Top 16 Customer service manager, aerospace Jobs in Jamestown, Ny

Customer Service Manager, Aerospace
SKF —Falconer, NY
- $123,000 - $139,000 a year
- 5 years
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Manufacturing & Supply Chain IT Specialist
SKF —Falconer, NY
- $111,000 - $125,000 a year
- Microsoft Outlook
- Computer Science
- English
- Paid holidays
- Disability insurance
Nondestructive Examination (NDE) Shop Technician
Rand Aerospace and Defense —Falconer, NY
- $20 - $22 an hour
- Hand tools
- Mechanical knowledge
- Entry level
- Wellness program
- Paid parental leave
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1d
Mechanical Design Engineer — Precision Machining & Product Development
Rand Aerospace and Defense —Falconer, NY
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Continuous improvement
- Wellness program
- Paid parental leave
Quick Apply
9d
CNC Manufacturing Process Engineer
Rand Aerospace and Defense —Corry, PA
- $70,000 - $90,000 a year
- 5 years
- Computer literacy
- Data analysis skills
- Wellness program
- Paid holidays
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3d
CNC Mill Programmer–Operator
Rand Aerospace and Defense —Corry, PA
- $21 - $26 an hour
- Overtime
- Background check
- Mid-level
- High school diploma or GED
- Profit sharing
- Flexible schedule
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2d

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Customer Service Manager, Aerospace

SKF -
Falconer, NY

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Job Details

Permanent
$123,000 - $139,000 a year

Benefits

Paid holidays
Disability insurance
Tuition reimbursement
Paid time off
Employee discount
Life insurance

Qualifications

Customer communication
Team development
Supervising experience
Leading team collaboration initiatives
Operational excellence initiatives
Productivity software
Process improvement planning
Team motivation (leadership skill)
Team building

Full Job Description

Requisition ID: 24780

Job Category: Services & Solution Delivery

Career level: Professional

Contract type: Permanent

Location: Falconer, NY, US

Customer Service Manager, Aerospace

Location: Falconer, Ny

Salary Range: $123,000.00 to $139,000.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at www.skf.com.

Summary:

This critical role will develop the team and implement a customer service strategy, fully aligned with our customers’ needs while delivering superior customer experience. This position will be responsible for improving customer experience by incorporating new techniques and technologies into the daily activities of both the customer and the customer service team.

Key Responsibilities:

Supervising day-to-day operations in the customer service department
Foster a culture of openness, empowerment, ownership and accountability
Handling escalations, addressing complaints and improving satisfaction
Support and drive company transformation
Review and support Accounts Receivable resolution and payment
Understand the operational objectives of the assigned account base
Continually drive improvements, aligned with our customers’ expectations, that facilitate ease of doing business with SKF
Provide clear and direct input to support resources (recruiting, mentoring, coaching, etc.) to ensure development and alignment of team members’ needs and customers’ requirements
Review and monitor orderbook to identify and manage critical escalations and forecast orders to ensure meeting customer deliveries.
Drive finished goods monthly shipments by holding weekly meetings with appropriate team members to identify, prioritize and resolve blocks
Review, monitor and drive the purchase order review process. Review with department Managers and measure against KPIs.
Handling and resolving customer complaints and returned goods, while analyzing root cause and proposing preventive actions.
Demonstrated ability to think strategically while implementing operationally
Take an innovative approach to ensure customer service meets the needs of SKF and the customer, leading them to the goal of delivering the highest level of Customer Experience possible.
Identify areas of opportunities and develop project plans to increase overall efficiency.
Participate in team meetings where you will need to solicit new ideas, provide feedback, coaching and identify opportunities for development and operational improvement.
Managing Customer Service at multiple sites (Falconer NY and Muskegon MI)

Qualifications/ Requirements:

Bachelor’s degree preferred in Business or related field of study
Minimum 5 years of experience in a leadership role with a solid track record of team building, lead and motivate a team.
2 + years of Customer Service experience, preferably in a customer-facing role
Solid foundation and values of Customer Service principles
Demonstrated ability to “think outside of the box” while challenging conventional thinking
Proven track record of proactive, continuous improvement and analytical skills to evaluate customer needs and improve processes.
Skilled in Microsoft Office suite
Strong organizational skills and ability to multi-task in fast-paced environment are a must.
Excellent verbal & written communication skills. Ability to effectively communicate with internal & external customers
Ability to travel as needed

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health.

Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Apply Now

Refine Your Search

customer service manager, aerospace jobs in jamestown, ny

Customer Service Manager, Aerospace

Manufacturing & Supply Chain IT Specialist

Nondestructive Examination (NDE) Shop Technician

Mechanical Design Engineer — Precision Machining & Product Development

CNC Manufacturing Process Engineer

CNC Mill Programmer–Operator

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