Top 481 Documentation and knowledge management specialist Jobs in Johnston, Ia

Documentation and Knowledge Management Specialist
Delta Dental of Iowa —Johnston, IA
- Full-time
- Microsoft Word
- Microsoft Excel
- HIPAA
- Dental insurance
Underwriter - Detail-Oriented | Process-Focused | Customer Support Specialist
R&A Risk Professionals —Urbandale, IA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Customer service
Quick Apply
People & Culture Total Rewards Specialist
Iowa Community Choice Credit Union —Johnston, IA
- $75,000 - $82,500 a year
- 5 years
- Research
- Office
- Health insurance
- Parental leave
Quick Apply
Accounting Specialist
Decoding HR LLC —Clive, IA
- Online Application
- CPA
- Office
- Finance
Quick Apply
3d
ELECTRIC TRAINING SPECIALIST
Iowa Association of Municipal Utilities —Iowa
- $95,000 - $115,000 a year
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Federal QCM and QC Professionals – CQM Required Preferred
Elite Recruiting & Consulting Services —Des Moines, IA
- Online Application
- Construction site
- Mid-level
- Travel
Quick Apply
Residential Lawn Specialist/Aerator
TruGreen —Ankeny, IA
- $27,669 - $58,865 a year
- Full-time
- Clean driving record
- Basic math
- DOT physical examination
- Paid training
- Health insurance
Quick Apply
iJAG Out-of-School Specialist, Great Oaks Charter School
iJAG —Des Moines, IA
- School experience
- Mid-level
- Master's degree
Quick Apply
Employee Health and Safety Specialist
Hussmann Corporation —Altoona, IA
- Full-time
- Microsoft Outlook
- 5 years
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Senior Casualty Claims Specialist - Central Time Zone
Liberty Mutual —Des Moines, IA
- $61,000 - $126,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
12h
Asset Recovery Specialist
GreenState Credit Union —Clive, IA
- $38.06 - $44.50 an hour
- Overtime
- 5 years
- Mid-level
- Office
FT/ PT Entry Level Mental Health Professional
Optimae LifeServices —Adel, IA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
FT/ PT Entry Level Mental Health Professional - Community Services
Optimae LifeServices —Perry, IA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Family Life Specialist (Part Time)
Martha's House of Hope —Ames, IA
- $18 - $22 an hour
- Part-time
- Background check
- Driver's License
- Education
Quick Apply
17h
Trailer Sales Professional
Jim Hawk Truck Trailers, Inc. —Altoona, IA
- Full-time
- In person
- CRM software
- Clean driving record
- Sales
- Paid holidays
- Health insurance
Quick Apply
Entry Level Mental Health Professional - PT/FT - Community Services
Optimae LifeServices —Adel, IA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
12d
Federal Construction Professionals – QCM, Superintendent, PM
Elite Recruiting & Consulting Services —Des Moines, IA
- Online Application
- OSHA
- Construction site
- Travel
Quick Apply
Full-Time Entry Level Mental Health Professional: 4pm-12am and 12am-8am
Optimae LifeServices —Woodward, IA
- $16 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Entry Level Mental Health Professional
Optimae LifeServices —West Des Moines, IA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
Quick Apply
12d
Automotive Accounting Specialist - Porsche Des Moines
Ed Morse Automotive Group —West Des Moines, IA
- Full-time
- Dealership
- Mid-level
- 3 years
- Wellness program
- Paid holidays
11d

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Documentation and Knowledge Management Specialist

Delta Dental of Iowa -
Johnston, IA

Apply Now

Job Details

Full-time

Benefits

Dental insurance

Qualifications

Microsoft Word
Microsoft Excel
HIPAA compliance
Presentation software
HIPAA
Healthcare privacy protection
Collaborative technology platforms
Microsoft Teams
SharePoint
Cross-functional collaboration
Technical Proficiency
Cross-functional communication

Full Job Description

Description:

Come Smile with Us!

Join Delta Dental of Iowa as a Documentation & Knowledge Management Specialist where you will help unlock institutional knowledge, strengthen process clarity, and build a more connected, future-ready organization. You will partner cross-functionally with teams and leaders across the enterprise to create, maintain, and improve process and technical documentation, ensuring critical information is clear, accessible, and scalable. You will leverage tools like SharePoint to organize and manage knowledge effectively, enabling stronger collaboration, more consistent execution, and faster onboarding and upskilling. Additionally, you will support the vendor management lifecycle by maintaining consistent and accurate records, tracking key milestones and requirements, and ensuring alignment to established processes. Your work will play a key role in driving efficiency, reducing reliance on individual expertise, and supporting how the organization learns and grows.

