Direct Support Supervisor - Behavioral Supports Quick Snapshot
Location: Joplin, MO
Pay Starting at: $22.50-$24.84 per hour, based on experience
Employment Type: Hourly, non-exempt
Schedule:Sunday - Thursday 7:00am to 3:00pm
Training: Paid initial and ongoing certifications provided
Role Type: Hands-on residential support, staff mentoring, behavioral support, and daily operations
The Arc of the Ozarks is hiring a Direct Support Supervisor - Behavioral Supports to help lead services for individuals with intellectual and developmental disabilities in a residential setting. This is a good fit for someone with direct care experience who is ready to mentor others, stay hands-on, and grow into a stronger leadership role.
Why This Role Matters
In this role, you help create a safe, supportive, and structured home environment where individuals can build independence, participate in their community, and receive consistent support from a well-trained team.
You will work closely with the Program Supervisor, Behavior Support Technicians, and individuals served to help each person move toward their goals while making sure daily supports, documentation, routines, and team communication stay on track.
What You’ll Do
As a Direct Support Supervisor - Behavioral Supports, you will:
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Support individuals with daily living skills, including hygiene, cooking, cleaning, grocery shopping, meal preparation, community activities, and personal goals
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Help implement personal plans, behavioral supports, and individualized strategies
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Mentor and support Behavior Support Technicians in the home
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Assist with staff training, communication, documentation, and daily follow-through
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Help maintain a safe, clean, and therapeutic home environment
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Observe and document changes in physical condition, behavior, emotional status, and progress toward goals
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Assist with medication administration after required certification
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Support crisis prevention and de-escalation using training provided by The Arc
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Communicate concerns, incidents, and updates to the appropriate supervisor or team member
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Help ensure individuals are treated with dignity, respect, and compassion
Schedule / Location / Pay
This position is based in Joplin, MO and supports individuals in a residential setting.
Pay Starting at: $22.50-$24.84 per hour, based on experience
Schedule: Sunday - Thursday 7:00am to 3:00pm
Because this role supports residential services, some flexibility may be needed based on the needs of the home and individuals supported.
Training, Certification, and Support
The Arc provides paid initial and ongoing training to help you succeed in the role. Training may include:
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CPR and First Aid
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MANDT verbal and physical de-escalation
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Paraclete
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Level One Medication Aide
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Abuse and neglect training
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Electronic documentation
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Other required department or home-specific training
What We’re Looking For
Required:
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High school diploma or equivalent
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At least 6 months of experience providing direct care, treatment, habilitation, or support in a human services setting
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Ability to work respectfully with individuals with intellectual and developmental disabilities
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Ability to communicate clearly and document accurately
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Ability to exercise good judgment, stay organized, and ask for help when needed
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Licensed and insured driver
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Ability to obtain a Class E driver’s license if driving individuals served in an Arc vehicle
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Ability to stand, stoop, push, pull, and lift up to 50 pounds
Preferred:
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Experience supporting individuals with intellectual disabilities, developmental disabilities, autism, behavioral needs, or psychiatric/behavioral diagnoses
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Experience mentoring, training, or leading other staff
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Experience with medication administration, documentation, behavior supports, or residential services
Benefits and Additional Details
This role includes:
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Mileage reimbursement when using your personal vehicle for client activities
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Potential for annual wage increases based on performance
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Excellent opportunities for growth and promotion within the organization
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Paid initial and ongoing training certifications
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Competitive salary and excellent working environment
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Health, Vision, Dental, and Life Insurance
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403(b) plan, including up to 4% employer match at 1 year of service
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Employee Assistance Program
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Wellness Program
Why Join The Arc
The Arc of the Ozarks supports individuals with disabilities in enhancing the quality of their lives. Our teams help people build independence, participate in their communities, and live with dignity.
This role is more than supervision. It is leadership through example. You will support the people we serve while helping other team members grow in confidence, consistency, and skill.
