Corporate Values: Integrity, Respectful, Leadership, Sustainable
Alaska Housing Finance Corporation
HOUSING TECHNICIAN
JUNEAU, AK
Position Summary: Responsible for assisting the Supervisor in the administration of rental assistance program(s) for low-income clientele.
Reports to: Housing Program Specialist IV or Regional Manager
OVERVIEW - Will work in all of the following programs: Public Housing, Housing Choice Voucher, and Section 8 New Multifamily Housing Determine priorities and manage multiple projects commensurate with Housing Authority standards.
SUPERVISION RECEIVED AND EXERCISED: Non-exempt, non-supervisory position.
Examples of Duties
1. Determining eligibility for housing assistance in accordance with all applicable Federal, State, and local laws, regulations, and AHFC policies and procedures related to:
a. Conducting all screening requirements in accordance with all applicable regulations;
b. Collecting and verifying all preference information to ensure proper applicant placement on the waiting list;
c. Determining eligibility for new families in accordance with all applicable regulations;
d. Providing information to families on available units and features;
e. Processing new families, including move-in briefing, calculation of pro-rated rent and regular rent, collecting security deposit and pro-rated rent, and updating AHFC’s systems with all required tenant and accounting information;
f. Providing program information at a Briefing Class.
2. Processing admissions to ensure all applicants are processed in accordance with all applicable Federal, State, and local laws, regulations, and AHFC policies and procedures related to:
a. Marketing and recruitment of applicants for the waiting list;
b. Reviewing applications for completeness, obtaining verifications, inputting applications to the AHFC computer system, establishing applicant files, briefing applicants on requirements for eligibility, providing applicants with information on privacy requirements, establishing and maintaining applicant files;
c. Providing program information.
3. Maintaining accurate files and records, including:
a. Organizing data and files;
b. Understanding and applying regulations, rules, and instructions;
c. Comprehending written material;
d. Accurately conveying information, both orally and in writing;
e. Retrieving information from department records management system(s);
f. Documenting all actions properly in client files, maintaining a high standard of file organization.
4. Utilizing strong interpersonal and organizational skills while working with staff and clients, including:
a. Listening and communicating with a diverse group of individuals;
b. Conveying program ineligibility information to clients in a sensitive and diplomatic manner;
c. Serving as a source of information for Intake staff for program eligibility and requirements;
d. Functioning as a proactive team player;
e. Maintaining a personal calendar that provides for a maximum number of applicant appointments;
f. Meeting file processing deadlines.
5. Working with clients to ensure that they receive accurate and timely information, opportunities for input, and fair hearings on problems, including:
a. Providing accurate program information to prospective applicants;
b. Interpreting complex housing program rules for clients and using interpreter services when appropriate;
c. Providing information on applicant or client grievance procedures;
d. Assisting applicants with rental housing applications;
e. Assisting applicants with appointments for interviews and inspections;
f. Treating all client information with confidentiality, diplomacy, and sensitivity;
g. Providing appropriate community resource referrals.
6. Carrying out the work of the program in a manner that complies with all applicable Federal, State, and local laws, regulations, and AHFC policies and procedures related to:
a. Civil and Disability rights;
b. Procurement of goods and services;
c. Rental integrity;
d. Data privacy laws.
7. Assisting with ensuring safety and security, including:
a. Notifying supervisor promptly of any hazardous situations to prevent accidents;
b. Assisting with enforcement of program rules, including violations of the bans on criminal activity and drug-related criminal activity;
c. Practicing good work habits in the office to ensure a safe work environment.
8. Assisting with preparation of monthly and annual reports, as requested.
Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Issues impacting low-income families, methods of effective case management, knowledge of community/social services, statistical methods and techniques, effective communications, fiscal management, data-based computer operations; fluency in various computer functions.
Skills and Abilities: Approaching problems pro-actively with a solution-focus, interpersonal relations, teamwork, eliciting accurate and complete information from individuals in one-on-one interview, and basic math calculations.
Ability to: analyze problems; develop, document, and present rational conclusions; work independently to identify issues of concern and develop strategies for addressing them; establish and maintain working relationships; communicate effectively both verbally and in writing. The employee may be required to travel both in-state and out-of-state to participate in training and program-related meetings. The employee must be able to work independently and as part of a team.
MINIMUM QUALIFICATIONS:
High school diploma or GED, a minimum of two years’ experience in office practices or property management, and a year’s experience serving as either a receptionist or general office clerk. Office experience must include clerical duties such as typing, filing, and copying.
Basic computer experience, including electronic mail, word processing, and document preparation (Word and Excel preferred).
Must have valid Alaska Driver’s license and show proof of good driving record, when requested.
Substitution: Related college courses or degree may be substituted for required experience on a year for year basis.
