Top 9 Help desk specialist i Jobs in Johnstown, Pa

Help Desk Specialist I
AmeriServ Bank —Johnstown, PA
- On call
- Office
- High school diploma or GED
- Analysis skills
Solution Center - Internal Specialist III
S&T Bank —Indiana, PA
- $15.00 - $30.53 an hour
- Full-time
- Mid-level
Salon Customer Experience Specialist
JCPenney —Johnstown, PA
- From $12 an hour
- Sanitation
- In-person
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Certified Peer Specialist
Alternative Community Resource Programs Inc —Johnstown, PA
- $14 - $17 an hour
- Part-time
- Adults
- Office
- Driver's License
Quick Apply
Certified Recovery Specialist (CRS)
Alternative Community Resource Programs Inc —Johnstown, PA
- $15 - $17 an hour
- Part-time
- Office
- High school diploma or GED
- Mentoring
Quick Apply
Salon Customer Experience Specialist - Indiana Mall
JCPenney —Indiana, PA
- $12 - $15 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

Related jobs to explore

Based on your search for help desk specialist i

Help Desk Specialist I
AmeriServ Bank —Johnstown, PA
Being part of the on-call rotation requires documentation of calls and or emails received with details of the resolution in the ticketing system.
Entry Level Software Specialist
CemSites —Perryopolis, PA
Take on technical assignments and special projects from our software engineering and design team. An entry-level position for aspiring software engineers, web…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Call Center Customer Service Agent
Fortuity —Columbus, OH
Interact with customers via telephone, email, online chat, or in person to provide support and information regarding account inquiries, products, and other…
$16 - $20 an hour
Quick Apply
Desktop & Education Support Specialist
The Ohio State University —Columbus, OH
Provide s technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and…
$22.93 - $25.83 an hour
10d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk specialist i in johnstown, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk specialist i jobs near johnstown, pa

Customer Experience Specialist jobs in Columbia, MO

Behavioral Specialist jobs in Nashville, TN

No Experience jobs in Tyler, TX

Community Support Specialist jobs in St. Louis, MO

Customer Experience Specialist jobs in Oregon, OH

Customer Experience Specialist jobs in Maryville, TN

No Experience Cdl B Driver jobs in Illinois

Solution Specialist jobs in Brooklyn, NY

Solution Specialist jobs in Salt Lake City, UT

Solution Specialist jobs in New Hampshire

Solution Specialist jobs in San Diego, CA

Ukg Specialist jobs in Remote

Contract Specialist jobs in Las Vegas, NV

Information Technology Specialist jobs in Columbus, OH

Information Technology Specialist jobs in Latham, NY

Information Technology Specialist jobs in El Dorado Hills, CA

Child Life Specialist jobs in Los Angeles, CA

Child Life Specialist jobs in St. Louis, MO

Information Technology Specialist jobs in Virginia Beach, VA

Helpdesk Specialist jobs in West Des Moines, IA

Help Desk Specialist I

AmeriServ Bank -
Johnstown, PA

Apply Now

Job Details

Qualifications

High school diploma or GED
IT department experience

Full Job Description

SUMMARY OBJECTIVE:

Maintain a reliable technology environment by responding to client calls and assisting them by resolving their issues or escalating the issue to the appropriate person. Assist setting up and maintaining client access privileges for various IT Systems.

ESSENTIAL FUNCTIONS

1. The IT Support area is the main client contact point for IT related issues; (IT hardware, software, applications, telephones, etc.) This position is responsible for receiving clients’ calls, resolving the caller’s issue, or escalating to the appropriate party.

2. Keep track of incoming requests within incident management ticketing system. Enter the important details including steps to resolve the issue accurately and in a timely manner based on the standard SLA’s. Assign tickets to the appropriate support operator when necessary. Enter on-call tickets the coming from e-mail, in-person, and chat.

3. Manage various systems access accounts in accordance with established policies and IT Control. Ensure all employee access requests are completed accurately and on time.

4. Function as liaison between the client, IT Support Team and Network/Voice Team, and application administrations to determine who has the expertise to handle issues.

5. Recognize more serious situations and alert the appropriate administrator(s) of the issues that warrant immediate attention and alert the other clients of serious problems.

6. Function as main source of companywide or departmental communications regarding system related issues. Notify clients of any planned updates or outages that could affect daily operations.

7. When required assist with configuring new and repurposed IT equipment in accordance with the established configuration requirements. Provide high-level customer service when deploying all IT equipment to an end-user following the installation procedure.

8. Apply software patches to IT equipment in accordance with the established change management practices, using the automated patch management system where applicable.

9. Adhere to IT policies and procedures.

10. Maintain and update IT Support documentation and knowledge base system for customer self-service portal.

11. Act as part of the “After hours” on call support team including response to system notifications and incidents. Being part of the on-call rotation requires documentation of calls and or emails received with details of the resolution in the ticketing system.

12. Continue to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education.

13. Maintain a good working relationship with Company employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization.

14. Follow the core principles representing the ideal behaviors that will guide the IT Team to success: 1.) Respect Others, 2.) Give Your Best, 3.) Be Accountable, 4.) Communicate Transparently and Effectively, 5.) Inquire and Provide Honest Feedback, and 6.) Commit to a Lifetime of learning.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

This position requires no supervision of employees.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS:

The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing – perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading.

Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time, walking and sitting.

TRAVEL:

Moderate travel is required for this position.

COMPENTENCIES:

1. Strong Communication Proficiency

2. Technology Savvy

3. Customer/Client Focus

4. Deadline Oriented

5. Analytical Skills

6. Interpersonal Skills

7. Ethical Conduct

REQUIRED/PREFERRED EDUCATION and EXPERIENCE:

An associate degree in an Information-related field with at least 1 year of IT-related experience is preferred or a high school education with at least 3 years IT-related experience is required. A practical knowledge of mobile and PC operating and application systems with an understanding of network topologies is required. A proven ability to diagnose and correct operating system and application problems. Strong interpersonal, analytical and communication skills are required.

Professional demeanor with clear and direct communication skills. Self-motivated and results oriented. Ability to thrive under pressure and deliver effectively in a fast-paced environment. Ability to manage multiple priorities effectively and consistently.

Experience

Required

1 - 3 years: 1-3 years IT-related experience is required.

Education

Required

High School/GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

help desk specialist i jobs in johnstown, pa

Help Desk Specialist I

Solution Center - Internal Specialist III

Salon Customer Experience Specialist

Certified Peer Specialist

Certified Recovery Specialist (CRS)

Salon Customer Experience Specialist - Indiana Mall

Military Service - U.S. Navy, Information Technology Professional

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for help desk specialist i in johnstown, pa

Explore jobs in more locations

Experience

Education

Job Seeker Tools

Employer Tools

Browse

Stay Connected