Learn why Jennifer enjoys working on the Operations team.

Essential Functions and Principal Accountabilities

Develop, maintain, and improve process documentation, procedures, job aids, and reference materials for workflows across the organization.
Translate complex business, regulatory, compliance, and technical requirements into clear, practical documentation that supports consistent execution.
Partner with enterprise subject matter experts to gather inputs, capture decision logic, and document both the “how” and “why” behind processes to ensure continuity of knowledge across teams.
Capture and translate institutional and historical knowledge from tenured staff into structured, accessible documentation that supports knowledge transfer, onboarding, and cross-training.
Partner with leaders to identify critical knowledge gaps and proactively document processes that reduce dependency on individual contributors and support a more resilient, future-ready workforce.
Develop, maintain, and promote enterprise standards for process documentation, including templates, formatting, and best practices to ensure consistency and usability across departments.
Educate and support teams in adopting standardized documentation practices and tools, driving alignment in how information is created, maintained, and shared.
Monitor and reinforce adoption of documentation standards across teams to support long-term consistency and sustainability.
Maintain document governance, version control, and update cycles to ensure materials remain current as processes, tools, or regulations change.
Design and maintain information architecture within SharePoint (site structure, navigation, document libraries). Ensure documentation is organized, stored, and easily accessible within designated systems (e.g., SharePoint or knowledge repositories) enabling teams to quickly locate and use information.
Partner with business teams to support workflow automation and content lifecycle management within SharePoint.
Identify gaps or inconsistencies in documentation or processes and recommend opportunities for clarity, efficiency, or improvement.
Partner with process owners and leaders to communicate updates and changes to policies and procedures to relevant stakeholders.
Serve as a coordination point between vendor owners and internal partners, ensuring vendor-related activities are tracked, documented, and aligned to established processes.
Support the implementation of consistent vendor management practices across departments and maintain organized, audit-ready vendor records.
Establish and maintain positive working relationships with internal and external stakeholders.
Adhere to quality, documentation, and turnaround time standards.
Comply with all company policies and procedures, including applicable DDPA standards.
Maintain strict confidentiality and adhere to all HIPAA requirements.
Perform other duties as assigned.

Requirements:

Required

Bachelor’s degree or equivalent experience in business, healthcare administration, technical writing, compliance, or a related field.
Experience in process documentation, technical writing, project coordination, or a related role.
Strong written communication skills, with the ability to create clear, practical, and user-friendly documentation.
Ability to organize complex information and translate it into easy-to-use procedures and materials.
Experience working collaboratively across departments and influencing without direct authority.
Strong attention to detail, follow-through, and organizational skills with the ability to manage multiple priorities.
Proficiency with Microsoft 365 tools (Word, Excel, PowerPoint, SharePoint, Teams).
Ability to balance focused documentation work with coordination and administrative responsibilities.
Ability to maintain strict confidentiality; adherence to all HIPAA laws.
Dependability in attendance and punctuality.

Preferred

Experience in healthcare, insurance, or a regulated environment.
Experience designing or administering SharePoint sites, document libraries, or workflows.
Experience with project tracking or workflow management tools.
Familiarity with documentation governance, knowledge management practices, or regulatory documentation requirements.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Apply Now

Refine Your Search

documentation and knowledge management specialist jobs in johnston, ia

Documentation and Knowledge Management Specialist

Underwriter - Detail-Oriented | Process-Focused | Customer Support Specialist

People & Culture Total Rewards Specialist

Accounting Specialist

ELECTRIC TRAINING SPECIALIST

Federal QCM and QC Professionals – CQM Required Preferred

Residential Lawn Specialist/Aerator

iJAG Out-of-School Specialist, Great Oaks Charter School

Employee Health and Safety Specialist

Senior Casualty Claims Specialist - Central Time Zone

Asset Recovery Specialist

FT/ PT Entry Level Mental Health Professional

FT/ PT Entry Level Mental Health Professional - Community Services

Family Life Specialist (Part Time)

Trailer Sales Professional

Entry Level Mental Health Professional - PT/FT - Community Services

Federal Construction Professionals – QCM, Superintendent, PM

Full-Time Entry Level Mental Health Professional: 4pm-12am and 12am-8am

Entry Level Mental Health Professional

Automotive Accounting Specialist - Porsche Des Moines

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