Position Purpose: The Account Director is responsible for the ongoing relationship management and revenue growth from multiple clients within their Strategic Vertical. The Account Director will act as the main point of contact for our clients to ensure client satisfaction and overall program success.
Responsibilities:
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Develop and maintain relationships with key account stakeholders to ensure success and growth of client programs
- Manage programs to ensure account satisfaction and operational delivery of defined objectives
- Interact with client stakeholders including program sponsors, and hiring managers, to promote MBO’s services and programs
- Act as the central point of contact for internal escalations for assigned accounts
- Continually evaluate client programs to improve process, systems, and people efficiencies
- Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon and to contract specifications
- Actively identify account growth opportunities and implement strategies to support growth and development of your assigned client base
- Provide accurate forecasts and budgets related to account growth, development, and revenue stability
- Ensure effective communication of the program to all stakeholders internally and externally
- Research and resolve any escalated account issues relating to service level agreements (SLA’s), contractor on-boarding and enrollment, client invoicing, contractor payroll and compliance and other matters as they arise
- Remain current in knowledge of market trends, and competitors
- Prepare metrics and lead Quarterly Business Reviews for your accounts
- Act as lead during contract negotiations
Requirements:
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Prior experience as an Account Manager, Client Executive, and/or Program Manager, in the contingent workforce, or professional services industry preferred
- Previous Salesforce and MSP/VMS experience preferred
- Progressively responsible experience servicing and expanding corporate accounts
- Strong understanding of staffing, consulting or professional services industry and demonstrated knowledge/capabilities in the areas of analysis and pricing structures related to the contract workforce
- A track record of exceptional executive client relationship management and successful cross / up-selling to global 2000 clients
- A track record of success in developing and communicating strategy at an account, client, or business unit level
- A track record of developing, communicating, managing, and achieving strategic, P&L, and human capital objectives
- Experience managing change within a geographically disbursed organization
- Bachelors’ degree from an accredited College/University preferred
- 5–10 years professional work experience in a Business Development or Account Management role
Desired Competencies:
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Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
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Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business.
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Strong analytical and problem-solving skills.
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Ability to work autonomously.
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Attention to detail / detail oriented.
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The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
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Must be able to communicate with others to exchange information
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Must be able to remain in a stationary position for 50% of the time
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Must be able to occasionally lift or move object weighing 20lbs or less
Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.
Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.
Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.
To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.
This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
