DSP)- Jackson, TN
St. John's Community Services —Jackson, TN
- $15.68 an hour
- Part-time
- Residential
- High school diploma or GED
- Driver's License
- Health insurance
- Paid time off
Consumer Affairs Specialist
The Pictsweet Company —Bells, TN
- Full-time
- Microsoft Excel
- Office
- Bachelor's degree
Operations Specialist
AdaptHealth, LLC —Jackson, TN
- Full-time
- Background check
- HIPAA
- Administrative experience
- Paid parental leave
- Health savings account
Quick Apply
Referral Specialist
Heart and Vascular Center of West TN —Jackson, TN
- Full-time
- Bilingual
- High school diploma or GED
- Analysis skills
Women and Children’s Outcomes Specialist
West Tennessee Healthcare —Jackson, TN
- 8 hour shift
- Word processing
- Mid-level
- Analysis skills
18h
Logistics Business Systems Specialist
American Bath Group —Jackson, TN
- From $60,000 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
1d
Website Designer & Graphic Designer
IP Marketing Solutions —Humboldt, TN
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
Inpatient Coder
Houston Methodist —Tennessee
- Full-time
- Anatomy knowledge
- English
- Mid-level
14d
Inpatient Coder
Houston Methodist —Tennessee
- PRN
- Anatomy knowledge
- English
- Mid-level
Inpatient Coder
Houston Methodist —Tennessee
- Full-time
- Anatomy knowledge
- English
- Mid-level
3d
QUALITY ASSURANCE TECHNICAL SPECIALIST - 08042026-79667
Transportation —Jackson, TN
- $5,100 - $6,373 a month
- Overtime
- Hybrid work
- Construction site
- Mid-level
- Office
11d
Satellite Clinic Tech
West Tennessee Healthcare —Jackson, TN
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Inventory control
Commercial Client Specialist III
Simmons Bank —Jackson, TN
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
3d
EH&S Specialist - Distribution Center (2nd Shift)
Stanley Black & Decker —Jackson, TN
- $46,500 - $74,900 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Wellness program
- Employee stock purchase plan
Simulation Instructional Specialist, Jackson
Union University —Jackson, TN
- Full-time
- Laboratory
- Nursing
- RN License
11d
Field Care Coordinator in TN
UnitedHealthcare —Lexington, TN
- $29 - $52 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Nursing
- Microsoft Outlook
- AD&D insurance
- Employee stock purchase plan
8d
Certified Peer Recovery Specialist
Mindoula Health —Jackson, TN
- $20.67 - $22.12 an hour
- Full-time
- Hybrid work
- Mid-level
- Conflict management
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
Jewelry Sales Specialist, Old Hickory Mall
REEDS Jewelers —Jackson, TN
- Weekends as needed
- Merchandising
- High school diploma or GED
- Cash register
- Store discount
- Disability insurance
Quick Apply
Environmental, Health & Safety Leader
Georgia-Pacific —Jackson, TN
- Pass drug screening
- Mid-level
- Supervising experience
- Health savings account
- AD&D insurance

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Client Services Specialist

DCS -
Bells, TN

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED
Productivity software

Full Job Description

Client Services Specialist

Direct Customer Solutions

Classification
Non-Exempt

Salary Grade/Range

Reports to
Client Services Supervisor

JOB DESCRIPTION

Summary/Objective

The client services specialist fulfills essential tasks related to delivering service to a client.

Client Services specialists act as first-line representatives and subject matter experts responsible for handling client inquiries to ensure satisfactory resolution to issues that may arise. He/she will handle escalated calls, process extraordinary transactions, as well as develop and lead staff training on client specific requirements, etc.

Specialists are responsible for order processing, order auditing, and communication and resolution of issues that may prevent orders from shipping. Under general supervision, processes customer requests related to orders in a timely, accurate and professional manner. Fosters the growth of a strong client base through creating positive interactions and building strong relationships.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, and customer information.
Receives and answers customer inquiries, including but not limited to: product orders, order status, lot/batch number research, product returns, product search, pricing and services offered.
Partner with Client Services Account Managers and our clients to provide service in accordance with client service levels to complete order transactions, informational call follow up, and provision of services in accordance with the client SOW.
Reads, analyzes, and interprets team and individual metrics to assist in the day-to-day operations.
Works with Finance to provide transactional information for monthly client billing

Acts as point of contact for the team when Client Services Account Manager or Implementation Specialist is not available
Monitor new/updated processes for the team and collaborate with Implementation Specialist, and operations and QA, or other departments on timely problem and issue escalation when possible/appropriate.
Research inquiries in a professional and courteous manner and work with team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight. Partner with Client Services Account Manager and Implementation Specialist to develop solutions to repeat customer concerns.
Effectively uses approved “talking points” when communicating corporate policy.
Advises callers for level 1 support for escalated calls to internal/external customers avoiding litigious or compromising issues, providing information, education, and assurance to customers regarding products or services.
Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision & values and all applicable laws.

Competencies

Teamwork
Business Acumen.
Communication Proficiency.
Customer/Client Focus.
Presentation Skills.
Problem Solving/Analysis.
Results Driven.
Strategic Thinking.
Technical Capacity.

Supervisory Responsibility

This position has no direct reports

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit, stand, walk for 8 hours per day. Must be able to lift repetitively lift up to 50 lbs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are generally Monday through Friday, during day shift hours. Business meetings and customer activities may occasionally require work be conducted after hours or on weekends.

Travel

Travel for this position and will consist of local travel during the business day in addition to out-of-the-area and overnight travel. Travel up to 30% should be expected.

Required Education and Experience

High school diploma or equivalent; Bachelors degree strongly preferred
Specialists conduct their work activities in compliance with all Direct Customer Solutions internal requirements and with applicable regulatory requirements including compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls may be subject to monitoring, recording for quality assurance, coaching, training and development purposes.
3-5 years of Client Service Related Experience Required.
Experience working with Microsoft Office Suite.
Experience working with ERP or WMS Systems.
Excellent customer service skills while acting in a professional and courteous manner at all times.
Pharmaceutical experience preferred
Strong work ethic

Additional Eligibility Qualifications

None for this position.

Work Authorization

Must be able to work in the United States without sponsorship

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

quality systems specialist jobs in jackson, tn

Client Services Specialist

Direct Support Professional (DSP)- Jackson, TN

Consumer Affairs Specialist

Operations Specialist

Referral Specialist

Women and Children’s Outcomes Specialist

Logistics Business Systems Specialist

Website Designer & Graphic Designer

Inpatient Coder

Inpatient Coder

Inpatient Coder

QUALITY ASSURANCE TECHNICAL SPECIALIST - 08042026-79667

Satellite Clinic Tech

Commercial Client Specialist III

EH&S Specialist - Distribution Center (2nd Shift)

Simulation Instructional Specialist, Jackson

Field Care Coordinator in TN

Certified Peer Recovery Specialist

Jewelry Sales Specialist, Old Hickory Mall

Environmental, Health & Safety Leader

I want to receive the latest job alert for quality systems specialist in jackson, tn

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