Customer Service Representative / Client Care Coordinator
2M Auto Repair – Tyler, TX
$17/hour + up to $500/month in performance bonusesFull-Time
Be the Person Who Makes Customers Say, “This Shop Is Different.”
2M Auto Repair is looking for an exceptional Customer Service Representative / Client Care Coordinator to become a key part of our team.
We aren’t looking for someone to simply sit at a desk and answer the phone.
We’re looking for the person who genuinely enjoys helping people, communicates extremely well, stays organized when things get busy, and understands that every customer interaction matters.
Our goal is simple: roll out the red carpet for every customer who contacts 2M Auto Repair.
Whether someone is spending $50 or $5,000, they should feel welcomed, respected, informed, and appreciated.
If you’re naturally positive, organized, dependable, comfortable talking to people, and the type of person who takes ownership instead of waiting to be told what to do, you may be exactly who we’re looking for.
What You’ll Do
You will help manage the customer experience from the first phone call through the follow-up after their visit.
Your responsibilities will include:
- Answering incoming phone calls professionally and enthusiastically
- Turning incoming calls into scheduled appointments
- Calling back missed calls quickly
- Scheduling and confirming appointments
- Following up with customers who miss appointments
- Helping ensure customers receive timely updates while their vehicles are in the shop
- Following up on previously recommended or declined repairs
- Reconnecting with customers who are due for service
- Requesting customer feedback and reviews after completed visits
- Keeping customer communication and follow-ups properly documented
- Supporting our Service Advisors so they can focus on helping customers make informed repair decisions
- Helping maintain an organized, welcoming front-office environment
You will not be expected to diagnose vehicles or be an automotive expert.
We can teach you our systems and processes.
What we can’t teach nearly as easily is attitude, work ethic, organization, communication skills, and genuine care for people.
Who We’re Looking For
The right person is:
- Extremely friendly and comfortable talking to strangers
- Confident on the phone
- Positive without being fake
- Organized and detail-oriented
- Reliable and punctual
- Comfortable working in a fast-paced environment
- Able to handle multiple conversations and priorities without losing track of details
- Comfortable using computers, texting, email, and customer-management software
- Persistent with follow-up without being pushy
- Someone who takes ownership when something needs to be done
- Someone who wants accountability and clear expectations
- Someone who takes pride in doing things correctly
Automotive experience is helpful, but great customer service experience is more important.
Experience in hospitality, restaurants, hotels, medical offices, banking, retail, call centers, or other high-level customer-facing positions can translate extremely well into this role.
What Success Looks Like
This isn’t a position where you’ll wonder whether you’re doing a good job.
We use clear, measurable expectations.
Your performance will include things such as:
- Answering incoming calls
- Scheduling appointments
- Appointment show rate
- Completing customer follow-ups
- Making sure customers receive required updates
- Following up on declined work
- Generating legitimate customer reviews and feedback
- Properly documenting communication
Do your job well and you’ll be recognized and rewarded for it.
Compensation
Starting pay: $17/hour
In addition to your hourly pay, you can earn up to $500 per month in performance bonuses for meeting clearly defined customer-service and follow-up goals.
That’s up to an additional $6,000 per year for doing the job at a high level.
We don’t believe in vague bonus programs where employees don’t understand how they’re calculated. Your expectations and performance goals will be clearly defined.
Why 2M Auto Repair?
We’re building something different.
2M Auto Repair is focused on creating the kind of automotive repair experience customers actually want to come back to—and the kind of workplace good employees want to be part of.
We stand behind most qualifying repairs with our Lifetime Warranty, and we offer zero-interest financing options to help customers take care of their vehicles without automatically putting off needed repairs because of the cost.
Those aren’t just marketing points.
They’re part of our commitment to making automotive repair easier for our customers.
We expect high standards from our team, but we also believe employees should have the tools, training, expectations, and opportunity to succeed.
This Position Is NOT for Everyone
This probably isn’t the right job for you if:
- You hate talking on the phone.
- Following up with people makes you uncomfortable.
- You regularly show up late.
- You need someone constantly reminding you what needs to be done.
- You get overwhelmed easily when several things happen at once.
- You believe customer service means simply being polite.
- You don’t like being held accountable to measurable expectations.
- You’re looking for somewhere to collect a paycheck while doing the minimum.
There are plenty of jobs like that.
This isn’t one of them.
But If This Sounds Like You…
If you’re the person coworkers rely on…
If customers naturally seem comfortable talking to you…
If you’re organized enough to keep track of 20 things without letting the important ones fall through the cracks…
If you believe doing a job correctly matters…
And if you want to work somewhere where excellent performance is noticed and rewarded…
We want to meet you.
Apply through Indeed and tell us briefly why you believe you would be exceptional at taking care of 2M Auto Repair’s customers.
2M Auto RepairTyler, Texas
Job Type: Full-TimeStarting Pay: $17.00/hourBonus Opportunity: Up to $500/month
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
