Top 10 Help desk support Jobs in Jonesboro Ar

Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas
Axiom Technologies —Jonesboro, AR
- Full-time
- Mid-level
- Windows
- US work authorization
- Health insurance
Part-Time Computer Technician
City Of Jonesboro —Jonesboro, AR
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Word processing
- Basic math
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas
Axiom Technologies —Jonesboro, AR
This is a full-time 1099 independent contractor role and does not include company-sponsored benefits. We are seeking a motivated IT Desktop Support Engineer (…
Part-Time Computer Technician
City Of Jonesboro —Jonesboro, AR
Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and…
$16 an hour
Quick Apply

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Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
Quick Apply
14d
Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
1d

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help desk support jobs near jonesboro ar

Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas

Axiom Technologies -
Jonesboro, AR

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Job Details

Full-time

Benefits

Health insurance

Qualifications

Desktop computer repair
Customer communication
Equipment troubleshooting
DHCP
Computer hardware
Desktop (troubleshooting support)
Customer engagement
Customer support ticket management
DNS
Desktop administration
Ticketing system technical support
VPN

Full Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Title: IT Desktop Support Engineer (L1)
Location: Jonesboro, Arkansas, USA
Employment Type: Full-Time
Work Arrangement: Onsite (or Hybrid if applicable)
Engagement Type: 1099 Independent Contractor (No Benefits)

Job Summary
We are seeking a motivated IT Desktop Support Engineer (Level 1) to provide first-line technical support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.
This is a full-time 1099 independent contractor role and does not include company-sponsored benefits.

Key Responsibilities

Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals

Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business application.

Perform user account support including password resets, access provisioning, and basic Active Directory tasks

Install, configure, and upgrade software and hardware as needed

Log, track, and document incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, or similar)

Provide remote and onsite support to end users

Escalate complex technical issues to L2/L3 support teams when necessary

Ensure compliance with IT policies, procedures, and security standards

Maintain inventory of IT assets and support equipment lifecycle management

Deliver high-quality customer service and end-user support experience

Required Skills & Qualifications

1–3 years of experience in IT Desktop Support or Helpdesk (L1)

Strong knowledge of Windows operating systems (Windows 10/11)

Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN)

Experience with troubleshooting hardware and software issues

Familiarity with ticketing systems and ITSM processes

Strong communication and customer service skills

Ability to work independently and manage priorities effectively

Hands-on experience supporting end users in an enterprise environment

Preferred Qualifications

CompTIA A+, Network+, or similar certifications

Experience supporting Office 365 / Microsoft 365 environments

Basic knowledge of Mac OS and mobile device support

Prior experience in corporate or manufacturing IT environments

Work Authorization Requirement
Candidates must be authorized to work in the United States. Eligible categories include:

U.S. Citizens

L2 Visa Holders

J2 Visa Holders

H4 EAD Holders

Contract Terms

Employment Type: 1099 Independent Contractor

Full-time engagement

No benefits (health insurance, PTO, retirement, etc. not included)

Pay structure to be discussed based on experience and skill level

Soft Skills

Strong problem-solving ability

Professional and customer-focused attitude

Ability to work under pressure and meet SLAs

Team collaboration and effective communication.

Interested candidates are invited to send their resumes to:
[email protected]

Apply Now

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help desk support jobs in jonesboro ar

Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas

Part-Time Computer Technician

Epic Healthy Planet Analyst II

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