Top 149 Call center Jobs in Joliet Il

Call Center Agent
ampliFI Loyalty Solutions —Naperville, IL
- $18.50 an hour
- Monday to Friday
- Hybrid work
- Computer literacy
- High school diploma or GED
- Critical & Intensive Care
- Paid holidays
- Health insurance
Quick Apply
4d
Call Center Agent Bilingual
ampliFI Loyalty Solutions —Naperville, IL
- $18.50 an hour
- Monday to Friday
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
3d
Shipping & Receiving Associate
PeopleShare —Romeoville, IL
- $21.00 - $21.50 an hour
- Urgently hiring
- Mid-level
- Forklift
- High school diploma or GED
Quick Apply
12d
Social Worker
Kidney Care Center Management LLC —Joliet, IL
- Part-time
- Microsoft Word
- Computer literacy
- Writing skills
1d
Automotive Service BDC Representative
Honda of Lisle —Lisle, IL
- From $17 an hour
- Full-time
- Dealership
- US work authorization
- In-person
- Paid training
- Health insurance
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Customer Service Representative
WeatherTech —Bolingbrook, IL
- From $22.50 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
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Dispatch/Customer Service Representative
DRF Water Heating Solutions —Plainfield, IL
- $20 - $21 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Health insurance
- Tuition reimbursement
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Customer Experience Advocate
Panduit —Tinley Park, IL
- $22 - $25 an hour
- Online Application
- Hybrid work
- Hospitality
- Oracle
- US work authorization
- Profit sharing
- Health insurance
9d
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
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Customer Service Representative - Multiple Schedules (4-Day & Weekday Options)
TR MILLER HEATING AND COOLING —Bolingbrook, IL
- $40,000 - $45,000 a year
- Overtime
- Background check
- Conflict management
- Typing
- Paid holidays
- Disability insurance
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Warehouse Lead 1st Shift
PeopleShare —Romeoville, IL
- $23 - $24 an hour
- Overtime
- Computer literacy
- Mid-level
- Forklift
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9d
Customer Service Rep
VISTAR —Bolingbrook, IL
- $19 an hour
- Full-time
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
2d
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
9d
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
BDC Customer Care Specialist
Thomas Nissan of Joliet —Joliet, IL
- $55,000 - $125,000 a year
- Full-time
- Spanish
- Computer literacy
- English
- Paid training
- Dental insurance
Quick Apply
Call Center Specialist
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $18.51 - $29.62 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Paid parental leave
- Disability insurance
Care System Associate - Remote
Addus Homecare —Lisle, IL
- $16 - $18 an hour
- Weekends as needed
- Remote
- Bilingual
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
2d
Member Services Representative II
UNITE HERE HEALTH —Oak Brook, IL
- $20.36 - $24.97 an hour
- Full-time
- Hybrid work
- Spanish
- Research
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
Customer Care Specialist
MERCEDES BENZ OF ORLAND PARK —Orland Park, IL
- $18 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Disability insurance
Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
Quick Apply
12d

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Call Center Agent

ampliFI Loyalty Solutions -
Naperville, IL

Quick Apply

Job Details

$18.50 an hour
4 days ago

Benefits

Paid holidays
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Record keeping
Computer operation
Incident Escalation
High school diploma or GED
Conflict management
Desktop applications
Productivity software
Quality data entry
Customer data entry

Full Job Description

Overview

As a Call Center Agent the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients’ Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.

Training Schedule

The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m.

Post-Training Work Schedules

Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:

Schedule 1: Tuesday through Friday 11am-7:30pm and Saturday 9am-5:30pm (Monday/Sunday Off)
Schedule 2: Thursdays through Monday 8am-4:30pm (Tuesday/Wednesday Off)
Schedule 3: Tuesday through Saturday 10:30am-7pm (Sunday/Monday Off)
Schedule 4: Monday through Friday 11am-7:30pm (Sunday/Saturday Off)

Responsibilities

Serves as the first point of contact, driving exceptional member experiences.
Guide customers through inquiries by gathering information and leading them toward a resolution.
Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
Handle inbound calls for Reward order entry, general program support, and website-related assistance.
Provide accurate details about Reward Loyalty program terms and conditions.
Make outbound calls to follow up on customer requests or help resolve outstanding issues.
Participate in outbound call campaigns when needed.
Deliver every interaction with patience, empathy, and excellent service.
Juggle multiple systems, client programs, and tasks with ease.
Uphold company standards by maintaining accuracy, quality, and compliance.
Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.

Essential Skills and Experience

High school degree or higher.
Excellent verbal and written communication skills, with the ability to explain procedures clearly.
Proficiency in basic computer applications.
Strong problem-solving and troubleshooting abilities.
Ability to manage multiple tasks, systems, and priorities simultaneously.
Accurate data entry and recordkeeping.
Conflict resolution and issue escalation skills.

Preferred Skills and Experience

Familiarity with outbound call campaigns and customer follow-up procedures.

Key Competencies and Attributes

Empathy, patience, and professionalism in all customer interactions.
Adaptability and comfort working in a fast-paced, dynamic environment.
Positive attitude, resilience, and solution-oriented mindset.
Team collaboration and willingness to support peers.
Attention to detail and commitment to quality.
Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement

Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.

Physical Requirements

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties

Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $18.50/ hour.

About ampliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits and Perks

Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Quick Apply

Refine Your Search

call center jobs in joliet il

Call Center Agent

Call Center Agent Bilingual

Shipping & Receiving Associate

Social Worker

Automotive Service BDC Representative

Customer Service Representative

Dispatch/Customer Service Representative

Customer Experience Advocate

Call Center Remote Customer Service Representative

Customer Service Representative - Multiple Schedules (4-Day & Weekday Options)

Warehouse Lead 1st Shift

Customer Service Rep

Support Specialist (Chat, Emails, Calls) Remote

Remote Customer Service Representative

BDC Customer Care Specialist

Call Center Specialist

Care System Associate - Remote

Member Services Representative II

Customer Care Specialist

Customer Support Center Representative I, II

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