Top 532 Senior client services lead Jobs in Jacksonville Fl

Senior Property Manager
JWB Real Estate Capital —Jacksonville, FL
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Business Analyst - Healthcare Background
Noblesoft Solutions —Jacksonville, FL
- Contract
- System design
- Mid-level
Quick Apply
CEI Manager - Northeastern Florida Region
Whitman, Requardt & Associates, LLP —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Senior Construction Engineer - Northeastern Florida Region
Whitman, Requardt & Associates, LLP —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
STRUCTURAL SUPERVISOR
East Coast Repair and Fabrication —Jacksonville, FL
- $32 - $34 an hour
- Weekends as needed
- Background check
- 7 years
- Management
Quick Apply
CEI Manager - Florida Region
Whitman, Requardt & Associates, LLP —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Senior Litigation Attorney
Aero Law Center —Florida
- $180,000 - $200,000 a year
- Full-time
- Remote
- Writing skills
- Quality control
- Mentoring
- 401(k)
- Paid time off
Quick Apply
9d
Manager Mortgage Operations Excellence - Empower LOS
City National Bank —Jacksonville, FL
- $122,535 - $208,715 a year
- Residential
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
M365 Project Manager (FL)
Experis —Jacksonville, FL
- Contract
- Analysis skills
- SharePoint
- Senior level
- Health savings account
- Disability insurance
Quick Apply
Forensic Mechanical Engineer
J.S. Held LLC —Jacksonville, FL
- $130,000 - $170,000 a year
- Full-time
- Up to 50% travel
- Word processing
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Lead Engineer, Transmission Lines
ESP Associates —Jacksonville, FL
- Full-time
- Background check
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Associate Client Manager, Individual Insurance - The Baldwin Group Financial Services
The Baldwin Group —Jacksonville, FL
- Full-time
- Travel
- Organizational skills
- 1 year
Project Manager II
SST Direct —Jacksonville, FL
- $90,000 - $103,000 a year
- Full-time
- CPR Certification
- Clean driving record
- Microsoft Excel
- Fuel card
Quick Apply
Senior Account Executive, BPO / CX Solutions
Compass Experience Labs —Jacksonville, FL
- Full-time
- Remote
- Google Workspace
- Marketing
- 5 years
Quick Apply
Emerse Senior Sales Coach
EMERSE SALES US INC —Florida
- $150,000 - $250,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Leadership
Quick Apply
10d
Senior Mortgage Loan Officer
United Home Loans LLC —Florida
- $100,000 - $500,000 a year
- Email
- Remote
- Background check
- 5 years
- Business development
- Work from home
- Flexible schedule
Quick Apply
Account Manager Lead, Client Success
FIS Global —Jacksonville, FL
- Full-time
- 7 years
- Pass drug screening
- Analysis skills
Senior Manager, Client Services Operations
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- Senior level
- Leadership
- Communication skills
Warehouse Operations Manager
Suddath —Jacksonville, FL
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Tuition reimbursement
Quick Apply
Test Technician - TSA Acceptance Testing
Battelle —Jacksonville, FL
- $29 - $41 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Maintenance
- Mid-level
- Wellness program
- Health insurance

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Senior Property Manager

JWB Real Estate Capital -
Jacksonville, FL

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching
Gym membership
Retirement plan

Qualifications

Teamwork
Google Docs
Professional ethics
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Affordable housing management
Property management company experience
Leading team collaboration initiatives
Maintenance management
Associate's degree
Property management
Time management

Full Job Description

Senior Property Manager

Location: Jacksonville, Florida (in-office opportunity)

Reports to: Alyssa Ray, Property Management Supervisor

Our mission: JWB Property Management enhances the value of all assets under management through warmth, longevity, and exceptional customer service to each resident. This leads to maximized rent collection and renewal conversions and minimized maintenance expense for every client.

Who we are: JWB Property Management is the fastest growing property management company in Northeast Florida. As a privately-owned, client-focused company, JWB Property Management is focused on providing the highest quality service to our valued owners and residents.

