Top 19 Recovery agent Jobs in Joliet Il

Customer Care Agent
The Dufresne Spencer Group, LLC —Romeoville, IL
- $16.50 an hour
- Bilingual
- 18 years or older
- Mid-level
- Disability insurance
- Health insurance
Asset Protection - Agent - Oakbrook Place Rack
Nordstrom —Oak Brook, IL
- $25.50 - $26.50 an hour
- Mid-level
- Fair chance
- Communication skills
- Store discount
- Disability insurance
9d
Recovery Agent
Reliable Recovery Services ,Inc. —Calumet Park, IL
- $50,000 - $100,000 a year
- Full-time
- Clean driving record
- Driver's License
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Field Investigator - Blue Island, IL
United Recovery & Remarketing —Blue Island, IL
- Full-time
- Clean driving record
- Ability to climb stairs
- Ability to lift 50 pounds
Quick Apply
Rollback Driver - Blue Island, IL
United Recovery & Remarketing —Blue Island, IL
- $50,000 - $100,000 a year
- Full-time
- Clean driving record
- Military
- Ability to climb stairs
- Paid training
- Disability insurance
Quick Apply
General Liability Claims Consultant
CNA Insurance —Downers Grove, IL
- $72,000 - $141,000 a year
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Experience equivalent to degree accepted
Five9 Administrator
Internet Brands —Downers Grove, IL
- Full-time
- System design
- Bachelor's degree
- Fair chance
- Commuter assistance
- AD&D insurance
Quick Apply
Front Desk Agent
MATT 3 LLC —Matteson, IL
- $15.50 - $19.00 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- 401(k)
Quick Apply
4d
BDC Manager
Arnie Bauer Buick Cadillac GMC —Matteson, IL
- $50,000 a year
- Full-time
- Senior level
- Disability insurance
- 401(k)
Quick Apply
Engineering Manager, Agent Discovery & Commerce Engineering
Ulta Beauty, Inc. —Bolingbrook, IL
- $119,300 - $175,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Dental insurance
- Paid time off
Fleet Software & Controls Engineering Lead
Intelligent Generation —Oak Brook, IL
- Full-time
- Hybrid work
- System design
- SQL
- Mentoring
- Health insurance
- 401(k)
Quick Apply
SQL Server DBA
Kemper Insurance —Downers Grove, IL
- $111,000 - $186,700 a year
- Full-time
- Computer Science
- System design
- Office
- Health insurance
- Dental insurance
Quick Apply
TFS Administrator
Sonoma Consulting Inc. —Downers Grove, IL
- Contract
- Mid-level
- Windows
- 3 years
Quick Apply
Platform Engineering & AI Operations Lead
Intelligent Generation —Oak Brook, IL
- Full-time
- Hybrid work
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Professional Licensed Land Surveyor - (Remote)
Exacta Land Surveyors LLC —Chicago, IL
- $80,000 - $120,000 a year
- Remote
- Mid-level
- Residential
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
Sr. Cloud Security Engineer (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $125,000 - $155,000 a year
- Remote
- Computer Science
- DevOps
- HIPAA
- Health savings account
- Paid holidays
Lead Architect, Data & Analytics
Portillos Hot Dogs, LLC —Oak Brook, IL
- $125,000 - $145,000 a year
- Full-time
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
9d

More jobs to discover

Find similar jobs that you might be interested in.

Asset Protection - Agent - Oakbrook Place Rack
Nordstrom —Oak Brook, IL
Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and…
$25.50 - $26.50 an hour
9d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Retention & Customer Care Agent
IQVentures —Dublin, OH
Handle inbound and outbound calls focused on customer acquisition, retention, servicing, and account resolution. *Monday–Friday:* 8:00 AM – 8:00 PM.
$16.50 - $18.00 an hour
Quick Apply
3d
Collections Agent
Phaxis LLC —Columbus, OH
This individual will be responsible for managing a portfolio of accounts, driving timely payments, and maintaining strong communication with clients while…
$17 - $19 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for recovery agent in joliet il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

recovery agent jobs near joliet il

Customer Care Specialist jobs in Romeoville, IL

Lead Data Architect jobs in Oak Brook, IL

Engineering Manager jobs in Bolingbrook, IL

Asset Protection Agent jobs in Oak Brook, IL

Land Surveyor jobs in Chicago, IL

Claims Consultant jobs in Chesterfield, MO

Educational Consultant jobs in Portland, OR

Claims Consultant jobs in Chicago, IL

Claims Consultant jobs in Denver, CO

Claims Consultant jobs in Atlanta, GA

Patient Care Technician jobs in Durham, NC

Non Phone Customer Service jobs in Phoenix, AZ

Customer Care Specialist jobs in Carrollton, GA

Customer Care Specialist jobs in Dover, DE

Customer Care Specialist jobs in Montvale, NJ

Remote Work From Home Customer Service jobs in Leander, TX

Customer Care Specialist jobs in East Palestine, OH

Remote Chat Customer Service jobs in Miami, FL

Front Desk Agent jobs in Bellefonte, PA

Front Desk Agent jobs in Rochester, MN

Customer Care Agent

The Dufresne Spencer Group, LLC -
Romeoville, IL

Apply Now

Job Details

$16.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Paid sick time

Qualifications

Live chat
Email customer support
Customer returns handling
Phone communication
CRM system proficiency
Productivity software
Email support
Client interaction via phone calls

Full Job Description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley

Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

What You’ll Do

Delivery Recovery & Issue Resolution

Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
Track recovery requests accurately across various RFC-specific systems and databases.
Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

VIP & Escalation Support

Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
Process recovery requests strictly within established response time windows to minimize customer wait times.
Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

Cross-Functional Operations & Multi-Channel Support

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
Execute escalation management protocols effectively when issues exceed standard resolution parameters.
Maintain a proactive service model focused on issue prevention rather than just reaction.
Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

Store & Customer Partnership

Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
Complete any additional tasks or special projects assigned by management to support operational goals.

Complete any additional tasks assigned by management.

What You Bring

Legally authorized to work in the US

At least 18 years old

1-2 years' experience in fast-paced environments, bilingual preferred
Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
Strong problem-solving skills, attention to detail while working in a fast-paced environment
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

Maintain reliable attendance

Thrive in a team environment

What’s In It for You

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Compensation:

Hourly base pay is $16.50- $16.50.

In addition to the base hourly rate, hourly shift differential pay is:

$0.40 for working a 10 a.m. – 7 p.m. shift
$1.00 for working a weekend shift
$1.00 for bilingual associates.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts and 401(k) to eligible Team Members. Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility (https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $16.50 per hour

Apply Now

Refine Your Search

recovery agent jobs in joliet il

Customer Care Agent

Asset Protection - Agent - Oakbrook Place Rack

Recovery Agent

Field Investigator - Blue Island, IL

Rollback Driver - Blue Island, IL

General Liability Claims Consultant

Five9 Administrator

Front Desk Agent

BDC Manager

Engineering Manager, Agent Discovery & Commerce Engineering

Fleet Software & Controls Engineering Lead

SQL Server DBA

TFS Administrator

Platform Engineering & AI Operations Lead

Professional Licensed Land Surveyor - (Remote)

Sr. Cloud Security Engineer (Remote)

Lead Architect, Data & Analytics

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for recovery agent in joliet il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected