Top 9 Network support specialists Jobs in Jacksonville, Fl

HELP DESK - IT SUPPORT SPECIALIST I
GATE Petroleum —Jacksonville, FL
- Overtime
- Mid-level
- Windows
- Ability to lift 50 pounds
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6d
IT Support Specialist
Industrial Electric Manufacturing —Jacksonville, FL
- Mid-level
- Windows
- 3 years
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16h
Systems Support Specialist
The Energy Authority Inc —Jacksonville, FL
- Part-time
- Associate's degree
- Communication skills
- Entry level
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IT Specialist I
Borland Groover —Jacksonville, FL
- Extended hours
- Microsoft Outlook
- HIPAA
- Windows
- Profit sharing
- Paid holidays
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IT Service Desk Support Specialist
HCA Florida Memorial Hospital —Jacksonville, FL
- Weekends as needed
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
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4h
IT Service Desk Support Specialist
HCA Florida Orange Park Hospital —Orange Park, FL
- Weekends as needed
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Technical Support Specialist II
Control Southern, Inc —Jacksonville, FL
- Mid-level
- Travel
- In-person
Quick Apply
5d
Client Support Specialist, EMN
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- Mid-level
- Windows
- Bachelor's degree
8d

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HELP DESK - IT SUPPORT SPECIALIST I

GATE Petroleum -
Jacksonville, FL

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

In-person customer service
Windows
Driver's License
Driving
Remote access software
Networking equipment (troubleshooting support)
POS systems
Time & attendance systems
Mobile devices

Full Job Description

Company Overview
GATE Petroleum is a diversified Jacksonville based company with core businesses in Retail Convenience Stores, Wholesale Fuel Services, Standalone Car Washes, and Hospitality which includes two oceanfront resorts and clubs.
Position Summary
The IT Support Specialist is responsible for delivering technical support across the organization, ensuring the smooth operation of hardware, software, network systems, and applications. This role serves as the first point of contact for end-users experiencing IT issues and plays a critical role in maintaining system uptime and user productivity.
Key Responsibilities

Provide first-line technical support via phone, email, and in-person for hardware, software, and network-related issues.
Monitor ticket queues for break/fix and request calls
Diagnose and resolve technical problems; escalate complex issues to Level 3 support as needed.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
Manage user accounts, access permissions, and IT documentation.
Monitor system performance and conduct regular maintenance and updates.
Maintain documentation for solutions, issues, change control, and testing procedures.
Coordinate with vendors and other business units to resolve system functionality concerns.
Train end-users on IT best practices and new technologies.
Participate in the development and execution of IT goals, policies, and priorities.
Ensure compliance with internal IT policies and cybersecurity protocols.
Any other helpdesk duties that arise to support business needs.

Qualifications

2+ years of experience in IT support, helpdesk roles, or 2+ years working in a retail environment with knowledge of POS/end of day processes.
Strong troubleshooting skills and technical knowledge of Windows and networking.
Familiarity with helpdesk software and remote desktop tools.
Excellent communication and customer service skills.
Ability to explain technical concepts to non-technical users.
Detail-oriented with a proactive approach to problem-solving.

Preferred Skills

Experience with Active Directory, Microsoft 365, VPNs, and endpoint security.
Understanding of ITIL frameworks and basic cybersecurity hygiene.
Exposure to ticket triage, asset tracking, and onboarding workflows.
Basic TCP/IP Networking and Troubleshooting
Network cable management
Phone system support

Other requirements:

Must be available for overtime, off hours, working at remote sites and weekend call rotation.
Must be able to lift, carry, and move up to 50 pounds
Must be able to bend, kneel, stoop, and reach (including overhead)
Travel may be required to off-site locations for IT support.
Must have a valid driver’s license for day and nighttime driving and proof of valid auto insurance
Flexibility to accommodate both scheduled and unscheduled site visits based on business needs. May require overnight stays including weekends.
Track time in applicable time keeping system
Maintain confidentiality of data

Quick Apply

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network support specialists jobs in jacksonville, fl

HELP DESK - IT SUPPORT SPECIALIST I

IT Support Specialist

Systems Support Specialist

IT Specialist I

IT Service Desk Support Specialist

IT Service Desk Support Specialist

Technical Support Specialist II

Client Support Specialist, EMN

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