Top 58 Call center representative Jobs in Johnston, Ia

Customer Support Representative
viva —Johnston, IA
- $17.50 - $19.50 an hour
- 8 hour shift
- Research
- Mid-level
- Organizational skills
- Work from home
4d
Customer Experience Representative
EMC Insurance —Des Moines, IA
- $43,081 - $65,482 a year
- Full-time
- Marketing
- Basic math
- Research
4d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Customer Service Rep
GXO Logistics —Des Moines, IA
- Overtime
- Microsoft Excel
- Pass drug screening
- High school diploma or GED
Dispatcher and Customers Service Representative
Aspen Waste Systems of Iowa —Des Moines, IA
- Residential
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Des Moines, IA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Bilingual (Spanish) Customer Service Representative (Remote - Iowa)
Aureon —West Des Moines, IA
- Remote
- Spanish
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Mom's Meals —Des Moines, IA
- $17 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- HIPAA
- 401(k)
- Paid time off
Quick Apply
Remote Customer Service Representative
Afni, Inc. —Des Moines, IA
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
Customer Service Representative (CSR)
Integra Electrical —Indianola, IA
- $37,740 - $52,000 a year
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Sales & Service Representative I, Front Counter
Mediacom Communications Corporation —Des Moines, IA
- $15.75 - $16.00 an hour
- Overtime
- High school diploma or GED
- Driver's License
- Travel
- Wellness program
- Paid holidays
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Des Moines, IA
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Account Representative
Interstate Batteries —Urbandale, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Sales Account Representative
Interstate Batteries —Urbandale, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Bilingual Call Center Representative - PHC Administrative Office
Primary Health Care Inc —Des Moines, IA
- $17.00 - $25.50 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Continuing education credits
- Health savings account
Quick Apply
6d
Contact Us, Collections Representative
Blitt and Gaines, P.C. —Des Moines, IA
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Outbound Sales Representative
FLS Connect —Des Moines, IA
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
Guest Services Representative (Sonesta Simply Suites – Overnight On-Call w/ On-Site Availability)
J&P Hospitality Management, LLC —West Des Moines, IA
- $12 - $15 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Bilingual Customer Service Representative
Mom's Meals —Des Moines, IA
- From $18 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Computer literacy
- 401(k)
- Paid time off
Quick Apply
Respiratory Support Coordinator
AdaptHealth, LLC —Clive, IA
- Background check
- HIPAA
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply

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Customer Support Representative

viva -
Johnston, IA

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Job Details

$17.50 - $19.50 an hour
4 days ago

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Major Purpose
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Major Duties
Provide advanced product/service information and respond to complex customer questions about the product/service.
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge
Leverages Digital Communications with Customers
Masters Service Conversations
Navigates Customer Challenges
Strengthens Customer Connections
Customer-Focused Approach
Builds Customer Loyalty
Service Into Sales
In-Depth Questioning
Initiates Compelling Sales Conversations
Builds Rapport
Knows the Buying Influences
Manages Buyer Indifference
Understands Issues/Motivations

Education
Post-Secondary Non-Tertiary Education

Work Experience
Very limited (0 to 3 months)
Experienced practitioner able to work unsupervised (13 months to 3 years)

E-Commerce Customer Support Representative

PRIMARY RESPONSIBILITIES & DUTIES:

Take inbound calls and occasional emails from client 's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Document every interaction effectively in our internal case management system
Approximately 15-20 calls/day

IDEAL CANDIDATES SHOULD HAVE:

Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Call Center experience
6+ months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Willingness to work occasional overtime and holidays
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace

Contact Center is open from 7am - 6pm CST, Monday - Friday

Three shifts available that rotate within the 11-hour operation:
7:00am - 3:30pm
8:00am - 4:30pm
9:30am - 6:00pm
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week with the option to work from home on Friday's

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Apply Now

Refine Your Search

call center representative jobs in johnston, ia

Customer Support Representative

Customer Experience Representative

Tier 1 Technical Support Representative (REMOTE IOWA)

Customer Service Rep

Dispatcher and Customers Service Representative

Inbound Sales Representative (Remote/Central Time)

Bilingual (Spanish) Customer Service Representative (Remote - Iowa)

Customer Service Representative

Remote Customer Service Representative

Customer Service Representative (CSR)

Customer Sales & Service Representative I, Front Counter

Licensed Insurance Sales Representative (Remote / Home-Based)

Account Representative

Sales Account Representative

Bilingual Call Center Representative - PHC Administrative Office

Contact Us, Collections Representative

Outbound Sales Representative

Guest Services Representative (Sonesta Simply Suites – Overnight On-Call w/ On-Site Availability)

Bilingual Customer Service Representative

Respiratory Support Coordinator

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