Assistant General Manager
Homewood Suites by Hilton Bel Air
Homewood Suites by Hilton Bel Air is seeking an experienced, service-driven, and results-oriented Assistant General Manager (AGM) to join our leadership team. The AGM is responsible for supporting the General Manager in the overall operation of the hotel while ensuring exceptional guest experiences, operational excellence, financial performance, and team development. This position plays a vital role in maintaining Hilton brand standards, leading department managers, and fostering a culture of accountability, teamwork, and outstanding hospitality.
The ideal candidate is a hands-on leader with a strong operational background, excellent leadership skills, and a passion for developing high-performing teams while delivering exceptional guest service.
Essential Responsibilities
- Assist the General Manager in directing the daily operations of all hotel departments, including Front Office, Housekeeping, Maintenance, Breakfast, and Sales.
- Ensure the hotel consistently meets or exceeds Hilton brand standards, quality assurance requirements, and guest satisfaction goals.
- Lead, mentor, coach, and develop department managers and team members to maximize performance and employee engagement.
- Promote a positive, professional, and guest-focused culture throughout the hotel.
- Resolve guest concerns promptly and professionally, ensuring complete guest satisfaction and service recovery.
- Conduct daily property inspections to ensure cleanliness, safety, maintenance, and operational excellence.
- Monitor operational performance, financial reports, labor costs, productivity, and departmental expenses while assisting with budget management.
- Assist in implementing revenue strategies that maximize occupancy, ADR, and profitability.
- Ensure compliance with company policies, Hilton standards, safety regulations, and local, state, and federal laws.
- Support recruiting, interviewing, hiring, onboarding, scheduling, training, coaching, and performance management of hotel team members.
- Work closely with the Sales team to support business development, corporate accounts, group business, and community partnerships.
- Serve as Manager on Duty (MOD) as required, including evenings, weekends, and holidays.
- Foster strong communication and collaboration between all hotel departments.
- Assist with special projects and other operational initiatives as assigned by the General Manager.
Qualifications:
Required:
- Minimum of one (1) year of experience as an Assistant General Manager in a hotel, or four (4) to six (6) years of experience as a Front Office Manager in a full-service or select-service hotel.
- Previous hotel leadership experience with strong knowledge of hotel operations.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead teams, drive accountability, and deliver exceptional guest service.
- Experience managing labor costs, departmental budgets, and operational expenses.
- Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
- Proficiency with hotel Property Management Systems.
- Ability to work a flexible schedule, including weekends, holidays, and evenings as business demands require.
Preferred Qualifications:
- Previous experience with a Hilton-branded hotel is highly preferred.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred but not required).
- Bilingual candidates are encouraged to apply.
Benefits:
- Health, dental, and vision insurance
- Paid Time Off (PTO)
- Hilton Team Member Travel Program
- Professional development and career advancement opportunities
- Supportive, collaborative, and team-oriented work environment
Why Join Our Team?
At Homewood Suites by Hilton Bel Air, we believe our people are our greatest asset. We are committed to creating an environment where team members are empowered to grow professionally while delivering exceptional hospitality to every guest. If you are an experienced hospitality leader who is passionate about operational excellence, team development, and guest satisfaction, we encourage you to apply and become part of our leadership team.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least one (1) year of experience as an Assistant General Manager in a hotel?
- If you answered "No" to the previous question, do you have four (4) to six (6) years of experience as a Front Office Manager in a hotel?
- Do you have previous experience working for a Hilton-branded hotel?
- Are you available to work a flexible schedule, including evenings, weekends, and holidays?
- Are you legally authorized to work in the United States?
Work Location: In person
