Top 60 Information assurance Jobs in Jacksonville, Fl

Customer Technical Support Representative
IQ Fiber —Jacksonville, FL
- Overtime
- Office
- High school diploma or GED
- Analysis skills
Data Migration Analyst
Nymbus, Inc. —Jacksonville, FL
- $110,000 - $125,000 a year
- Weekends as needed
- Remote
- System design
- Mid-level
- Analysis skills
- Dental insurance
- 401(k)
Quick Apply
Customer Care AI Business Analyst
Tapestry Inc —Jacksonville, FL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Quality control
- Commuter assistance
- Paid parental leave
Client Support Specialist, Data Services
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- English
- Mid-level
- Finance
IT Policy Analyst
Fidelity National Financial —Jacksonville, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Mid-level
- Employee stock purchase plan
- Health insurance
3d
Quality Assurance Testing Systems Analyst II
Wounded Warrior Project —Jacksonville, FL
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Information Assurance (IA)-Senior
gTANGIBLE Corporation —Jacksonville, FL
- Full-time
- 5 years
- Office
- Bachelor's degree
Software Quality Assurance Analyst III
Landstar System Holdings, Inc. —Jacksonville, FL
- Online Application
- Computer science
- Microsoft Excel
- Computer Science
- Health insurance
- Tuition reimbursement
Senior Product Services Technical Consultant
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Sr System Administrator
BRS —Jacksonville, FL
- Full-time
- Bachelor of Science
- SQL
- Bachelor's degree
- Profit sharing
- Paid holidays
6d
SIU Intelligence Analyst - Sr
Citizens Property Insurance Corporation —Jacksonville, FL
- Full-time
- Office
- 3 years
- High school diploma or GED
Project Manager – Business Applications
SS&C Technologies —Jacksonville, FL
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Senior level
- Paid holidays
- Health insurance
Deployment Engineer
SS&C Technologies —Jacksonville, FL
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Program Manager
NLP Logix —Jacksonville, FL
- $90,000 - $120,000 a year
- Full-time
- Office
- US work authorization
- Organizational skills
Quick Apply
Center of Excellence Manager, Quality Assurance (QA)
Wounded Warrior Project —Jacksonville, FL
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Office
- Health insurance
- Dental insurance
Service Delivery Center, Technology Change Delivery - Senior
EY —Jacksonville, FL
- $67,000 - $155,300 a year
- Computer Science
- Sales
- Writing skills
- Paid holidays
- Health insurance
9d
TacMobile PGS System Administrator
ASEC —Jacksonville, FL
- Windows
- 8 years
- SQL
- Health savings account
- Paid holidays
Quality Assurance Manager, Java, JBoss, XML
FIS Global —Jacksonville, FL
- Full-time
- Hybrid work
- Pass drug screening
- Office
- SQL
7d
Software Test Analyst Specialists – Cloud Banking Technologies
FIS Global —Jacksonville, FL
- Online Application
- 6 years
- Computer Science
- Pass drug screening
eCIRTS LAN Assistant Administrator
Northeast Florida Area Agency on Aging Inc —Jacksonville, FL
- Full-time
- Hybrid work
- Background check
- Word processing
- Computer literacy
Quick Apply

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Customer Technical Support Representative

IQ Fiber -
Jacksonville, FL

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Job Details

Full-time

Qualifications

Phone communication
High school diploma or GED
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status.

Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.

Essential Duties and Responsibilities:

Exceed customer expectations at every opportunity by serving as the first point of contact for all inbound customer contacts via phone, chat, and email.
Manage and respond to customer communications received through multiple channels including phone, email, text, and social platforms from potential or existing customers.
Process incoming orders for new installations, schedule appointments with customers, and complete billing for services rendered.
Complete change-of-service requests and make account updates per customer requests; respond to inquiries on order status, billing questions, service availability, and new product offerings.
Provide technical troubleshooting support, diagnosing and resolving hardware and software issues related to internet and Wi-Fi connectivity.
Document customer interactions by opening trouble tickets where applicable, capturing actions taken and resolution details to ensure seamless continuity of support.
Utilize internal systems and tools to proactively identify and resolve potential issues before closing each customer contact.
Respond to escalated contacts from customers and service technicians during installations or service calls; provide timely updates on work order and trouble ticket progress.
Complete sales-related follow-up tasks including outreach to customers to resolve address discrepancies and send installation reminders.
Conduct follow-up wellness calls after technician visits to verify customer satisfaction with repairs and installations.
Make follow-up calls on previously resolved trouble tickets to confirm lasting resolution and customer satisfaction.
Maintain key performance metrics including Average Handle Time, Calls per Hour, and Quality Assurance scores.
Effectively communicate IQ Fiber’s product and service offerings and follow up with potential customers to convert leads to orders.
Provide the manager with regular updates on recurring issues and identify potential longer-term solutions; use team communication channels to share important information that improves team performance.
Perform other duties as assigned.

Required Qualifications:

2+ years of customer service experience, with at least 1 year in a contact center environment; telecommunications experience a plus.
6+ months of experience troubleshooting basic network or Wi-Fi issues preferred; strong technical aptitude with the ability to answer questions from both technical and non-technical users.
Customer-first mindset with demonstrated ability to provide exceptional service, strong ownership over results, and commitment to resolving customer issues from start to finish.
Strong problem-solving and analytical skills with the ability to diagnose complex issues and communicate solutions clearly and calmly.
Excellent verbal and written communication skills with a positive phone demeanor and the ability to connect with customers.
Ability to multi-task and work independently in a fast-paced environment while consistently meeting individual and team performance metrics.
Experience with ticketing, CRM, billing, ordering, or scheduling systems; Microsoft Dynamics and Microsoft Office proficiency a plus.
Strong organizational skills, attention to detail, and the ability to navigate multiple systems simultaneously.
Willingness to learn, adapt, and develop new skills quickly; flexibility to work mandatory overtime to meet business needs.
High school diploma or equivalent required; higher education preferred. Must be able to pass a criminal background check.

What Success Looks Like:

Customer technical issues are diagnosed efficiently and resolved with minimal disruption, restoring internet or Wi‑Fi service quickly through effective troubleshooting and clear next steps.
Customers consistently receive a positive experience, with professional, calm communication and expectations that are set clearly and followed through during every interaction.
Customer interactions, troubleshooting actions, and final resolutions are documented accurately and consistently in internal systems, ensuring strong records and seamless continuity for follow-up support.
Escalations and cross-team handoffs are handled smoothly, with timely collaboration and clear information shared with technicians and internal partners to accelerate resolution.
Multiple incoming support requests are managed effectively and organized by priority, while maintaining attention to detail and consistent service quality—even during high-volume periods.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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Refine Your Search

information assurance jobs in jacksonville, fl

Customer Technical Support Representative

Data Migration Analyst

Customer Care AI Business Analyst

Client Support Specialist, Data Services

IT Policy Analyst

Quality Assurance Testing Systems Analyst II

Information Assurance (IA)-Senior

Software Quality Assurance Analyst III

Senior Product Services Technical Consultant

Sr System Administrator

SIU Intelligence Analyst - Sr

Project Manager – Business Applications

Deployment Engineer

Program Manager

Center of Excellence Manager, Quality Assurance (QA)

Service Delivery Center, Technology Change Delivery - Senior

TacMobile PGS System Administrator

Quality Assurance Manager, Java, JBoss, XML

Software Test Analyst Specialists – Cloud Banking Technologies

eCIRTS LAN Assistant Administrator

I want to receive the latest job alert for information assurance in jacksonville, fl

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