Job Description
Under the direction of the Director of Item Processing, the ATM Manager directs the daily operations of the ATM Operations and Support department. This position requires a holistic knowledge of the ATM ecosystem including but not limited to ATM Software builds, configurations, and deployments, ATM Monitoring, Software Distribution, ATM Security, and EFT / Transaction processing (Switch).
The ATM Manager will be responsible for the ongoing activities of the ATM Department, will oversee the daily professional, technical, supervisory, and production aspects of the department. The ATM Manager will provide technical guidance to staff and will assist the Director of Item Processing with fulfilling compliance and risk management responsibilities within assigned areas of responsibility.
The ATM Manager follows industry trends and developments and directs team members in researching and evaluating technologies that enhance and support strategic initiatives for ATM Services; Assists the Director of Item Processing in developing strategic plans and budgetary projections, and other planning and project activities relating to the department. The successful candidate should be a self-starter who can champion with minimal training and guidance.
Essential Functions
- Responsibilities of the position include:
- Strategic Planning
- Analyze, plan and assist in implementing technical department workflows and employee job duties – recommend restructure and realignment as needed to support growth.
- Assist in defining and managing assigned delivery system budgets, area goals, objectives, policy, priorities and staffing support.
- Monitors industry trends and recommends new products and services to benefit the bank customers.
- Direct the preparation of ATM related reports.
- Work directly with members, external persons and representatives of associated industries to evaluate and promote improved and expanded services in area.
- Project Oversight
- Coordinate Project Management for organizational projects relating to ATMs.
- Identify and ensure adequate and appropriate resources are assigned to projects to ensure successful completion is achieved.
- Supervise the coordination of new/redeployed ATM installations and security controls.
- Responsible for new systems, software, etc. of assigned delivery systems.
- System Maintenance
- Will be on-call as scheduled to ensure assigned delivery systems are available 24 hours a day, 7 days a week, with minimal down time as it pertains to ATM Operations and Support.
- Maintain solid understanding and working knowledge of security mechanisms, industry usage of PIN and card tracks, encryption, EMV, PCI, ADA requirements, and other industry related mandates or best practices. Also readily share with leadership team and assigned staff.
- Assist in managing the maintenance and housekeeping of ATM facilities and equipment.
- Manage and ensure business continuity/disaster recovery plans are maintained and tested for assigned delivery systems.
- Vendor Management
- Assist in vendor relationships including ATM balancing service, hardware servicing, software servicing, and third-party vendors and networks to support the banks ATM program and provide secure 24/7 service levels to include backup systems for business continuity as it pertains to ATM Services.
- Coordinate with Risk Management to perform periodic vendor risk assessments.
- Manage servicing and maintenance of assigned delivery systems with first- and second-line vendors.
- Operations Management
- Ensures all daily tasks within the assigned department are completed within the accepted time frames. Each task has a level of risk and importance attached to it. Responsible to have a thorough understanding of the high-risk functions within the assigned unit
- Management of ATM cash to ensure adequate but not excessive cash levels at each machine.
- Monitors workflow and makes recommendations to change work processes to enhance or streamline the outcome.
- Periodically reviews written procedures for accuracy and provides updates as needed; develops procedures for new functions within the department.
- Ensure checks received through ATMs are processed timely, balancing liquidity demands with processes that minimize risk effectively as it pertains to ATM Services.
- Directs and coordinates reconcilement of general ledger accounts for products and assigned functions.
Additional Essential Functions
Essential Functions
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Education
Bachelor's Degree Business, Technology or related field
Preferred Work Experience
6 - 8 years Experience managing an ATM fleet of 200 plus, preferably in Banking or Financial Services., inclusive of working with ATM networks.
6 - 8 years Cash Vendor Project Management and ATM Settlement
3 - 5 years Banking or Financial Services
3 - 5 years Managing or supervising people (onsite and remote)
2 - 3 years Working with and Creating Data reporting related to ATM availability, transaction volumes, location needs, etc. X
3 - 5 years Overall project management, including managing simultaneous projects yearly
Additional Knowledge, Skills and Abilities
Strong analytical, research and problem-solving skills.
Strong project management, planning, organizational, and time management skills
Advanced proficiency with MS Office (Excel, PowerPoint, Outlook, Word)
Strong data collection and review skills.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
