Top 97 Windows system Jobs in Johnstown, Pa

IT Helpdesk Technician
viLogics —Ebensburg, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
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Field Service Technician II, Conveying & Loading
BEUMER Group —Pennsylvania
- $33 - $39 an hour
- Full-time
- Customer service
- Mid-level
- Windows
- Paid holidays
- Disability insurance
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Field Service Technician
Venture HR —Pennsylvania
- $35 - $43 an hour
- Full-time
- Microsoft Excel
- Mechanic experience
- Mid-level
- Health savings account
- Health insurance
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1d
Production Supervisor
Refresco —Pennsylvania
- $70,000 - $92,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
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IT Infrastructure Manager
CFS —Latrobe, PA
- Up to $145,000 a year
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
2d
Security Officer
Calder Management —Johnstown, PA
- From $12 an hour
- Full-time
- Background check
- Writing skills
- English
- Health insurance
- Paid time off
Quick Apply
11d
Security Guard
Concurrent Technologies Corporation —Johnstown, PA
- Part-time
- Background check
- Basic math
- Mid-level
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IT Support Technician
All Lines Technology —Robinson, PA
- Email
- Computer science
- Azure
- Computer Science
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11d
IT Analyst
Kennametal —Latrobe, PA
- Computer science
- Azure
- Computer Science
11d
Unarmed Security Officer
National Patrol Services —Johnstown, PA
- $14 - $15 an hour
- Overtime
- 18 years or older
- CPR Certification
- Military
- Paid holidays
Quick Apply
8d
Housekeeping (Second Shift)
Kitron Technologies, Inc. —Windber, PA
- Monday to Friday
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
4d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Johnstown, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Universal Banker
S&T Bank —Armagh, PA
- $17.50 - $30.84 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
9d
Geek Squad Senior Repair Technician
Best Buy —Johnstown, PA
- $16.39 - $22.95 an hour
- Part-time
- Mid-level
- Windows
- 1 year
- Paid time off
- Employee discount
8d
Senior Cybersecurity Engineer Specialist
Concurrent Technologies Corporation —Johnstown, PA
- Full-time
- Background check
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
Bioinformatics Engineer
WINDBER RESEARCH INSTITUTE —Windber, PA
- Full-time
- Computer Science
- Windows
- Master's degree
IT Manager- Infrastructure
City Brewing Co —Latrobe, PA
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
1d
Idlewild and SoakZone: Facilities Maintenance Assistant
Herschend Family Entertainment —Ligonier, PA
- Part-time
- 18 years or older
- Spanish
- Clean driving record
- Flexible schedule
Teller
S&T Bank —Blairsville, PA
- $16.00 - $22.56 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
SWITCHBOARD OPERATOR/TELECOMMUNICATIONS REPRESENTATIVE
Excela Health Latrobe Hospital —Latrobe, PA
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Hospital
- COVID-19 protective measures
Quick Apply

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windows system jobs near johnstown, pa

IT Helpdesk Technician

viLogics -
Ebensburg, PA

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Computer operation
Office equipment routine maintenance
Computer science
Mobile device support
MCITP
Email customer support
Computer Science
Linux support
Phone communication
Associate's degree in computer science
IT asset management
Incident report management
Efficiency improvement
Laptop (troubleshooting support)
IT system monitoring
Hardware maintenance
IT security awareness training implementation
Performance Reporting
Security policy Implementation (information security management)
Operating system updates
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Incident response monitoring
Help files
Patch management
Associate's degree in information technology

Full Job Description

The IT Helpdesk Technician position is a vital role within the viLogics organization. It’s the first point of contact with most customers. This position is responsible for providing technical support to users by diagnosing and resolving IT-related issues. This role involves technical knowledge, problem-solving skills, and customer service abilities. Below is a detailed position description for an IT Helpdesk Technician:

Position Overview:

The IT Helpdesk Technician is responsible for providing first-line technical support to users experiencing hardware, software, and network issues. The technician is expected to diagnose problems, implement solutions, and ensure that IT services are running smoothly. This role involves handling incoming support requests, managing the IT helpdesk ticketing system, and escalating complex issues to higher-level IT staff when necessary.

