Are you passionate about helping others and delivering exceptional service? Do you thrive in a role where every interaction makes a difference? PSRS/PEERS is excited to announce an opportunity for a dedicated, detail-oriented professional to join our Member Services team as an Information Center Specialist I.
This is not just a job—it’s a chance to become the trusted first point of contact for thousands of Missouri educators and school employees. In this role, you’ll provide accurate, timely, and compassionate support to members navigating important decisions about their retirement benefits. You’ll answer questions, solve problems, and guide members through complex processes with clarity and confidence.
As an Information Center Specialist, you’ll represent PSRS/PEERS with professionalism and care, ensuring every member feels valued and supported. If you’re passionate about helping others, skilled at making complex information clear, and eager to join a mission-driven organization, this is your opportunity to build a meaningful career with purpose and growth. Apply today and become the voice that guides Missouri’s educators toward a secure and confident future.
Salary: $45,170 - $50,816 annually.
Pay within advertised range is commensurate with education and experience.
Job Type: Full-time with benefits.
Location: Jefferson City, Missouri. Telecommute up to two days per week once trained.
About PSRS/PEERS
PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving over 320,000 members. In partnership with Missouri’s public-school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.
Our Member Services team operates from our newly remodeled and expanded headquarters at 3210 West Truman Boulevard in Jefferson City, Missouri. Designed with both innovation and comfort in mind, our facility features state-of-the-art technology, advanced security, ergonomic workspaces, and collaborative areas that foster teamwork and productivity.
We offer a flexible, employee-friendly work environment with ample on-site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.
About the Role: Where Knowledge Creates Confidence
As an Information Center Specialist, you will serve as a knowledgeable and trusted resource for members reaching out with questions related to retirement eligibility, benefit plan options, purchases, refunds, and survivor benefits. You will be responsible for providing clear, accurate, and thorough guidance, whether interacting through phone calls, emails, or live chats, ensuring every member receives support that reflects the professionalism and care PSRS/PEERS is known for.
Your day‑to‑day responsibilities will include conducting detailed reviews of membership records to understand each member’s unique situation, calculating personalized benefit estimates, and assisting members in registering for educational seminars and counseling sessions. You will help troubleshoot website and online account issues, guiding members through processes that are often critical to their financial planning. Additionally, you will prepare verification letters, document every interaction with precision, and initiate workflows that ensure follow‑up tasks are completed efficiently and consistently.
A key part of this role involves maintaining a strong understanding of the statutes, regulations, policies, and procedures that govern the retirement systems. Staying informed allows you to provide reliable information, anticipate member needs, and contribute to a seamless and supportive member experience. Over time, you will become an essential point of contact not only for routine inquiries but also for more complex situations requiring deeper knowledge and thoughtful guidance.
Job Requirements
The ideal candidate for this role is someone who thrives in a fast-paced, service-focused environment and takes pride in delivering exceptional member experiences. Success in this position requires strong communication skills, both written and verbal, paired with the ability to simplify complex information for members in a clear, professional manner.
Attention to detail and organizational skills are key, as you’ll be managing multiple inquiries, documenting interactions accurately, and ensuring workflows are completed promptly. Proficiency in Microsoft Office and solid data entry skills will help you navigate systems efficiently, while a commitment to accuracy and confidentiality will ensure member trust.
To excel in this role, you’ll need to be adaptable, resourceful, and eager to learn. Staying current on statutes, regulations, and policies will be essential to providing accurate guidance. You’ll also need to demonstrate empathy and patience, as you’ll often assist members during important life decisions.
A high school diploma or GED equivalent and at least two years of office experience are required; pension experience is preferred. A valid Missouri driver’s license is necessary for occasional in-state travel, including overnight stays. Once trained, you’ll enjoy the flexibility to telecommute up to two days per week.
Be the Voice That Makes a Difference
This isn’t your typical call center position—it’s a dynamic, multi‑faceted role that blends customer service, technical proficiency, and member education in a way that directly impacts the experience of Missouri’s public educators. As an Information Center Specialist, you’ll be the first voice members hear when they reach out for assistance, setting the tone for their entire interaction with PSRS/PEERS. Your ability to listen carefully, communicate clearly, and provide thoughtful guidance will shape how members understand their retirement benefits and navigate important decisions.
Beyond answering questions, you’ll take a deeper dive into member records to provide personalized benefit estimates, walk members through complex retirement scenarios, and help them evaluate options that can have long‑term financial implications. You will troubleshoot online account issues, assist with navigating the PSRS/PEERS website, and manage seminar registrations to ensure members have access to the educational resources they need. You may also represent PSRS/PEERS at in‑person events and informational meetings across the state, serving as a knowledgeable and trusted resource in a variety of settings.
Your work extends behind the scenes as well. You will play an important role in system testing for pension administration enhancements, annual benefit statements, and tax forms—helping ensure the accuracy, consistency, and compliance of member‑facing information. During periods of lighter call volume, you’ll support other departments through a variety of administrative tasks, gaining visibility into different parts of the organization and contributing to broader team efficiency. The variety within this role makes it ideal for someone who thrives on learning, enjoys problem‑solving, and finds fulfillment in making a meaningful difference in members’ lives.
Why You’ll Love Working at PSRS/PEERS
At PSRS/PEERS, we believe in supporting our employees as much as they support our mission. We offer a flexible, employee-friendly work environment with opportunities to telecommute and maintain a healthy work-life balance. Our comprehensive benefits package includes a robust Health Savings Account (HSA), dental and vision coverage, and membership in a defined benefit pension plan that provides lifetime retirement benefits after just five years of vesting.
Time off is generous— employees start with three weeks of paid vacation and three weeks of sick leave annually, in addition to 12 paid holidays each year. We also invest in your growth, offering tuition assistance, ongoing training, and professional development opportunities. High-performing team members may be invited to participate in our leadership development program.
Beyond professional development, we foster a sense of community and connection through on-site and off-site events, volunteer initiatives, and employee-driven charitable efforts organized by our employee fund— creating countless ways to get involved and stay engaged.