Apply
Apply today to join The Arc of the Ozarks as a Direct Support Supervisor - Behavioral Supports in Joplin.
Questions? Contact the Talent Acquisition Team at 417-771-3700 or [email protected]. Please include your name and the position/location you are interested in.
BEHAVIORAL TECHNICIAN SUPERVISOR
Definition
The Behavioral Technician Supervisor assists the Program Supervisor, or other management staff member in the management and supervision of individuals served in a residential facility with intellectual and developmental disabilities. This is an hourly, non-exempt position.
A Behavioral Technician Supervisor provides support to individuals who have some form of Intellectual Disability/Developmental Disability as well as a Psychiatric/Behavioral Diagnosis, and/or Autism Spectrum Disorders or Autistic Tendencies. These individuals are prone to poor social and communication skills, exhibiting impulsive behaviors, poor decision making, and verbal/physical aggression. Behavioral Observation and Assessment and Crisis Intervention and Prevention Skills are used on a daily basis.
An employee in this class provides assistance and training to assigned individuals served in dressing, bathing, personal hygiene, house cleaning, laundry, and other activities of daily living. Additional responsibilities include assisting with the purchasing of groceries, training in food preparation, administering medications, and assisting in the management of personal funds.
In the absence of the Program Supervisor or other management staff, the Behavioral Technician Supervisor functions as a supervisor for an assigned team in implementing and coordinating all developmental activities within the residential setting in the provision of active habilitation programming including, but not limited to, improving client self-help skills, economic self-sufficiency, socialization, leisure skills, mobility, communication, etc.
Work involves overall responsibility for the health and well-being of individuals served, insuring staff coverage, reporting and recording observations, circulating and implementing directives, and for maintaining necessary records and reports.
Supervision is received from Program Supervisor or other professional staff member; however, the employee is expected to exercise independent judgment and initiative within the limit of established policies and procedures.
Mission and Core Values
Serves as an ambassador of the mission and purpose of The Arc of the Ozarks
Knowledge and understanding of The Arc mission statement and will uphold in their daily work.
Supports The Arc knowing that any one position may not include all of the duties listed nor do the listed examples include all tasks which could be included in the position of this class.
Care and Support of Individuals
Assists with the purchasing of groceries and supplies; assist in the preparation and training in food preparation in compliance with dietary needs; supervises meal activities and assists individuals served as necessary.
Provides support to persons served in maintaining a safe and clean environment in their home and training to individuals served in dressing, bathing, personal hygiene, house cleaning, laundry, and other activities of daily living. Ensures the residential setting is safe and clean.
Assists the Program Supervisor or other management staff in supervising the application of basic health care for individuals served; administers medications to individuals served in accordance with agency policies and procedures and after certification by Missouri State and Arc officials. Assists with Physicians' appointments as assigned; assuring that documentation is correct.
Administers oral, rectal, vaginal, optic, ophthalmic, nasal, and topical medications, after certification by The Arc of the Ozarks and Missouri State officials.
Takes appropriate action in case of fire and/or disaster or other urgent / emergency. Will also create solutions for crisis situations according to Arc policy and crisis prevention and intervention training.
Assists in maintaining an inventory of supplies in the home and ordering / notifying appropriate parties of needed items so client’s homes always have necessary items.
Documentation and Quality Supports
Behavioral Observation/ Assessment and Crisis Intervention and Prevention Skills are used on a daily basis
Implements outcomes and strategies of individual personal plans under the supervision of the Program Supervisor, or other staff members; provides supports as identified in the personal plans; attends review meetings when assigned.
Observes, reports and records changes in the physical condition, behavioral response, and emotional status of each individual served and progress on outcomes listed in the personal plan. Prepares and/or supervises the preparation of necessary records and reports.
Assists in the orientation and training of new employees; demonstrating direct support activities to staff.
Encourages the development and maintenance of a safe environment for persons served in a residential setting including developing plans for evacuation assistance in case of emergency, using the on-call pager; and training in securing emergency services such as the police, the fire department, and an ambulance.
