Top 15 It help desk Jobs in Kalispell, Mt

IT Support Technician
Univision Inc —Kalispell, MT
- $18 - $28 an hour
- Full-time
- Office
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Technical Support Analyst I
WHITEFISH CREDIT UNION ASSOCIATION —Kalispell, MT
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Paid holidays
9d
Service Desk Representative
Endpoint Utility Corp —Flathead County, MT
- Email
- Customer service
- 1 year
- Communication skills
Senior Technician & Field Engineer
Univision Computers —Kalispell, MT
- $20 - $31 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Training Lead-Truss
Alpine —Kalispell, MT
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Kalispell, MT
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
4d

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Escrow Assistant
Flathead Premier Title —Kalispell, MT
Greeting clients and managing front office operations. Answering phones and responding to inquiries with professionalism and care. High school diploma or GED.
$23 - $26 an hour
Quick Apply
12d
Utility Billing Customer Support Specialist (Tier 1)
Black Mountain Software —Polson, MT
Navigate communication over email and phone channels to quickly answer questions and resolve both technical and non-technical problems.
$38,000 - $55,000 a year
Quick Apply

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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it help desk jobs near kalispell, mt

IT Support Technician

Univision Inc -
Kalispell, MT

Quick Apply

Job Details

Full-time
$18 - $28 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible schedule
Retirement plan

Qualifications

Desktop computer repair
Customer communication
In-person customer service
Hardware maintenance
Windows
Microsoft Office
Driver's License
Productivity software support
Computer hardware
Driving
Client interaction via phone calls

Full Job Description

IT Support Technician Tier 1 or Tier 2

What is it like as an IT Technician at Univision?

IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.

Technicians start their journey at Univision with a detailed onboarding process.

During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on.

NOTE: We are currently looking for applicants who can work in AN IN office environment in the Missoula, MT OR Kalispell, MT area.

Duties/Responsibilities:

Provide either Tier 1 or Tier 2 technical support to customers seeking assistance via phone, email, chat, and/or ticketing system.
Troubleshoot issues remotely and in person using diagnostic techniques and effective questioning.
Resolve common end-user issues (accounts/access, email, Office apps, OS issues, printing, connectivity, and basic application support).
Handle more advanced issues as skills allow (deeper Windows troubleshooting, hardware diagnostics, network troubleshooting, and coordination with vendors/ISPs).
Determine the best solution based on the issue and details provided by the customer; explain options clearly.
Walk customers through the problem-solving process and provide clear status updates.
Escalate unresolved issues to the next level of support while documenting troubleshooting steps and relevant details.
Document incidents, requests, and resolutions accurately in tickets; follow up to confirm resolution.
Provide accurate information on IT products and services.
Share customer feedback and identify trends; suggest improvements to processes, knowledge articles, and procedures.
Maintain professionalism and strong customer service in an office environment.
Travel to client locations as needed if have skill set

Qualification/Requirements:

Knowledge of computers and networking.
Ability to build and repair computers.
Proven ability to provide clear and concise customer service to clients verbally and electronically.
Valid Drivers License as may need to drive to client locations.
Client onboarding experience is a plus, but not required.
Understanding of Microsoft Operating Systems, Office 365, and other software skills.
Any IT Experience is desirable including working on friends and family’s computers.
Formal IT training is desirable but not required – College, Certifications etc.

Some of the excellent benefits you will receive:

Competitive Base Salary (DOE)
Medical, Dental, Vision Insurance available
Retirement Plan with a Company Match after one year of employment
Flexible Work Hours
Remote-work friendly environment
Dog friendly office environment

Note: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.

We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.

Quick Apply

Refine Your Search

it help desk jobs in kalispell, mt

IT Support Technician

Technical Support Analyst I

Service Desk Representative

Senior Technician & Field Engineer

Training Lead-Truss

Seasonal, Operations Technical Specialist (Part Time)

Major Incident Manager III

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