Top 8 Lead concierge Jobs in Jackson Wy

Front Office Manager
Trailborn Jackson Hole —Jackson, WY
- $73,000 - $83,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Supervising experience
Quick Apply
9d
House Director
Arbus Hospitality —Jackson Hole, WY
- $90,000 - $100,000 a year
- Weekends as needed
- 5 years
- Hotel
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
Guest Services Supervisor
Rusty Parrot Lodge —Jackson, WY
- Full-time
- Mid-level
- Hotel
- Mentoring
Quick Apply
4d
Concierge Supervisor
Hotel Terra & Teton Mountain Lodge, a Noble House Hotel —Jackson Hole, WY
- Full-time
- Management
- Mid-level
- Administrative experience
- Commuter assistance
- Health insurance
Guest Services Agent at Snake River Sporting Club
Snake River Sporting Club, a Noble House Resort —Jackson, WY
- Full-time
- Residential
- Team management
- Mentoring
- Employee discount
- Retirement plan

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House Director
Arbus Hospitality —Jackson Hole, WY
5+ years of progressive hospitality leadership experience (boutique hotel, luxury independent, or high-touch lifestyle property preferred).
$90,000 - $100,000 a year
Quick Apply

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Lead Concierge
Resort Lifestyle Communities —Hilliard, OH
At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely. High school diploma or equivalent (GED).
$20 - $22 an hour
Quick Apply
10d
Field Operations Supervisor
Revenant Logistics LLC —Obetz, OH
Bachelor’s degree in business, hospitality, or related field. Team Leadership: Lead, motivate, and develop a team of White Glove Service Associates, setting…
$24 - $26 an hour
Quick Apply
3d

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lead concierge jobs near jackson wy

Front Office Manager

Trailborn Jackson Hole -
Jackson, WY

Quick Apply

Job Details

Full-time
$73,000 - $83,000 a year
9 days ago

Qualifications

Workplace dispute resolution
Supervising experience
Front desk

Full Job Description

About Company:

Join Trailborn, the Official Hotel of the Great Outdoors™, as we reimagine modern hospitality in America's most iconic destinations–where design meets discovery, and every stay inspires connection, adventure, and memories worth sharing.

We believe that life should be an adventure–and so is the work we do. We help guests rediscover America's beauty; reconnect with loved ones, themselves, and nature; and guide their stay to experience the outdoors on their terms. Join us to inspire moments of awe, connection, and exploration every day.

Position Summary

The Front Office Manager oversees all front desk operations to ensure exceptional guest service, efficient daily operations, and alignment with company standards and core values. This role leads the front office team, manages guest experiences from arrival to departure, and works collaboratively with all resort departments to create memorable stays for guests. This position is also responsible for ensuring compliance with Marriott Bonvoy standards, loyalty recognition, and guest engagement initiatives.

Essential Duties and Responsibilities

Guest Experience

Deliver exceptional guest service and ensure a welcoming, professional environment at all times.
Recognize and engage Marriott Bonvoy members according to tier status and brand standards.
Ensure elite member benefits, welcome amenities, upgrades, and service recovery procedures are executed properly.
Resolve guest concerns, complaints, and special requests promptly and effectively.
Monitor guest satisfaction scores, online reviews, and guest feedback platforms to implement continuous improvements.
Ensure VIP arrivals, group arrivals, and special accommodations are properly coordinated.

Operations Management

Oversee daily front office operations including front desk, PBX, concierge, bell services, and guest services as applicable.
Ensure accurate room assignments, rate management, and billing procedures.
Maintain knowledge of occupancy, availability, and daily resort activities.
Ensure compliance with Marriott Bonvoy brand standards, audit requirements, and loyalty program procedures.
Conduct daily stand-up meetings and communicate operational updates to the team.
Ensure compliance with company policies, safety standards, and service expectations.

Leadership & Team Development

Recruit, hire, train, coach, and develop front office team members.
Train team members on guest engagement, upselling techniques, and Marriott Bonvoy enrollment goals.
Create employee schedules based on business demands and labor budgets.
Conduct performance evaluations and provide ongoing feedback and recognition.
Foster a positive, collaborative, and accountable team culture.
Support employee engagement and reinforce company core values.

Financial Responsibilities

Monitor labor costs and departmental expenses.
Assist with budgeting, forecasting, and payroll review.
Ensure accurate cash handling, audits, and financial reporting procedures.
Maximize revenue opportunities through room upselling, late check-outs, and loyalty enrollments.

Collaboration

Partner closely with housekeeping, engineering, food & beverage, and reservations teams to ensure seamless guest experiences.
Communicate operational needs and guest expectations across departments.
Participate in manager-on-duty coverage as assigned.

Qualifications

Minimum 3–5 years of hospitality front office experience, preferably in a resort or hotel environment.
Minimum 1–2 years of supervisory or management experience.
Experience working with Marriott Bonvoy standards and guest recognition programs preferred.
Strong leadership, communication, and conflict-resolution skills.
Experience with hotel property management systems (PMS) preferred.
Ability to work flexible schedules including evenings, weekends, and holidays.
Strong organizational skills and attention to detail.
Ability to multitask and thrive in a fast-paced hospitality environment.

Preferred Qualifications

Luxury, lifestyle, or resort experience preferred.
Experience with Opera PMS systems.
Knowledge of revenue management and guest satisfaction platforms.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to work indoors and outdoors in varying weather conditions as needed.

Core Competencies

Leadership
Guest Service Excellence
Brand Standards Compliance
Communication
Problem Solving
Team Collaboration
Accountability
Professionalism
Adaptability

Work Environment

This position operates in a fast-paced hospitality environment requiring regular interaction with guests, team members, and leadership. Evening, weekend, and holiday availability is required based on operational needs.

Quick Apply

Refine Your Search

lead concierge jobs in jackson wy

Front Office Manager

House Director

Guest Services Supervisor

Concierge Supervisor

Guest Services Agent at Snake River Sporting Club

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I want to receive the latest job alert for lead concierge in jackson wy

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Position Summary

Essential Duties and Responsibilities

Guest Experience

Operations Management

Leadership & Team Development

Financial Responsibilities

Collaboration

Qualifications

Preferred Qualifications

Physical Requirements

Core Competencies

Work Environment

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