Completes medical/injury incident and behavioral reports when necessary. These forms will be completed and turned in by the end of the working day the incident occurred. The Behavioral Technician Supervisor will need to make sure that the reports are filled out for all medical/injury and behavioral incidents.
Community Involvement
Provides assistance and planning to individuals served in becoming as mobile in their community environment as possible and assists the individuals’ requiring supports in participating in varied meaningful vocational, domestic, and leisure activities in the community of their choosing.
Supports persons served in participating in varied meaningful vocational, domestic, and leisure activities in the community of their choosing.
Supervisory Responsibilities
Assists the Program Supervisor or other management staff in the management and supervision of a residential setting; makes frequent checks in the assigned area, schedules staff in accordance with the team budget; makes work assignments, inspects and evaluates the work of subordinates, reviews and instructs personnel in the care, treatment and habilitation of persons served.
Completes or supervises all monthly filing; monthly summary sheets, MAR’s, Nurse consultations, Monthly Budgets, Accident/Injury Reports, Behavior Incident Reports.
Supportive Supervisory Responsibilities
In the absence of the Program Supervisor or other management staff, supervises direct support staff and evaluates performance and quality standards in accordance with established agency policy.
Circulates and implements directives of Program Supervisor or other management staff and reports rule infractions, complaints from individual’s served/parents/ guardians/employees, and related incidents to Program Supervisor or other management staff in a timely manner.
Required Knowledge, Skills, and Abilities
Ability to exercise good judgment and discretion.
Ability to work with and respect persons with intellectual and developmental disabilities.
Ability to work varied and flexible hours, to accept and adapt to changes in assignments, methods, policies, etc.
Knowledge of basic non-professional techniques used in assisting in the care, treatment and habilitative programming for individuals with intellectual disabilities and developmental disabilities.
Knowledge of advanced behavior support techniques.
Knowledge of the principles of management and supervision of personnel.
Ability to supervise, review and evaluate the work of assigned personnel.
Ability to administer medications to individuals served, in accordance with agency
policies and procedures, after certification by the State of Missouri and facility officials.
Ability to implement and supervise individual and group habilitation programs designed to improve each individual served self help skills, economic self sufficiency, socialization, leisure skills, mobility, communication and personal health.
Ability to accurately report, record observations, and supervise these activities.
Ability to communicate effectively in oral and written form.
Ability to stand, stoop, lift up to 50 lbs., and pull and push items.
Ability to maintain a record of punctuality and attendance.
Ability to be organized and efficient to complete all listed duties in a timely manner. The Behavioral Technician Supervisor will also need to follow the chain of command and be able to ask for help when needed.
A licensed and insured driver.
Ability to obtain a class E drivers license if driving persons served in an Arc vehicle.
Minimum Experience and Training Qualifications
Diploma from an accredited high school or equivalent. Six months experience providing direct assistance in the care, treatment and habilitation in the human service field. Experience in the providing assistance in the care, treatment and habilitation to individuals who have intellectual disabilities and other developmental disabilities is preferred.
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Successfully complete a course in Cardio-Pulmonary Resuscitation and First Aid
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Successfully complete a 16 hours course in Medication Administration.
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Successfully complete a 10 course in MANDT System Workshop
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Successfully complete a course in OSHA regulations on Health and Safety.
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Successfully complete a course in Abuse & Neglect
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Successfully complete a course in Electronic Documentation
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Other trainings per department or per home location may be required, refer to policy 8.106 for specific requirements.
Traits and Characteristics Desired
The Behavior Technician Supervisor will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community. A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.
The Behavior Technician Supervisor must demonstrate the ability to establish rapport, effectively communicates, and cultivates a positive work culture with not only their team, but staff from other departments, guardians, individuals served, internal and external stakeholders.
The Behavior Technician Supervisor should be open to feedback, possess a growth mindset, and a willingness for learning opportunities in order to better themselves and The Arc of the Ozarks.
