Assistant Manager
Supervisors: General Manager, Kitchen Manager
Qualifications:
- 3 years Dining Experience.
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Satisfies all qualifications for Trainer in each Department under supervision.
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Excellent leadership, communication, service productivity skills
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Able to perform service for food and beverage.
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Able to arrange tables and chairs in the Dining Room and Bar.
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Able to stock and store supplies in the restaurant.
Duties and Accountabilities:
90% Hospitality, Service, Personnel Development
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This will be the majority focus of your job in Black Rock Restaurants.
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Service
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Maintain all Leads, their training systems and agendas
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Coach thru line up and workshops
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Follow sequence of service
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Manage on the floor by monitoring Timing and Table Maintenance
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Evaluate the Shopper Reports for training opportunities
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Personnel Development
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Use the 10 Commandments of Personnel Development
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Screen all applicants
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GM or KM conduct the final interview
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Verify 2 References
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Maintain the Employees’ files
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Hold Orientation for every Employee
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Use Certified Trainers
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Use Communication Log during training
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Administer a Final Test of duties
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Hold 2 Week and Annual Evaluations
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Promote the Employees
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- Sales
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Maintain staffs focus thru education and coaching
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Build Sales thru consistent service and guest relations
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Build Sales by maximizing reservations within 30 minutes of quoted time
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Use Sales Graphs and Business Plan to navigate thru the fiscal year
Duties and Accountabilities:
90% Hospitality, Service, Personnel Development…. continued
- Product Quality
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Keep food running at a very high priority and participation level
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Ensure that every thing the guest uses or is exposed to be of the highest quality
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Perform daily line checks and tastings
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Ensure that there are no 86 items
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Ensure Guest Satisfaction thru Table Visits
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Systems
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Manage employee scheduling using projections, productivity and percentage goals.
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Maintain the Side work system
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Use the Pre Shifts to set the shift focus
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Use the Daily Financial to monitor sales/cost ratios
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Use the QSC Template to manage the Health of the Physical Plant and Equipment
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Cost Management
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Manage costs according to Business Plan
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Manage inventory for beverage
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Manage inventory for small wares
Duties and Accountabilities:
10% Systems and Cost Management
Schedule:(Restaurant Specific)
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3:00 pm to Close
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5 days per week. Approximately 50-55 hours per week
General Expectation
The Assistant Manager is to anticipate the needs of both the Staff and Guest. You are to be highly focused on the strategy and execution of the very highest level of Memorable Service execution. You will be depended upon to communicate the needs of the staff and physical plant in order to continue to achieve these expectations. You are to monitor this thru a constant presence on the floor always assessing Timing and Table Maintenance.
BW Portage is a renowned hospitality establishment dedicated to providing exceptional service and memorable experiences for our guests. Our commitment to excellence and a welcoming atmosphere makes us a premier choice in the area. We are currently seeking a highly motivated and enthusiastic Assistant Manager to join our team and contribute to our continued success.
As the Assistant Manager, you will play a key role in supporting the daily operations of BW Portage, ensuring that our guests receive outstanding service while maintaining the highest standards of quality and efficiency. You will work closely with the General Manager and other team members to oversee departmental functions, manage staff, and enhance guest satisfaction.
Assist in the overall management of the hotel, overseeing daily operations to ensure compliance with company standards and policies.- Support the General Manager in developing and implementing strategic plans to improve operational efficiency and guest satisfaction.
- Supervise and train staff across various departments, fostering a positive and collaborative work environment.
- Monitor and evaluate employee performance, providing feedback and coaching to enhance skills and productivity.
- Handle guest inquiries and complaints promptly and professionally, ensuring a positive resolution to enhance overall guest experience.
- Assist in managing budgets, forecasting, and inventory control to maximize profitability.
- Collaborate with the marketing team to promote special events, packages, and services to attract new guests.
- Ensure the cleanliness and maintenance of hotel facilities, coordinating with housekeeping and maintenance staff.
- Adhere to health and safety regulations and ensure compliance with company policies and procedures.
- Participate in staff meetings and training sessions to maintain knowledge of industry trends and operational best practices.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred but not required.- Minimum of 2 years of experience in a management or supervisory role within the hospitality industry.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills, with a focus on guest service.
- Proven problem-solving abilities and a proactive approach to managing challenges.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Proficient in hotel management software and Microsoft Office Suite.
Competitive salary and performance-based incentives.- Opportunities for professional growth and advancement within the company.
- Employee discounts on hotel services and amenities.
- A supportive and dynamic work environment with a focus on teamwork and collaboration.
If you are passionate about the hospitality industry and possess the skills required to thrive in a fast-paced environment, we invite you to apply to join our team as the Assistant Manager at BW Portage.
Please submit your resume and a cover letter outlining your qualifications and experience to [email address] or visit our website at [website URL] to apply online.
BW Portage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
