Top 20 Technical support Jobs in Jonesboro, Ar

NOC Surveillance Agent
Irby Utilities —Jonesboro, AR
- Weekends as needed
- Computer literacy
- Maintenance
- Mid-level
- Paid holidays
- Disability insurance
3d
Assistant Technology Technician
Paragould School District —Paragould, AR
- 8 hour shift
- Background check
- Construction site
- Mid-level
Field Services Representative
Boldyn Networks —State University, AR
- $25 - $30 an hour
- Weekends as needed
- Google Workspace
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Parental leave
9d
Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas
Axiom Technologies —Jonesboro, AR
- Full-time
- Mid-level
- Windows
- US work authorization
- Health insurance
Geek Squad Agent (Retail Store)
Best Buy —Jonesboro, AR
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
1d
Part-Time Computer Technician
City Of Jonesboro —Jonesboro, AR
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Word processing
- Basic math
Quick Apply
POS Support Technician
Teleflora —Paragould, AR
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Quick Apply
Hitch Installer / Customer Service
U-Haul —Jonesboro, AR
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Harrisburg, AR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Assistant Technology Technician
Paragould School District —Paragould, AR
Qualifications: Bachelor’s degree, certification in technology, or equivalent work experience required. Support end users at all school sites and resolve issues…

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NOC Surveillance Agent

Irby Utilities -
Jonesboro, AR

Apply Now

Job Details

3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Computer operation
Desktop applications

Full Job Description

NOC Surveillance Agent

Req ID: 50225

Date: Aug 19, 2026

Location: Jonesboro, AR, US, 72401

Brand: Irby Utility

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Summary

The Network Operations Center (NOC) is responsible for the operation, maintenance, administration, and performance management of customer IP networks. The NOC serves as both an escalation point for end-user issues that cannot be resolved by field personnel or help desk technicians and a first responder for network outages or impairments. In this role, the NOC helps maintain the uptime and availability of platforms, network elements, and services across customer networks.

Operating 24x7x365, the NOC provides continuous monitoring, response, and support for network issues. The team also provides feedback to engineering to improve the end-user experience, enhance NOC tools and monitoring, support new network products and services, and refine existing offerings. The NOC works closely with multiple internal and external teams to ensure reported or identified network issues are resolved accurately and in a timely manner.

The NOC Surveillance Agent plays a critical role in maintaining visibility and operational awareness across all customer networks. This position is responsible for continuously monitoring customer networks using multiple Network Monitoring Systems (NMS), acknowledging and validating alerts, communicating service-impacting events to internal and external stakeholders, and completing daily handoff reporting to ensure a seamless transition between shifts. The responsibilities below outline the primary duties and expectations for this position.

Essential Duties & Responsibilities

Monitor Network alarms, service dashboards, NMS, and operational systems for potential service interruptions and Outages.
Create incident tickets for outages, service interruptions, and customer-impacting events.
Follow established escalation procedures to notify the appropriate teams of network issues/events.
Utilize Utility outage maps, vendor notifications, and other external resources for events that may affect customer services.
Maintain accurate records of network events and outages.
Coordinate shift handoffs with other NOC Surveillance Agents.

Minimum Qualifications

Basic Computer Skills and Familiarity with Common Software applications
Strong Written and Verbal communication skills
Ability to multitask and remain organized in a fast-paced environment
Ability to work nights, weekends, and holidays as needed.
Strong Attention to detail and ability to follow documented instructions

Preferred Qualifications

Interest in Networking, Telecommunications, or Information Technology
Previous Customer Service, Technical Support, Dispatch, or Call Center Experience
Exposure to Networking concepts such as routers, switches, fiber optic networks, or internet services
Pursuing or interested in IT certifications such as CompTIA A+, CompTIA Network+, or Vendor Specific Associate level certifications.
Understanding of Network Monitoring Systems (NMS)
Understanding of IPv4 or IPv6 networks and IP routing

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

Stay up to date with Irby, follow us on Facebook and LinkedIn.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [email protected].

To learn more, CLICK HERE: https://www.eeoc.gov/equal-employment-opportunity-laws

Recruiter Name:

Nearest Major Market: Jonesboro

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Refine Your Search

technical support jobs in jonesboro, ar

NOC Surveillance Agent

Assistant Technology Technician

Field Services Representative

Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas

Geek Squad Agent (Retail Store)

Part-Time Computer Technician

POS Support Technician

Hitch Installer / Customer Service

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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