Billing Clerk II
Position Open Until Filled
Union, Non-exempt, Full-Time
IBEW Union Position - Starting Wage: $31.96 per hour with step increases up to $34.79 per hour.
Location:
Kalispell, MT (Onsite)
All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment.
POSITION SUMMARY
Prepare and ensure that member bills are processed in a timely and accurate manner, audit bills before processing, respond to questions or complaints, and adjust bills as necessary. Also performs a variety of other clerical duties.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS-
According to a preset schedule, accurately process the monthly electric energy bills and ensure that the billing files are transmitted, via the internet, for processing, printing, and mailing. Using the pre-bill reports, check for unread meters and variance usage on meters. As necessary, send paperwork to the appropriate department for follow-up.
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As directed and in a timely manner, monitor and process the meter reading routes data to and from the AMR System. Ensure that all readings are posted to NISC for billing.
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Process daily billing adjustments and advance payments which include A/R adjustments and miscellaneous charges.
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Oversee the Auto-Pays processing ensuring the preset schedule is met and are transmitted and any returns are processed.
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Oversee the member bank return notices (NSF) from auto-pays ensuring that the appropriate charges have been posted and information documented on the member’s account.
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Oversee credit card expiration letters.
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Oversee the C.S.S. request processing.
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Answer member questions regarding billing and capital credits; process adjustments if necessary.
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Oversee and process inactive accounts receivable and prepare files of unpaid accounts that are to be turned over to the credit bureau and process refund checks for inactive members. Also process monthly uncollectables.
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When requested, willingly assist other office staff in the normal daily operations of the administrative office.
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Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC. Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.
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Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.
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In pursuit of zero workplace incidents, promotes and maintains a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Reports all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.
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Become familiar with and keep current with FEC objectives and applicable policies.
- Performs other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.
MINIMUM POSITION QUALIFICATIONS
Education: High School Diploma or equivalent.
Job Related Experience: 1 to 4 years in office experience including electric billing methodologies, including billing fixed and variable charges as well as a knowledge of member patronage accounts.
Supervision: No Experience Supervising Required.
Computer Skills: Proficient on 10-key and computer, including Microsoft Office 365.
Certificates & Licenses: None required.
Other Qualifications:
- Valid Montana Driver’s License and be insurable to drive FEC vehicles.
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Present a professional appearance at all times.
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Be a team player with effective verbal and written skills.
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Able to travel occasionally out-of-area and/or overnight.
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Able to work 40 hours per week.
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Assume responsibility without direct supervision, display initiative and exercise good judgment.
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Legible handwriting.
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Basic math skills required.
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Be organized, accurate and exercise strong attention to detail.
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Possess proven ability to maintain confidentiality.
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Exhibit excellent member relations and customer service skills and be able to relate one-on-one.
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This position is required to join the Union and is covered under the current CBA.
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Work schedule as defined by the Union contract, with overtime as required.
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Must have a good understanding of FEC's bylaws, policies, procedures, and rates.
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Must have a strong commitment to the cooperative principles.
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Able to effectively coordinate and follow office process and procedures.
PHYSICAL DEMANDS (Based on an 8 hour work day)
Handling / Grasping
F (Frequently)
Reach Outward
F (Frequently)
Keyboarding
F (Frequently)
Reach Above Shoulder
R (Rarely)
Foot or Leg Controls
N (Not Applicable)
Squat or Kneel
N (Not Applicable)
Lift/Carry
10 lbs. or less
O (Occasionally)
26-50 lbs.
N (Not Applicable)
51-100 lbs.
N (Not Applicable)
Over 100 lbs.
N (Not Applicable)
Push/Pull
10 lbs. or less
N (Not Applicable)
11-25 lbs.
N (Not Applicable)
26-50 lbs.
N (Not Applicable)
51-100 lbs.
N (Not Applicable)
Activity is not applicable to this position
R (Rarely) Position requires this activity up to 5% of the time (0 - 2 hrs./day)
O (Occasionally) Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day)
F (Frequently) Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (8+ hrs./day)
WORK ENVIRONMENT
Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain.
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
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