Description
Position Purpose
As a LONG Security Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing various security systems, including access control, video surveillance, and intrusion alarm systems in commercial, industrial, government, and corrections environments. This role involves working independently on routine service tasks and collaborating with project teams on more complex assignments. You will provide excellent customer service, ensuring that systems are operating efficiently and effectively while addressing any technical concerns that arise. You will also mentor, coach and guide junior service technicians in a team environment.
Please note this is a Unionized position that will require joining or maintaining membership in the local chapter of the IBEW Union.
Compensation Range $28 - $48 per hr. depending on current local union rates
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
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Complete daily Time & Materials (T&M) work orders, leveraging industry expertise to troubleshoot system issues and implement solutions that meet both client satisfaction and LONG Standards.
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Accurately document completed work and submit time entries daily through the relevant software.
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Perform routine preventative maintenance and inspections of systems, including tasks such as cleaning, replacing parts, updating software, and optimizing systems to prevent failures. Inspect for physical damage, wear, and signs of degradation.
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Communicate effectively with customers, addressing inquiries, providing technical guidance, and resolving issues.
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Educate system users on proper operation and maintenance of products and systems.
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Advise customers on necessary replacements or critical repairs for maintaining equipment functionality.
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Troubleshoot IP networks to ensure ongoing system performance.
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Proficient in installing and servicing electronic door hardware.
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Assist in developing quotes, including time and materials estimates, for small projects or system upgrades.
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Provide input for updating drawings and maintaining equipment records, including submitting redlined documents to application engineers for as-built documentation.
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On-call work may be required on an as needed basis.
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Other duties as assigned.
Qualifications
- High School Diploma or GED equivalent.
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2+ years of experience in field operations, including troubleshooting.
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Ability to legally operate a company vehicle.
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Proficient in access control systems, video surveillance, alarm systems, low-voltage wiring, and construction processes.
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Strong aptitude for computers and/or mechanical equipment, with a self-motivated drive to learn and expand knowledge across various systems.
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Excellent analytical skills for resolving software and system integration issues.
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Ability to read and interpret mechanical plans and specifications.
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Capable of managing multiple tasks independently, with a strong sense of responsibility and accountability.
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Strong customer service orientation combined with analytical problem-solving abilities.
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Effective written and verbal communication skills.
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Ability to legally operate a motor vehicle.
Preferred Qualifications
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Associate degree in computer/electronic technical and 1 years’ experience in security system installation and maintenance or 3-5 experience in security system installation and maintenance.
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Relevant certifications in security systems (e.g., NICET, BICSI) preferred.
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Knowledge of LONG’s operations, procedures, and infrastructure, as it pertains to construction operations.
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No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
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This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
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This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
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This position may require climbing ladders and the ability to function at heights.
Environment
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Inside and outside work environment
Hazards
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High precarious places
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General construction worksite hazards
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Possible driving in inclement weather conditions
Competencies
To perform this position successfully, an individual must display the following qualities.
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LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Key word search:
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