Job Title: Residential Plumber
Classification: Non-exempt (Hourly)
Reports To: General Manager
Date of Revision: February 2025
Summary: At High Priority Plumbing and Services, Inc., we specialize in providing exceptional residential and select commercial plumbing solutions. Our expert team of plumbers is dedicated to installing, repairing, and maintaining a wide range of plumbing systems, fixtures, and appliances with precision and care. We pride ourselves on delivering outstanding customer service by ensuring clear communication between our clients, dispatch team, and billing department. Every member of our team is committed to offering accurate cost estimates and creating an experience that exceeds customer expectations. A person in this position will possess excellent communication skills, both in person and over the phone, able to engage with customers professionally and clearly to explain issues, provide accurate cost estimates, and offer solutions.
Supervisory Responsibilities: Occasionally oversee, guide, and mentor Plumber Apprentices/Helpers on job sites, providing direction and support to ensure quality workmanship and adherence to safety standards.
Duties/Responsibilities:
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Diagnose and repair plumbing issues, including leaks, clogs, water heaters, fixtures, and more.
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Perform routine maintenance and service calls for residential and commercial plumbing systems.
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Utilize Service Titan to receive dispatches, manage work orders, document job details, and process payments.
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Maintain accurate records of inventory and restock service van as needed.
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Provide exceptional customer service by explaining repair options and pricing clearly.
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Ensure compliance with local plumbing codes and safety regulations.
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Collaborate with the dispatch team to optimize scheduling and minimize downtime.
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Conduct thorough inspections to identify potential plumbing problems before they become major issues.
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Install plumbing systems and fixtures when necessary.
Knowledge, Skills and Abilities:
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Proven experience as a service plumber with strong diagnostic and repair skills.
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Ability to work independently and efficiently manage daily service calls.
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Familiarity with Service Titan dispatch software or similar service management platforms (training available).
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Strong communication and customer service skills.
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Ability to lift and carry plumbing equipment and tools
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Must be reliable, punctual, and detail-oriented.
Required Education and Experience:
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2 or more years plumbing experience required
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Valid driver's license with a clean driving record (company van provided for work use only)
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Must be able to pass a drug test
Preferred Education and Experience:
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Journeyman or Master Plumber license preferred
Additional Eligibility Qualifications:
Compensation: $25.00 to $35.00 hourly, dependent upon experience
Benefits:
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Medical, Dental, and Vision Insurance
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PTO and 401(k) with company match
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Weekly pay via direct deposit
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Take-home company van (gas and maintenance covered)
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Company-provided tablet for dispatch and job management
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Competitive pay with performance-based incentives
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Ongoing training and career growth opportunities
Physical Activity: Climbing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motion
Physical Requirements: Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Visual Acuity Requirements: The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm’s reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
Working Conditions: The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. The worker is subject to outside environmental conditions. No effective protection from the weather. The worker is subject to both environmental conditions. Activities occur inside and outside. The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body. The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. The worker is frequently in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia. The worker is required to function in narrow aisles or passageways.
Position Type and Expected Hours of Work:
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Full Time. Daily schedules begin at 8am and end at 5pm, but evening and weekend hours are to be expected occasionally. Overtime is common for plumbers.
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All plumbers are in an on-call rotation for evenings and weekends (typically every 5th week).
Travel: Due to the nature of the plumbing industry and this position, daily local travel is required. Overnight travel is not to be expected. Plumbers are provided a company vehicle which can be driven home each day, for which insurance, routine maintenance and gas expense are paid by the company.
Frequency of travel by distance from employee’s home:
1-49 miles: 90%
50-100 miles: 10%
100 miles or more: 0%
EEO/ADA Statements: High Priority Plumbing and Services, Inc., is an Equal Opportunity Employer. We provide equal employment opportunities to all employment applicants for employment, and prohibit discrimination and harassment of any type based on race, sex, religion, color, age, national origin, disability, pregnancy, sexual orientation, genetic information, veteran or military status. This statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you require reasonable accommodation in completing an employment application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us at and ask to be directed to Human Resources.
Disclaimer: This job description is not intended to, nor does it constitute, nor can it be construed to be an offer of employment or employment contract between High Priority Plumbing and Services, Inc., and any applicant or employee. All employees are employed at the will of both parties.
Additionally, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee in this position. Keep in mind, the Company has the right to alter or amend your job description at any time verbally or in writing. Employees should expect to be assigned job duties from time to time, with or without notice, that are not found in their formal job description.
