Snap Tech IT is hiring a Systems Administrator who wants to stay hands‑on and own real infrastructure—not just oversee it. In this MSP role, you’ll support and troubleshoot Windows servers, Microsoft 365, and network environments across multiple clients, handling escalated issues end‑to‑end while contributing to a collaborative, process‑driven team that values doing things right the first time.
This role is based in‑office in either Cumming, GA or Tempe, AZ, supporting multiple managed client environments locally and nationwide. This is not a help desk role and not a project‑only or architecture‑only position—you’ll be deeply involved in day‑to‑day systems and infrastructure work.
Role Details
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Locations: Cumming, GA or Tempe, AZ (in‑office)
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Job Type: Full-Time, Employee
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Experience: Senior-level (4+ years systems & network administration)
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Hours: Monday–Friday, 7:50am–5:00pm
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Salary: $70,000–$95,000 per year (based on experience) + performance bonuses
We value systems administrators who take ownership, document their work, and care about building stable, secure, well‑maintained environments.
This Role Is A Good Fit If You:
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Have 4+ years of hands‑on senior‑level systems administration experience (not total IT or help desk experience)
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Have supported Windows Server, Microsoft 365, and network infrastructure
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Have worked in an MSP or multi‑client environment
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Are comfortable owning complex technical issues from diagnosis through resolution
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Can context‑switch between multiple client environments throughout the day
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Value documentation, process, and doing things correctly the first time
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Can work independently without micromanagement
Core Responsibilities
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Resolve escalated systems, server, and infrastructure issues
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Support Windows Server, Microsoft 365, and workstation environments
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Troubleshoot network infrastructure including firewalls, switches, and wireless access points
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Resolve routing, VLAN, VPN, and network security issues
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Provide technical guidance and mentorship to Level 1 technicians
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Create and maintain network diagrams, SOPs, and client documentation in IT Glue
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Accurately track work and time in ConnectWise Manage
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Participate in scheduled after‑hours on‑call rotation
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Travel onsite within the local metro area as required (planned in advance)
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Culture touch: Enjoy a supportive, collaborative environment with peer recognition and certification competitions
Required Experience & Skills
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Minimum 5 years of professional experience supporting:
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Windows Server environments
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Network infrastructure (firewalls, switches, wireless)
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Prior experience in an MSP or multi‑client environment
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Strong troubleshooting, documentation, and communication skills
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Ability to explain technical concepts to non‑technical users
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Valid driver’s license and reliable transportation
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Ability to lift and move standard IT equipment as needed
Preferred (Not Required)
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CCNA or equivalent networking experience
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Microsoft certifications (MCSA, MCSE, or similar)
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Experience with ConnectWise Manage / Automate or similar PSA/RMM tools
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Familiarity with cybersecurity best practices in an MSP environment
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
About Snap Tech IT:
Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast—at a rate of 15 percent year over year. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.
You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that passion to our clients as their trusted IT partner.
