Top 47 Guest services manager Jobs in Jackson, Wy

Assistant Guest Experience Manager (Front Office Operations)
Hotel Jackson —Jackson, WY
- $75,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Tailwind Deli News & Gifts Inc —Jackson, WY
- $70,000 - $75,000 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Dental insurance
Quick Apply
4d
Guest Services Agent at Snake River Sporting Club
Snake River Sporting Club, a Noble House Resort —Jackson, WY
- Full-time
- Residential
- Team management
- Mentoring
- Employee discount
- Retirement plan
Assistant to the Managing Director
Trailborn Jackson Hole —Jackson, WY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
10d
House Director
Arbus Hospitality —Jackson Hole, WY
- $90,000 - $100,000 a year
- Weekends as needed
- 5 years
- Hotel
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
Recreation Manager
Four Seasons —Teton Village, WY
- Weekends as needed
- Mid-level
- Residential
- Ability to lift 50 pounds
11d
Front Desk Manager
Bronze Buffalo Ranch at Teton Springs —Victor, ID
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
4d
Quality Assurance Supervisor
Four Seasons —Teton Village, WY
- Weekends as needed
- Ability to walk for extended periods
- Public speaking
- Mid-level
- Health insurance
- Dental insurance
Regional Director of Human Resources
Crystal Creek Hospitality —Jackson, WY
- Full-time
- Customer service
- Hotel
- Ability to lift 50 pounds
Quick Apply
11d
Manager In Training - Mountain Modern
Mountain Modern Jackson —Jackson, WY
- Weekends as needed
- Basic math
- English
- Mid-level
Quick Apply
Food and Beverage Manager
Teton Valley Resort —Victor, ID
- $64,000 - $76,000 a year
- Full-time
- Bar
- Customer service
- Restaurant management
- Paid time off
- Employee discount
Quick Apply
Bellman / Valet
Hotel Jackson —Jackson, WY
- From $20 an hour
- Weekends as needed
- Hotel
- Driver's License
- In-person
- Health insurance
- 401(k)
Quick Apply
Manager In Training - SpringHill Suites
SpringHill Suites —Jackson, WY
- Weekends as needed
- Basic math
- English
- Mid-level
Quick Apply
4d
Guest Service Representative
Schulte Hospitality Group —Jackson Hole, WY
- $21 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Guest Service Associate - Reservations, Front Desk, Concierge
Rusty Parrot Lodge —Jackson, WY
- Full-time
- Ability to lift 25 pounds
- Entry level
- Resort
Quick Apply
Part Time Night Audit
Hampton Inn Jackson Hole —Jackson, WY
- $23 an hour
- Overtime
- Management
- Computer literacy
- Hotel
Quick Apply
2d
District Manager - Wyoming
Aramark —Jackson, WY
- Sanitation
- Bachelor's degree
- Mentoring
Rooms Manager in Training
Four Seasons —Teton Village, WY
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Residential
- Health insurance
- Dental insurance
1d
Night Auditor
Rusty Parrot Lodge —Jackson, WY
- Full-time
- Accounting
- Communication skills
- Ability to lift 25 pounds
Quick Apply
Director of Sales
The Lodge at Jackson Hole —Jackson, WY
- Full-time
- Hotel
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
3d

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Assistant Guest Experience Manager (Front Office Operations)

Hotel Jackson -
Jackson, WY

Quick Apply

Job Details

Full-time
$75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Staff supervision
Teamwork
Resort experience
Team supervision
Managing teams in a customer support role
Managing hospitality teams
Team development
Recruiting
Property management systems (PMS)
Front desk

Full Job Description

HOTEL JACKSON

Jackson, Wyoming

Assistant Guest Experience Manager

Assistant Front Office Manager | Full-Time, Year-Round

$75,000

Benefit Package + 401K · Subsidized Employee Housing · Ski Pass discount + Local Perks

Who We Are

Hotel Jackson is a boutique luxury hotel on the Town Square in Jackson, Wyoming. We are independently owned, personally operated, and deeply invested in this place. Hospitality here isn’t transactional — it’s an act of genuine connection. We believe in warmth, authenticity, expertise, and the kind of care that makes guests feel truly at home.

Our mission is simple: We are here to host. That means anticipating needs, elevating every detail, and delivering impactful memorable moments.

The Role

We’re looking for an Assistant Guest Experience Manager to support the daily operation of our Front Office — the heart of the guest experience at Hotel Jackson. Working closely with the Guest Experience Manager, you’ll help supervise the guest service hosts, bell staff, support Forbes-standard service delivery, and be a reliable, guest-facing presence on the floor every shift.

