Top 35 It help desk Jobs in Johnstown, Pa

Help Desk Specialist I
AmeriServ Bank —Johnstown, PA
- On call
- Office
- High school diploma or GED
- Analysis skills
IT Helpdesk Technician
viLogics —Ebensburg, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Information Technology Generalist 1 SCI Laurel Highlands
Commonwealth of PA —Somerset, PA
- $60,538 - $92,010 a year
- Full-time
- Mid-level
- 1 year
- Associate's degree
- Paid parental leave
- Health insurance
13d
IT Support Technician
Adelphoi Village Inc —Latrobe, PA
- Full-time
- Computer literacy
- Entry level
- 403(b) matching
- Disability insurance
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Johnstown, PA
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
2d
IT Support Technician
All Lines Technology —Robinson, PA
- Email
- Computer science
- Azure
- Computer Science
Quick Apply
11d
Security Technician
Pitt Bull Secure Technologies —Johnstown, PA
- Background check
- Mid-level
- Assembly
Solution Center - Internal Specialist III
S&T Bank —Indiana, PA
- $15.00 - $30.53 an hour
- Full-time
- Mid-level
Network Support Analyst
First Commonwealth Bank —Indiana, PA
- On call
- Mid-level
- High school diploma or GED
- Associate's degree
Quick Apply
5d
IT Analyst
Kennametal —Latrobe, PA
- Computer science
- Azure
- Computer Science
11d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Johnstown, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Desktop Support Technician
Ovation Workplace Services —Natrona Heights, PA
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$35,000 - $47,000 a year
Quick Apply
6h
Desktop Support Technician
Ovation Workplace Services —Monroeville, PA
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$35,000 - $47,000 a year
Quick Apply
6h

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk in johnstown, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk jobs near johnstown, pa

Network Analyst jobs in Cleveland, OH

Entry Level Data Analyst Government jobs in Los Angeles, CA

Comptia Network+ jobs in Atlanta, GA

Network Engineer jobs in Little Rock, AR

Network Analyst jobs in New York, NY

Network Analyst jobs in Chicago, IL

Network Analyst jobs in San Antonio, TX

Network Administrator jobs in Huntsville, AL

Customer Experience Specialist jobs in New York, NY

Technical Specialist jobs in Brighton, CO

Technical Specialist jobs in Lafayette, LA

Technical Specialist jobs in Columbia, SC

Prior Authorization Specialist jobs in Denver, CO

Technical Specialist jobs in Oklahoma City, OK

Technical Support Specialist jobs in Seattle, WA

It Analyst jobs in Birmingham, AL

It Analyst jobs in Leland, NC

It Help Desk jobs in San Antonio, TX

Financial Analyst jobs in Rochester, NY

Trust Safety Analyst jobs in San Jose, CA

Help Desk Specialist I

AmeriServ Bank -
Johnstown, PA

Apply Now

Job Details

Qualifications

High school diploma or GED
IT department experience

Full Job Description

SUMMARY OBJECTIVE:

Maintain a reliable technology environment by responding to client calls and assisting them by resolving their issues or escalating the issue to the appropriate person. Assist setting up and maintaining client access privileges for various IT Systems.

ESSENTIAL FUNCTIONS

1. The IT Support area is the main client contact point for IT related issues; (IT hardware, software, applications, telephones, etc.) This position is responsible for receiving clients’ calls, resolving the caller’s issue, or escalating to the appropriate party.

2. Keep track of incoming requests within incident management ticketing system. Enter the important details including steps to resolve the issue accurately and in a timely manner based on the standard SLA’s. Assign tickets to the appropriate support operator when necessary. Enter on-call tickets the coming from e-mail, in-person, and chat.

3. Manage various systems access accounts in accordance with established policies and IT Control. Ensure all employee access requests are completed accurately and on time.

4. Function as liaison between the client, IT Support Team and Network/Voice Team, and application administrations to determine who has the expertise to handle issues.

5. Recognize more serious situations and alert the appropriate administrator(s) of the issues that warrant immediate attention and alert the other clients of serious problems.

6. Function as main source of companywide or departmental communications regarding system related issues. Notify clients of any planned updates or outages that could affect daily operations.

7. When required assist with configuring new and repurposed IT equipment in accordance with the established configuration requirements. Provide high-level customer service when deploying all IT equipment to an end-user following the installation procedure.

8. Apply software patches to IT equipment in accordance with the established change management practices, using the automated patch management system where applicable.

9. Adhere to IT policies and procedures.

10. Maintain and update IT Support documentation and knowledge base system for customer self-service portal.

11. Act as part of the “After hours” on call support team including response to system notifications and incidents. Being part of the on-call rotation requires documentation of calls and or emails received with details of the resolution in the ticketing system.

12. Continue to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education.

13. Maintain a good working relationship with Company employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization.

14. Follow the core principles representing the ideal behaviors that will guide the IT Team to success: 1.) Respect Others, 2.) Give Your Best, 3.) Be Accountable, 4.) Communicate Transparently and Effectively, 5.) Inquire and Provide Honest Feedback, and 6.) Commit to a Lifetime of learning.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

This position requires no supervision of employees.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS:

The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing – perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading.

Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time, walking and sitting.

TRAVEL:

Moderate travel is required for this position.

COMPENTENCIES:

1. Strong Communication Proficiency

2. Technology Savvy

3. Customer/Client Focus

4. Deadline Oriented

5. Analytical Skills

6. Interpersonal Skills

7. Ethical Conduct

REQUIRED/PREFERRED EDUCATION and EXPERIENCE:

An associate degree in an Information-related field with at least 1 year of IT-related experience is preferred or a high school education with at least 3 years IT-related experience is required. A practical knowledge of mobile and PC operating and application systems with an understanding of network topologies is required. A proven ability to diagnose and correct operating system and application problems. Strong interpersonal, analytical and communication skills are required.

Professional demeanor with clear and direct communication skills. Self-motivated and results oriented. Ability to thrive under pressure and deliver effectively in a fast-paced environment. Ability to manage multiple priorities effectively and consistently.

Experience

Required

1 - 3 years: 1-3 years IT-related experience is required.

Education

Required

High School/GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

it help desk jobs in johnstown, pa

Help Desk Specialist I

IT Helpdesk Technician

Information Technology Generalist 1 SCI Laurel Highlands

IT Support Technician

Geek Squad Agent (Retail Store)

IT Support Technician

Security Technician

Solution Center - Internal Specialist III

Network Support Analyst

IT Analyst

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk in johnstown, pa

Explore jobs in more locations

Experience

Education

Job Seeker Tools

Employer Tools

Browse

Stay Connected