Key Responsibilities:

Technical Support:
- Provide prompt and effective technical support to users, resolving issues related to hardware, software, network, and peripheral devices.
- Troubleshoot and resolve issues with computers, printers, mobile devices, and other IT equipment.
- Assist users with software installations, updates, and configurations.

Helpdesk Management:
- Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests.
- Ensure that all helpdesk tickets are addressed within the established service level agreements (SLAs).
- Track and document the progress of each ticket, providing regular updates to users and closing tickets once issues are resolved.

Remote Support:
- Provide remote support to users via phone, email, or remote desktop tools.
- Guide users through troubleshooting steps over the phone or via remote access, resolving issues without the need for an on-site visit.
- Assist remote or off-site employees with IT-related issues to ensure continuity of work.

Hardware and Software Maintenance:
- Perform routine maintenance on IT hardware, including desktops, laptops, printers, and network equipment.
- Install, configure, and update software applications as required.
- Monitor and maintain IT systems to ensure they are running efficiently and securely.

User Training and Education:
- Provide users with training on basic IT tasks, such as using new software, managing passwords, and adhering to IT security policies.
- Create and distribute user guides and documentation to help users troubleshoot common issues independently.
- Offer ongoing support and education to improve user proficiency with IT systems and tools.

Incident Management:
- Identify recurring issues and escalate them to higher-level IT staff or management for further investigation and resolution.
- Collaborate with other IT team members to address complex issues that require a team-based approach.
- Participate in incident response efforts, including diagnosing and mitigating IT security incidents.

System Monitoring and Reporting:
- Monitor system performance and network activity, identifying potential issues before they impact users.
- Generate reports on helpdesk activity, including ticket volumes, response times, and common issues.
- Provide feedback to IT management on trends and areas for improvement in IT services.

Inventory Management:
- Maintain an inventory of IT assets, including hardware, software licenses, and peripheral devices.
- Track the allocation of IT equipment to users and manage the lifecycle of IT assets, including replacements and disposals.
- Ensure that all IT assets are accounted for and properly maintained.

Compliance and Security:
- Adhere to IT security policies and procedures, ensuring that users comply with security protocols such as password management and data protection.
- Assist with the implementation of IT security measures, such as installing antivirus software, configuring firewalls, and applying security patches.
- Report any security breaches or vulnerabilities to IT management immediately.

Continuous Improvement:
- Stay updated on the latest IT trends, tools, and best practices to enhance the quality of support provided.
- Participate in training and development opportunities to improve technical skills and knowledge.
- Suggest improvements to helpdesk processes and procedures to increase efficiency and user satisfaction.

Qualifications:

Education: An associate’s degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are also beneficial.
Experience: 1-3 years of experience in an IT support or helpdesk role.
Skills:
- Strong technical knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
- Proficiency in troubleshooting IT issues, including hardware failures, software glitches, and network problems.
- Familiarity with IT helpdesk ticketing systems and remote support tools.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.

Attributes:

Customer-focused with a commitment to providing high-quality support.
Patience and empathy when dealing with users who may be frustrated or unfamiliar with technology.
Problem-solving mindset with the ability to think critically and act quickly.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies and processes.

Reports to:

The IT Helpdesk Technician will report to the IT Helpdesk Manager or IT Support Manager.

Work Environment:

The role is fully office-based call center-style
The technician may be required to work in shifts or be on call to provide support outside of regular business hours.
Some physical activity may be involved, such as lifting and installing computer equipment.

This role is essential for maintaining the day-to-day IT operations of the organization, ensuring that users have the support they need to perform their duties effectively.

Quick Apply

Refine Your Search

windows system jobs in johnstown, pa

IT Helpdesk Technician

Field Service Technician II, Conveying & Loading

Field Service Technician

Production Supervisor

IT Infrastructure Manager

Security Officer

Security Guard

IT Support Technician

IT Analyst

Unarmed Security Officer

Housekeeping (Second Shift)

Seasonal, Operations Technical Specialist (Part Time)

Universal Banker

Geek Squad Senior Repair Technician

Senior Cybersecurity Engineer Specialist

Bioinformatics Engineer

IT Manager- Infrastructure

Idlewild and SoakZone: Facilities Maintenance Assistant

Teller

SWITCHBOARD OPERATOR/TELECOMMUNICATIONS REPRESENTATIVE

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