Top 156 Call center Jobs in Jacksonville Fl

Customer Service Representative - Jacksonville
First American Financial Corporation —Jacksonville, FL
- Overtime
- Background check
- Basic math
- Research
- Employee stock purchase plan
- Health insurance
3d
CSR Call Access Center
UF Health —Jacksonville, FL
- Full-time
- High school diploma or GED
- 1 year
- Entry level
18h
Guest Services Representative/Call Center
Compass Rose Foundation —Jacksonville, FL
- $22 - $24 an hour
- Weekends as needed
- Ability to sit for extended periods
- Associate's degree
- Communication skills
Quick Apply
Call Center Representative
Advanced Reproductive Specialists —Jacksonville, FL
- $17 - $21 an hour
- Full-time
- HIPAA
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
11d
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Jacksonville, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
14d
Customer Service Representative
Top Dollar Car —Jacksonville, FL
- $18 - $25 an hour
- 8 hour shift
- In-person
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
Customer Service Representative (Florida)
Northwell Health —Jacksonville, FL
- $34,819.98 - $51,949.95 a year
- HIPAA
- High school diploma or GED
- 1 year
Telephone Banker- Call Center- Jacksonville, FL (1st & 2nd shift)
Bank of America —Jacksonville, FL
- Weekends as needed
- Computer literacy
- Research
- High school diploma or GED
Call Center Representative
Jax Spine & Pain Centers —Jacksonville, FL
- Full-time
- Medical office experience
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative
NCB Management Services Inc —Jacksonville, FL
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Entry level
- Paid training
- Health savings account
Quick Apply
CSR Patient Access Center
UF Health —Jacksonville, FL
- Full-time
- High school diploma or GED
- 1 year
- Entry level
18h
Call Center Representative
Bath Concepts Independent Dealers —Jacksonville, FL
- $600 - $900 a week
- Full-time
- Computer literacy
- Organizational skills
- Computer skills
Quick Apply
11d
Customer Service Representative - Jacksonville
ServiceMac, LLC —Jacksonville, FL
- $20 - $22 an hour
- Overtime
- Background check
- Basic math
- Research
- Employee stock purchase plan
- Health insurance
Quick Apply
2d
Patient Access Specialist
Nemours —Jacksonville, FL
- Overtime
- Spanish
- Medical office experience
- HIPAA
Remote Response Associate, Roadside Assistance (CSR)
Agero —Jacksonville, FL
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
10d
Member Experience MSR I - Contact Center
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Reservationist
MV Transportation —Jacksonville, FL
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
Customer Service Representative
Catalis Regulatory & Compliance, LLC —Jacksonville, FL
- $18 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Health savings account
Non-Student Interviewer
University of North Florida —Jacksonville, FL
- $15 an hour
- Part-time
- Background check
- University
- Entry level
Retention and Customer Service Representative (Job ID 3021608)
ADT —Jacksonville, FL
- $18 - $21 an hour
- Residential
- High school diploma or GED
- Fair chance
- Paid training
- Health insurance

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Customer Service Representative - Jacksonville

First American Financial Corporation -
Jacksonville, FL

Apply Now

Job Details

3 days ago

Benefits

Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Phone communication
High school diploma or GED
Documentation Handling

Full Job Description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Our team helps customers navigate their mortgage accounts by researching questions, troubleshooting issues, and providing clear and accurate information. In this role, you’ll use multiple systems and resources to analyze account information, perform basic calculations, document customer interactions, and identify solutions—all while delivering a positive customer experience. You’ll also play an important role in helping the team meet service, call-handling, and regulatory requirements.

What You’ll Do

Resolve Customer Inquiries: Speak directly with customers to understand their needs, answer questions, troubleshoot account concerns, and provide timely resolutions.
Research & Analyze Accounts: Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions.
Verify Account Information: Confirm and update customer contact and account information to help maintain accurate records.
Implement Solutions: Evaluate customer concerns and take appropriate corrective action based on established procedures and available resources.
Escalate Complex Issues: Recognize when additional support is needed and partner with managers, support representatives, or other teams to resolve more complex requests.
Document Customer Interactions: Maintain accurate account records by entering clear, concise, and thorough notes regarding customer conversations and actions taken.
Investigate & Follow Through: Research a variety of customer concerns and coordinate with internal teams to help ensure issues are resolved accurately and timely.
Assist With Billing Questions: Help customers understand billing-related matters and coordinate with Collections or other appropriate departments when additional assistance is required.
Identify Additional Solutions: Introduce customers to relevant products and services offered by our clients when appropriate.
Support Service & Compliance Goals: Meet established call-handling, quality, productivity, and regulatory requirements while providing a consistent customer experience.

What You’ll Bring

At least 1 year of related experience in a call center or customer service environment.
Mortgage servicing, financial services, or other related industry experience preferred.
High school diploma or equivalent required.
Strong customer service and communication skills.
Ability to navigate multiple computer systems and screens while assisting customers.
Strong attention to detail and the ability to maintain accurate account documentation.
Basic math and problem-solving skills.
Ability to research information, analyze customer concerns, and determine appropriate next steps.

Schedule & Training

Class Start Date: 10/06
Regular Shift: Monday – Friday, 11:30 a.m. – 8:00 p.m. ET
Saturday Rotation: One Saturday every four weeks, 9:00 a.m. – 3:00 p.m. ET, with a scheduled weekday off Tuesday through Thursday.
Occasional mandatory overtime may be required based on business needs and call volume.
Training: The three-week training program will be held from 9:00 a.m. – 6:00 p.m. ET.

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply Now

Refine Your Search

call center jobs in jacksonville fl

Customer Service Representative - Jacksonville

CSR Call Access Center

Guest Services Representative/Call Center

Call Center Representative

Customer Rep - Call Center - Remote

Customer Service Representative

Customer Service Representative (Florida)

Telephone Banker- Call Center- Jacksonville, FL (1st & 2nd shift)

Call Center Representative

Call Center Representative

CSR Patient Access Center

Call Center Representative

Customer Service Representative - Jacksonville

Patient Access Specialist

Remote Response Associate, Roadside Assistance (CSR)

Member Experience MSR I - Contact Center

Reservationist

Customer Service Representative

Non-Student Interviewer

Retention and Customer Service Representative (Job ID 3021608)

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