Top 6 help desk manager Jobs in jacksonville fl

Helpdesk Administrator
Dream Finders Homes —Jacksonville, FL
- $40,000 - $50,000 a year
- Office
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Help Desk Manager
Fortegra —Jacksonville, FL
- Office
- 3 years
- Quality control
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Jacksonville, FL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
BRIDGES OF FLORIDA INC —Jacksonville, FL
- Weekends as needed
- Mid-level
- Windows
- Residential
Quick Apply
Computer Systems Analyst - Jacksonville, FL
DirectViz Solutions, LLC —Jacksonville, FL
- Full-time
- English
- Research
- Mid-level
- Health insurance
- Paid time off
Quick Apply

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Helpdesk Administrator

Dream Finders Homes -
Jacksonville, FL

Apply Now

Job Details

$40,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Email customer support
Technical support via phone
Phone communication
Employee relationship building
Trend analysis
Internal employee customer service
Desktop (troubleshooting support)
Compliance documentation
Organizational skills
Technical support via email
Communication skills
Entry level
Cross-functional communication
Audit support
Time management
Client interaction via phone calls

Full Job Description

The primary role of the Helpdesk Administration is to provide end user assistance. This includes the responsibility to properly document changes. The Help Desk Technician will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
Maintain compliance with company ITGC policies related to Helpdesk duties.
Address incoming calls and emails to the Help Desk while ensuring courteous, timely, and effective resolution of end user issues
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Assist with documentation for yearly eternal audits as needed
Effectively communicate and work with employees, internal divisions and external customers.
Any ad-hoc tasks as assigned.Ability to work in a fast-paced environment.

EXPERIENCE, SKILLS, KNOWLEDGE

Certification or Related work experience.
- both written andverbal
Strong attention to detail
Strong organizational skills and time management skills
Ability to establish and maintain strongrelationships

WORK ENVIRONMENT:

The work environment is representative of an office/field setting
The noise level in the work environment is usually quiet to moderate
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

Req Benefits:

Our benefits include: Health Insurance - Medical, Dental & Vision; Vacation & Holidays - generous PTO & 8 holidays; 401(k) Savings Plan with company match, Employee Wellness and Employee Assistance Programs, Home Purchase Discount for Associates, Pet Insurance.

Compensation: 40k - 50k

Apply Now

Refine Your Search

help desk manager jobs in jacksonville fl

Helpdesk Administrator

Help Desk Manager

IT Help Desk Tier 1 - Bilingual

IT Support Technician

Computer Systems Analyst - Jacksonville, FL

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