Top 786 Office support Jobs in Jackson Mi

Customer Service Representative II
Dawn Foods —Jackson, MI
- $50,470 - $75,710 a year
- Monday to Friday
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- Office
- Paid training
- Paid holidays
13d
Office Assistant/Receptionist
Hometown Heating Cooling & More —Parma, MI
- $18 - $22 an hour
- Part-time
- Writing skills
- Office
- Administrative experience
- Paid time off
- Retirement plan
Quick Apply
3d
Front Desk Receptionist
Jenkins Insurance Group LLC —Jackson, MI
- $15 - $20 an hour
- Word processing
- Computer literacy
- Office
Quick Apply
Office Administrator
Extreme Dodge Chrysler Jeep Ram —Jackson, MI
- $18 - $22 an hour
- Full-time
- Dealership
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
5d
Administrative Assistant I
Consumers Energy —Jackson, MI
- $15 - $27 an hour
- Contract
- Mid-level
- Office
- High school diploma or GED
- Dental insurance
- 401(k)
13d
Medical Receptionist
Dermatologists of Central States —Jackson, MI
- High school diploma or GED
- Medical terminology
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Medical Records Clerk
Dermatologists of Central States —Jackson, MI
- Customer service
- High school diploma or GED
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative 2nd shift
HI-LEX CONTROLS INC —Litchfield, MI
- Full-time
- ERP systems
- Mid-level
- Bachelor's degree
Quick Apply
Part-Time Safety and Security Unarmed Guard
Jackson College —Jackson, MI
- $19.00 - $21.50 an hour
- Part-time
- Background check
- 18 years or older
- Residential
- Paid time off
- Retirement plan
Quality Engineer
Hi-Lex Controls —Litchfield, MI
- Full-time
- Mid-level
- Office
Quick Apply
Injury Prevention Specialist - Jackson, MI
WORKCARE INC —Jackson, MI
- From $37 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Associate Financial Advisor
Raymond James Financial, Inc. —Jackson, MI
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Die Tryout Worker- 2nd Shift- (2:30pm-11:00pm) 7% Shift Premium
American Tooling Center —Grass Lake, MI
- $21.00 - $33.50 an hour
- Overtime
- Basic math
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Insurance Agent
Farmers Insurance District 73 - Thomas Keenan —Jackson, MI
- $90,000 - $100,000 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Executive Secretary to Associate VP for K-12 Education
Hillsdale College —Hillsdale, MI
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
5d
Licensed Clinical Social Worker
Headway —Michigan
- Up to $120.94 an hour
- Choose your own hours
- Licensed Clinical Social Worker
- Mid-level
- Social Work
- Flexible schedule
- Referral program
Custodian/Cleaner - Napoleon, MI
Enviro-Clean Services, Inc —Napoleon, MI
- $16.00 - $16.50 an hour
- Part-time
- Classroom
- Office
- US work authorization
- Paid training
- Health insurance
Quick Apply
4d
Senior Sustainability & Marketing Analyst
Amcor —Manchester, MI
- Full-time
- Marketing
- Office
- Databases
- Paid parental leave
- Health savings account
Quick Apply
Custodian/Cleaner - Jackson, MI
Enviro-Clean Services, Inc —Jackson, MI
- $18.15 - $18.25 an hour
- Full-time
- Office
- Driver's License
- Driving
- Travel reimbursement
- Paid training
Quick Apply
4d
Licensed Mental Health Therapist
Headway —Michigan
- Up to $120.94 an hour
- Choose your own hours
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Flexible schedule
- Referral program

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Customer Service Representative II

Dawn Foods -
Jackson, MI

Apply Now

Job Details

$50,470 - $75,710 a year
13 days ago

Benefits

Paid training
Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Work from home
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Customer returns handling
High school diploma or GED

Full Job Description

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS.

Why should you apply? We invest in you!

Industry-leading health insurance on Day 1!
Competitive Pay
401(K) + company match
10 Paid Company Holidays
Paid Time Off
Professional training
Family-owned business over 100 years in service
An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview

Customer Success Representative II’s are the initial point of contact for customers and our sales team, providing support in various aspects of order processing. The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex issues through ownership or leveraging insights and perspectives of our cross-functional teams. Manage customer complaints effectively while maintaining professionalism and finding resolution within established guidelines. Work closely with cross-functional teams to ensure best-in-class customer experience.

Schedule: Monday - Friday, 7:30 AM - 4:00 PM, with the ability to flex based on business and customer needs

Work Environment: Hybrid, requiring in-office presence 3 days per week at the Dawn Home Office Location in Jackson, MI

Relocation Assistance: Not provided. Candidates must reside within a commutable distance of Jackson, MI to be considered.

What will you do as a Customer Success Rep II at Dawn Foods?

Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving the e-commerce platform.
Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.
Account ownership of House Accounts, which includes all communication & order management with the customer.
Mentor CSR I’s by providing training and working with them on troubleshooting/escalations.
Support and collaborate with peers and Sales during PTO coverage to ensure that essential tasks are completed effectively
Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.) Coordinate internally that appropriate approvals occur, documenting, and aligning paperwork to ensure alignment prior to issuing credit.
Collaborate directly with cross-functional teams to troubleshoot customer issues and ensure excellent customer service throughout the entire customer journey.
Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals
Work directly with the Transportation Supervisor/team to update, plan, and revise delivery schedules as necessary and assist with communication to customers during territory re-alignments
Be a Subject Matter Expert for all Dawn facilitated platforms.
Other duties and responsibilities as assigned by Customer Success management.

What Does It Take to be a Customer Success Rep II at Dawn Foods?

Below are the minimum qualifications to be a fit for this job.

High school diploma/GED required
A minimum of 3 years of customer service experience in an office or similar professional environment assisting customers through issue resolution
- Relevant experience in a Supply Chain/Distribution support-related role may also be considered
Strong problem-solving skills
Detail-oriented with the ability to multitask and work independently
Excellent verbal and written communication skills

Preferred Qualifications

Salesforce or similar Customer Relationship Management (CRM) experience
SAP or similar Enterprise Resource Planning (ERP) experience

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in a Professional office environment and effectively work from home.
Team Member must regularly lift and/or move up to 25 pounds
Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

The base salary for this position is $50,470-$75,710 with bonus eligibility.

#LI-Hybrid #LI-AH1

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 38230

Apply Now

Refine Your Search

office support jobs in jackson mi

Customer Service Representative II

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Front Desk Receptionist

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Medical Receptionist

Medical Records Clerk

Customer Service Representative 2nd shift

Part-Time Safety and Security Unarmed Guard

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Executive Secretary to Associate VP for K-12 Education

Licensed Clinical Social Worker

Custodian/Cleaner - Napoleon, MI

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Custodian/Cleaner - Jackson, MI

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I want to receive the latest job alert for office support in jackson mi

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