Job Title: Quality Control Technician
Department: Custom Packaging
Reports To: Operations Manager
Position Type: Full Time
Shift/Schedule:1st shift - Monday - Friday 6am - 2:30pm with O/T when required
Wage: $19.00/Hourly + $1.50 shift differential when applicable
Purpose of PositionEnsure that daily assigned Value Added work order(s) meet productivity goals, quality requirements and that customer expectations are being followed per the customer’s SOP’s and guidelines. This is to be accomplished through timely and periodic checks during the production process and documenting results of the audits conducted.
Values and Business Practices
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Customer First – We deliver on what we promise to our customers with a positive attitude
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We treat everybody with respect and dignity
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We operate with high business ethics
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We are a good corporate citizen
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We value our professional relationships
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We strive to have a “Continuous Improvement Culture”
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We are committed to the safety of our employees and our equipment/facilities
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Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success
Company Expectations
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude:
Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc… Promote teamwork and assist in all areas and processes in the operation as needed / required.
Quality of Work:
Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc…
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Position Competency:
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The ability to document and record findings in a legible and timely manner.
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The ability to provide work direction and to motivate work force to achieve daily goals.
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The ability to perform basic arithmetic, reading and writing skills.
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The ability to perform basic mechanical functions.
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The ability to work in a non-climate controlled environment.
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Must have experience and be knowledgeable about food safety or willing to receive training in food safety.
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Must be able to lift up to 50lbs., sit, stand and walk for extended periods.
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Must be able to twist, stoop, squat and reach above shoulder level.
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Must be able to push, pull, remove and place product in various configurations, involving use of fingers, hands, arms, etc.…
Position Expectations
Productivity:
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Meet established hourly production standards and escalate all production issues per SOP.
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Review and understand the customer’s work instructions prior to working on any assigned orders.
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If applicable, keep visual goal chart updated hourly.
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Understand all procedures for operating machines
Inspections:
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Have a good working knowledge of the production area lines and processes you are assigned.
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Understand hourly production progress via goal board display or established metrics.
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Be able to take work direction from management personnel.
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Follow Standard Operating Procedures (SOP) and specific customer work instructions in terms of date coding product, expiration dates, quality of product being packaged, etc.
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All production inspections will be documented via the established documents at appointed intervals throughout the work shift. Management will provide the intervals.
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Inspections must be accurate and thorough in documenting findings during the inspection process.
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Alert management immediately on all non-conformance issues.
Initiative:
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Immediately report any issue relating to personnel, productivity Value Add Inspection form and submitted at end of shift.
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Make recommendations to improve efficiency in the daily processes
Safety:
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Understand all procedures for operating machines
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Report all incidents/accidents or unsafe acts immediately to your supervisor/ manager.
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Promote safety awareness with your teammates and provide safety suggestions.
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Maintain a clean and organized work area.
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Ensure all safety guards are in place on all equipment.
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Ensure all safety policies, practices and SOPs are being followed.
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Quality:
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Perform visual inspections for the following items (not an inclusive listing): carton formation, date coding being applied to finished good carton, quality of product packaging, product expiration dates, production dates, product correctness going in to cartons, product is damage free, pallet build formation (TiHi), machine wrap application, pallet label application, etc…
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Follow established protocols during the inspection process.
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Responsible for performing initial product inspection at the beginning of every new production run ensuring overall quality of the product being produced.
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Responsible for conducting periodic interval inspections as designated by management.
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Ensure all completed documents are accurate in terms of recorded information. Including but not limited to completed documents, legibility of information being recorded, all non-conformances documented, all quality checks are clearly defined in terms of recorded times, initials, date, filing completed documents at the end of the work shift.
Documentation:
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Accurately complete associated paperwork (including customer required documentation), Production Report, Production Audit,
General Information:
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Live our company’s stated Values.
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Ensure timely, informative and professional responses are provided on all emails and phone calls.
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Communications and meetings with customers and co-workers (written / verbal / face to face) are to be professional and businesslike at all times.
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Assist others as directed by management.
These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution
