Top 36 It entry level Jobs in Jacksonville, Fl

Customer Technical Support Representative
IQ Fiber —Jacksonville, FL
- Overtime
- Office
- High school diploma or GED
- Analysis skills
IT Help Desk Technician
iVenture Solutions —Jacksonville, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
Quick Apply
Junior Risk Analyst (focus on System and Organization Control (SOC) reporting) (Open)
FIS Global —Jacksonville, FL
- Full-time
- Computer Science
- Pass drug screening
- Bachelor's degree
IT Support Specialist
Industrial Electric Manufacturing —Jacksonville, FL
- Mid-level
- Windows
- 3 years
Quick Apply
Junior Security Automation Engineer
Fidelity National Financial —Jacksonville, FL
- Full-time
- Remote
- Computer Science
- SQL
- Associate's degree
- Employee stock purchase plan
- Health insurance
4d
Client Services Analyst I
SS&C Technologies —Jacksonville, FL
- Online Application
- Hybrid work
- Computer Science
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Client Support Specialist, EMN
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- Mid-level
- Windows
- Bachelor's degree
HR Systems Analyst
Industrial Electric Manufacturing —Jacksonville, FL
- $88,000 - $115,000 a year
- Remote
- Mid-level
- No degree
- 4 years
Quick Apply
8d
Dynamic Server Support
Worldwide TechServices —Jacksonville, FL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
IT Recruiter
Hueman People Solutions —Jacksonville, FL
- $45,000 - $60,000 a year
- Hybrid work
- Customer service
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
10d
EMR, Training Specialist I | IT- Informatics and Education
UF Health —Jacksonville, FL
- Full-time
- Mid-level
- 1 year
- Associate's degree
11d
Field Support Technician
Ovation Workplace Services Inc —Jacksonville, FL
- $45,000 - $49,000 a year
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
Quick Apply
ServiceNow Systems Administrator
Kemper Insurance —Jacksonville, FL
- Urgently hiring
- Computer Science
- Office
- Entry level
Quick Apply
8d
Salesforce Systems Engineer
SS&C Technologies —Jacksonville, FL
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
IT Systems Administrator
Watershed Security —Jacksonville, FL
- $70,000 - $87,000 a year
- Full-time
- Computer science
- Computer Science
- Computer networking
- Paid holidays
- Health insurance
Quick Apply
Cyber Consultant - ASM Patching Engineer
Deloitte —Jacksonville, FL
- $110,700 - $218,300 a year
- Full-time
- Computer Science
- Up to 50% travel
- Mid-level
Azure SysOps Architect
Interactive Resources Ir —Jacksonville, FL
- On call
- Remote
- SQL
- In-person
- 1 year
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Jacksonville, FL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Transition Specialist Representative - Jacksonville
PAYCOM —Jacksonville, FL
- Full-time
- Microsoft Outlook
- Public speaking
- Research
Quick Apply
1d
ISSE
Watershed Security —Jacksonville, FL
- $95,000 - $114,000 a year
- Full-time
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply

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Customer Technical Support Representative

IQ Fiber -
Jacksonville, FL

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Job Details

Full-time

Qualifications

Phone communication
High school diploma or GED
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status.

Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.

Essential Duties and Responsibilities:

Exceed customer expectations at every opportunity by serving as the first point of contact for all inbound customer contacts via phone, chat, and email.
Manage and respond to customer communications received through multiple channels including phone, email, text, and social platforms from potential or existing customers.
Process incoming orders for new installations, schedule appointments with customers, and complete billing for services rendered.
Complete change-of-service requests and make account updates per customer requests; respond to inquiries on order status, billing questions, service availability, and new product offerings.
Provide technical troubleshooting support, diagnosing and resolving hardware and software issues related to internet and Wi-Fi connectivity.
Document customer interactions by opening trouble tickets where applicable, capturing actions taken and resolution details to ensure seamless continuity of support.
Utilize internal systems and tools to proactively identify and resolve potential issues before closing each customer contact.
Respond to escalated contacts from customers and service technicians during installations or service calls; provide timely updates on work order and trouble ticket progress.
Complete sales-related follow-up tasks including outreach to customers to resolve address discrepancies and send installation reminders.
Conduct follow-up wellness calls after technician visits to verify customer satisfaction with repairs and installations.
Make follow-up calls on previously resolved trouble tickets to confirm lasting resolution and customer satisfaction.
Maintain key performance metrics including Average Handle Time, Calls per Hour, and Quality Assurance scores.
Effectively communicate IQ Fiber’s product and service offerings and follow up with potential customers to convert leads to orders.
Provide the manager with regular updates on recurring issues and identify potential longer-term solutions; use team communication channels to share important information that improves team performance.
Perform other duties as assigned.

Required Qualifications:

2+ years of customer service experience, with at least 1 year in a contact center environment; telecommunications experience a plus.
6+ months of experience troubleshooting basic network or Wi-Fi issues preferred; strong technical aptitude with the ability to answer questions from both technical and non-technical users.
Customer-first mindset with demonstrated ability to provide exceptional service, strong ownership over results, and commitment to resolving customer issues from start to finish.
Strong problem-solving and analytical skills with the ability to diagnose complex issues and communicate solutions clearly and calmly.
Excellent verbal and written communication skills with a positive phone demeanor and the ability to connect with customers.
Ability to multi-task and work independently in a fast-paced environment while consistently meeting individual and team performance metrics.
Experience with ticketing, CRM, billing, ordering, or scheduling systems; Microsoft Dynamics and Microsoft Office proficiency a plus.
Strong organizational skills, attention to detail, and the ability to navigate multiple systems simultaneously.
Willingness to learn, adapt, and develop new skills quickly; flexibility to work mandatory overtime to meet business needs.
High school diploma or equivalent required; higher education preferred. Must be able to pass a criminal background check.

What Success Looks Like:

Customer technical issues are diagnosed efficiently and resolved with minimal disruption, restoring internet or Wi‑Fi service quickly through effective troubleshooting and clear next steps.
Customers consistently receive a positive experience, with professional, calm communication and expectations that are set clearly and followed through during every interaction.
Customer interactions, troubleshooting actions, and final resolutions are documented accurately and consistently in internal systems, ensuring strong records and seamless continuity for follow-up support.
Escalations and cross-team handoffs are handled smoothly, with timely collaboration and clear information shared with technicians and internal partners to accelerate resolution.
Multiple incoming support requests are managed effectively and organized by priority, while maintaining attention to detail and consistent service quality—even during high-volume periods.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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Refine Your Search

it entry level jobs in jacksonville, fl

Customer Technical Support Representative

IT Help Desk Technician

Junior Risk Analyst (focus on System and Organization Control (SOC) reporting) (Open)

IT Support Specialist

Junior Security Automation Engineer

Client Services Analyst I

Client Support Specialist, EMN

HR Systems Analyst

Dynamic Server Support

IT Recruiter

EMR, Training Specialist I | IT- Informatics and Education

Field Support Technician

ServiceNow Systems Administrator

Salesforce Systems Engineer

IT Systems Administrator

Cyber Consultant - ASM Patching Engineer

Azure SysOps Architect

Now Hiring IT and Telecom Field Technicians

Transition Specialist Representative - Jacksonville

ISSE

I want to receive the latest job alert for it entry level in jacksonville, fl

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