This is a role for someone who is ready to step into leadership and grow within it. You’ll carry real responsibility — contributing to training, helping resolve guest concerns, and keeping the front office running with precision — with the support of experienced managers alongside you.

The property is small by design, which means your presence is felt and your contributions matter from day one.

What You’ll Do

Support guest experience standards: help ensure every guest interaction reflects Hotel Jackson’s core identity — warm, precise, and personal — in partnership with the Front Office Manager.
Assist with team supervision: support the day-to-day direction of guest experience hosts, bell staff, and concierge, helping the team stay consistent across shifts.
Contribute to Forbes-standard training: assist with onboarding and ongoing coaching to bring the full front-of-house team to Forbes standards and keep them there.
Identify the intangibles: notice the details that elevate a stay — and act on them before guests have to ask.
Help resolve guest concerns: handle complaints and special requests from any area of the hotel with warmth, professionalism, and good judgment, escalating when appropriate.
Front office systems: operate the property management system with confidence — check-ins, check-outs, room blocks, daily reports, forecasting, and backend auditing.
Reservations support: make reservations, manage room assignments, run reports, and assist with the full scope of front-of-house desk duties.
Pitch in where needed: in a small, family-run property, leadership means showing up — whatever the shift requires.

What We’re Looking For

4+ years of experience in a guest-facing front-of-house hotel role.
3+ years of supervisory or leadership experience, ideally in a luxury or boutique hospitality environment.
Bachelor’s degree in hospitality or a related field preferred.
Strong working knowledge of hotel property management systems, preferably OPERA Cloud (PMS).
Familiarity with Forbes Travel Guide standards and luxury service culture.
Outstanding guest recovery instincts — warm, resourceful, and composed under pressure.
Excellent verbal and written communication skills and a positive, can-do approach.
Detail-oriented, organized, and comfortable juggling multiple priorities at once.
Available for variable shifts including evenings, weekends, and holidays.

Who Thrives Here

This is a role for someone who is ready to grow into leadership — not someone who needs to run the show from day one. You’ll have real responsibility and real support, and your impact will be visible in the guest experience every shift.

You’ll thrive if you:

Show up on the floor — present during check-in windows, busy departures, and high-pressure moments. Sometimes that means longer days or weeks when necessary.
Care about the details: guest preferences, room readiness, handoff notes, and the small things that make a stay personal.
Are comfortable supporting a team without needing to direct everything.
Thrive in a small, high-trust environment where your work is seen and your leadership matters.

This may not be the right fit if you:

Are looking for a fully autonomous role without close collaboration with a manager above you.
Prefer a large, heavily staffed operation with defined departmental silos.
Are primarily drawn here by the lifestyle and plan to fit work around it.

Compensation & Benefits

We know Jackson is one of the most expensive places to live in the country. We’ve built this package to make the move real.

$75,000 base salary
Medical benefits with employer contribution
401(k) with company match
4 weeks PTO + floating holiday comp days
Subsidized employee housing (based on availability)
Ski pass discount + select local perks
Employee discounts at the restaurant/bar, and retail outlets

How to Apply

We review applications seriously, and we ask a few focused questions up front. Please include responses to the following with your application — submissions without them will not be considered.

1. Tenure

List your last three roles with start/end dates (month and year) and a brief note on why you left each.

2. Guest Experience

Tell us about a guest interaction you’re proud of — one where you identified and acted on something before the guest had to ask.

3. Guest Recovery

Walk us through a difficult guest situation you helped resolve. What happened, what did you do, and how did it land?

4. Why Hotel Jackson

Why this role — and why now? Tell us what draws you here beyond the location.

Hotel Jackson · Town Square, Jackson, Wyoming · hoteljackson.com

Pay: $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in jackson, wy

Assistant Guest Experience Manager (Front Office Operations)

Assistant General Manager

Guest Services Agent at Snake River Sporting Club

Assistant to the Managing Director

House Director

Recreation Manager

Front Desk Manager

Quality Assurance Supervisor

Regional Director of Human Resources

Manager In Training - Mountain Modern

Food and Beverage Manager

Bellman / Valet

Manager In Training - SpringHill Suites

Guest Service Representative

Guest Service Associate - Reservations, Front Desk, Concierge

Part Time Night Audit

District Manager - Wyoming

Rooms Manager in Training

Night Auditor

Director of Sales

I want to receive the latest job alert for guest services manager in jackson, wy

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