Office Perks:

● FL Blue health insurance options

● Humana dental insurance options

● Paid time off (10 PTO, 8 sick/unplanned, 9 holidays)

● Matching program to your charity of choice

● Gym membership reimbursement + full use of new office gym

● 401K matching (4.5%) program through John Hancock

● Lunch available daily

● Volunteer & team-building events throughout the year

● Personal & professional development opportunities

● Parental leave

● Childcare reimbursement

● Relaxed business casual work environment

Compensation structure:

$62,000 / yr salary

40-50 hours per week

+ $6,000 Short Term Incentives/yr

= $68,000 Total Possible Compensation

The opportunity:

The Senior Property Manager is a critical leadership position to our success as a company. The ideal candidate will bring significant property management experience and expertise to our Property Management team, serving as a resource, leader, and subject matter expert who elevates the performance of the entire department. In addition to managing a portfolio of approximately 2,000 homes and maintaining our outstanding customer service track record, this role will have expanded responsibility for driving rent collection and renewal results, supporting team performance, owning key financial and operational initiatives, and stepping in to resolve complex resident and team escalations. This position requires exceptional organization, problem-solving, leadership, and time management skills, along with the ability to leverage prior experience to improve our processes, develop our team, and exceed expectations for our residents and owners.

What you are great at (Responsibilities):

Facilitate rent collection and payments
Respond to phone calls and quickly adjust schedule as needs emerge
Communicate with Section 8 Dept and other community agencies
Responsible for lease renewals and resident relations
Provide superior customer service to JWB residents
Facilitate move out process with any residents vacating to ensure proper handling of utilities, possession of property, and expectation setting for move out related charges.
Ensure positive move in experience for all residents
Mediate between staff and resident, and support maintenance staff when necessary, to ensure resident satisfaction
Additional Responsibilities assigned to the Senior level position:
Oversee & own quarterly late fee incentives - goal of $100,000 collection minimum
Oversee monthly-quarterly initiatives for PM business financial metrics.
Quarterly team trainings
Quarterly workshops with client facing department
Monthly tracking of renewal objections
HUD liaison - ownership of all failed inspections, homes in abatements, failed recertifications, and missing move in money.
Inspection Vendor liaison - Monthly checks in for feedback on inspections, cleanings, possessions etc.
Maintenance liaison - oversee major maintenance escalations and work collaboratively with maintenance and service team.
Attend all JWB Town Halls or Resident Roundtables
Attend all JWB Homebuying Classes
Be able to step into any PM role as needed to support the PM staff
New hire training
Any other projects or responsibilities as assigned on a monthly or more frequent basis.

What you have already achieved (Requirements):

· Minimum 5-10 years of Property Management experience required

· College Degree Preferred (Minimum 2 years); High School Diploma Required

· Appropriate Score on Predictive Index (part of JWB’s hiring process which applicant will receive after app submission)

Superior communication skills, collaborative with strong leadership and interpersonal skills
Experience with customer de-escalation without having to involve leadership
Work well in a team-oriented environment and analyze decisions with broad perspective
Results oriented leader with high level of self-motivation
Must be enthusiastic, creative and able to think both strategically and tactically
Highest level of personal and professional integrity and ethics
Strong customer service skills
Demonstrated proficiency in Microsoft Office, Google Docs, Internet applications and related software
Demonstrate effective and efficient decision-making skills

Who you’ll work with:

· Our valued residents

· Our preferred vendor list

· Our internal property management, maintenance, and service teams

· 100+ internal teammates

Time Commitment:

8:30a-5p Monday-Friday

** Minimal on-call responsibility during holiday closures or as back up to on-call staff

** Support after hours as needed for any escalations

Pay: $62,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Retirement plan

Work Location: In person

Quick Apply

Refine Your Search

senior client services lead jobs in jacksonville fl

Senior Property Manager

Business Analyst - Healthcare Background

CEI Manager - Northeastern Florida Region

Senior Construction Engineer - Northeastern Florida Region

STRUCTURAL SUPERVISOR

CEI Manager - Florida Region

Senior Litigation Attorney

Manager Mortgage Operations Excellence - Empower LOS

M365 Project Manager (FL)

Forensic Mechanical Engineer

Lead Engineer, Transmission Lines

Associate Client Manager, Individual Insurance - The Baldwin Group Financial Services

Project Manager II

Senior Account Executive, BPO / CX Solutions

Emerse Senior Sales Coach

Senior Mortgage Loan Officer

Account Manager Lead, Client Success

Senior Manager, Client Services Operations

Warehouse Operations Manager

Test Technician - TSA Acceptance Testing

I want to receive the latest job alert for senior client services lead in jacksonville fl

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